Com excelente localização no coração de Chania, Hilton Chania Old Town Resort & Spa está a 10 minutos de caminhada de Old Venetian Harbor e de Praia Nea Chora. Este hotel de luxo fica a 1,2 km de Mercado Central de Chania e a 10,5 km de Praia Agia Marina.
Não deixe de aproveitar as muitas oportunidades recreativas, como uma piscina interna, uma academia e piscina de temporada. Este hotel oferece comodidades adicionais, como Wi-Fi de cortesia e serviços de concierge.
Saboreie uma especialidade em um dos 4 restaurantes neste hotel ou hospede-se no local e aproveite o serviço de quarto (horário limitado). Há também petiscos disponíveis na cafeteria. Relaxe com uma bebida refrescante em um dos 2 bares/lounges. Café da manhã completo grátis é servido diariamente, entre 7h30 e 10h30.
As comodidades presentes incluem um business center, balcão de recepção 24 horas e caixa eletrônico/serviços bancários. Estacionamento grátis sem manobrista está disponível no local.
Curta uma estadia em um de nossos 85 quartos com decoração individual, com piscinas particulares e smart TVs. A propriedade oferece Wi-Fi de cortesia para navegar na web e canais digitais para a sua diversão. As comodidades incluem telefones, além de cofres e escrivaninhas.
"The spa - hamam, sauna and indoor pool (1m deep though?!) is the hotel’s best feature. There is no beach access though, so I went to Nea Hora and Golden beach.
Rooms - too small, lack of storage space, complex buttons and unnecessarily complicated console. It was quiet even though I was given a 2nd floor room. The overall signage in the hotel is confusing too.
Beds and pillows - huge and comfy. Food - excellent. Massage decent. Toiletries good.
Only frontal views are of the sea, but cost 10x more! Otherwise - trash can views!😤
A la carte breakfast - too slow, you eat less, always a misunderstanding… and after you order they take away the menu…
Rooftop pool - a scam! Sunbeds always occcupied and need to be booked to see the sunset 🙄 there is another rooftop on 7th floor but after 10min you want to leave, because there are no showers, a pool, toilet or a bar…
Staff is young, fakely polite, too slow and not very responsive - obviously trained for certain types of guests (culturally unexperienced). So even to get a locker in the spa you had to wait to be explained how to unlock it (and pass a test?!), even though there are two people at the reception desk.
My coffee capsules, sweetener, and teas were not replaced the following morning during the housekeeping visit and a used glass was not washed. The balcony pool is tiny and got a lot of fluff from the street, plus I didn’t feel comfortable using it with it being visible from the street and building right across the street.
I was also called at 21:30 (I was asleep?!) to check whether I was satisfied with a complimentary 30min massage (due to the poor room view)… 🤷🏼♀️
I understand that it is a new hotel and they are trying their best but I also paid 800+€ for two nights and was frustrated during 50% of my stay… 😒
I attended a high school for tourism and hospitality, worked as a masseuse, also and worked in 5-* hotels Chania 30 years ago, but stayed in a multitude of 4-5 star hotels worldwide since. Especially in Asia where the service is top notch. Therefore, all of this is not acceptable for such a high price.
Yes, the welcome drink is nice, and so is the complimentary massage, but you should do better, Hilton!"