Novotel Makkah Thakher City

Cheap price,nice hotel,clean and tidy,good service,location about 8 mins to haram using bas.Shuttle every hour.view is nice,really recommended

If you looking for 4 star budget hotel then don’t look anywhere. This is the best you can get. They have a free shuttle bus service which runs every half an hour. It drops you at Marwa Gate. You got walk for 10 till 15 mins in order to reach at Haram. The pick you up from the same place. I didn’t have any issue for shuttle bus service. The shuttle service was good enough. The only down fall is the walking towards the haram. I had my son with me and he struggle to walk for each time. The food for hotel is worse. I did not like it at all. I had the breakfast buffet and paid 100 riyals. It was a worse food experience. The choice of breakfast was very limited. Overall it’s good budget hotel. I guess you to compromise somewhere.

Shuttle dropped off point is far from masjidil haram, no basic toiletries provided, no housekeeping team who can initiate to clean up your room ... you need to call them, and if you are lucky they will answer your call. Dont expect to much of hospitality in this hotel .. just focus pray so you will not be disappointed.

Good hotel nearby Mekkah and it’s easy to go to Mekkah coz they provide free transport every 20 minute to haram mosque

I was very happy the stuff working there are great young u feel home & welcome thee stuff are amazing

I like stay this hotel, very clean and breakfast superb delicious👍🏻😋

Perfect stay *************. staff was very helpfull. Shuttle bus every 30min but during peak time bus will be there everytime. recommended & will come again InsyaAllah

Check-in: Awful. I waited patiently until one of the two clerks sent me to the doorman. ??? The doorman sent me back and upon returning to the check in counter the other clerk told me in a raised voice to just wait 10 minutes as they are busy. I was totally confused as I don't pester anyone. Anyway, I waited on a couch. Then another person walked in and that second clerk proceeded to check that person in. I looked at both of the clerks. Then the first clerk told the other that he needs to check me in first. Then first he couldn't find my booking and asked for an email from Trip. When I presented it he said never mind I found the booking. Just crazy. Room: Okay. Bed was too soft for my liking. Only tea, no coffee. No creamer. No toiletries except liquid soap/shower gel. The desk was only cleaned in the front while the back of the desk and phone was full of dust. The toilet drain (on the 14th floor) was smelly. The mugs which were black looked like they were just rinsed and still had stains inside that I had to lean myself. I left a note requesting for coffee and toiletrie ins such as toothbrushes, toothpaste and earbuds. We got two small pouches of coffee and only one toothbrush and small toothpaste. No earbuds. Food: We had breakfast included. We also had dinner at the hotel on one night. The breakfast was quite good except for the juice and the coffee. The dinner was a notch lower than the breakfast in terms of selection and quality of the food. I would not recommend the dinner. Shuttle bus: Good. The hotel uses small busses that I actually preferred as we never needed to wait long for the buss to fill up. If you missed a buss, the next bus would arrived almost immediately. 7.5 minutes to the Haram and 12.5 minutes back. Check out: perfect. We just handed in the key cards and that's it. Check out took all of 3 seconds. Overall: The Novotel Thakher City was okay just that it did not meet my expectations. I would not rate this as a four star hotel.

This is my 6 time in this hotel but this time I have decided to not comeback to this hotel again just because of the receptionist rude behaviour. The Girl Receptionist khan one of the rudest people I have met in my life. I arrived at the hotel little early around 5am and I told them I am going to perform umrah and I will comeback around 12pm to hotel and I am with 1 years old infant please let me check in. In the morning they told me that the room will be ready by 10 am so no need to be worried. After performing the umrah I went to the hotel at 12pm and I asked for the room but the receptionist khan is speak very rudely with me and told me to cancel my booking and leave the hotel or wait for 4 hours. I told her in the morning I was told the room will be ready by 10am but she didn’t replied back. I was very shocked that they are giving room other people but not me and when I ask for refund she said no refund so I now I don’t have any option and just I have to wait. I wait for two hours and then finally I got chance to meet with Hotel Manager Mr Eda maybe mistake in name but he is bald and he finally help us to check in. Now I want to ask questions why so rude people on Reception ? Why she is not letting me to go room when there is other people are going ? My family is suffering from all this and my child is sleeping in Reception lounge sofa.