Hotéis Hot Springs em Kumamoto Prefecture, Japan

The photos I saw when I booked this hot spring ryokan online seemed like nothing, but when I came here it was two completely different views. The hot spring in the room is very comfortable, the room is very clean, the environment is very quiet. This time it was one stay and two meals, the food was delicious, you can see the attentiveness of this hot spring inn, each food is small and tastes good. The staff who checked us in was very attentive and explained very clearly, the service was very good. The attitude of the restaurant's staff is also 10% satisfactory. I want this hostel from Aso Volcano, definitely a good choice. 

Room: decent bunk bed. comes with lockable storage underneath, a shelf, a rack, a hanger, a light and some plug sockets. you have to make the bed yourself, and there is not a privacy curtain. the dorm room doesn't have a door, just curtains which means you can hear noises from other dorms, people chatting in the communal area downstairs, people on the phone on private rooms etc.. Bathroom: a few sinks showers and toilets so you should be able to find an available one. comes with shampoo, conditioner, body wash. since the bunk beds don't have privacy curtains and you therefore need the shower cubicle to get changed, moisturised etc. it would be useful to have a tub/basket in there rather than just hooks. the showers are a bit annoying, they're the type that you have to keep pressing to restart the water flow. this is quite annoying when trying to wash long hair. the temperature can also fluctuate as the water flow changes. the hairdryers are also a bit weak for long hair. Security: pass to get into the hostel. lockable storage space under bed. Amenities: kitchen area with stoves, microwaves, pans etc. laundry machines (400 for wash, 100 for 15min drying). books and area guides. onsen coupon. Location: quick walk to station and convenience store. Other: got to bare in mind the cost, so although there are some criticisms here, it is definitely good value for money

As the first stop of my birthday trip, I chose Aso. Having previously worked as a hotel management professional, I had high expectations for the hotel’s facilities and services. My stay at Kakuman Hotel, along with my traveling companions, was thoroughly enjoyable—from check-in to the overall amenities, everything exceeded our satisfaction. The staff we encountered were exceptionally friendly, whether at the front desk or in the restaurant. Additionally, experiencing hot springs for the first time left us feeling deeply relaxed. Thank you to Kakuman Hotel for adding color to my journey.🙏🏼 While every aspect was highly satisfying, there was a minor shortcoming: the majority of diners in the restaurant were Korean tourists. On my second night, a small incident occurred during dinner. The server assigned me a seat where only tableware and a departure-time notice were placed. After I retrieved my food, I found three Korean guests (two elderly individuals and a middle-aged man) preparing to sit there. I was confused whether I had taken the wrong seat or if there was another reason, so I asked the guests. Unexpectedly, the man loudly called over the female server who had arranged the seat and sharply questioned her in Japanese. The server later found me the correct seat, which was at the table adjacent to the three guests. I felt deeply sorry for the female server being unjustly scolded, and I also did not understand why the Korean man needed to accuse her in such a loud tone—I would have been happy to apologize for my misunderstanding. Regarding the above incident, I would like to offer a suggestion: the tables in the restaurant are each equipped with a bucket of tableware and wet wipes, but there are no numbers or markers to identify the assigned seats. Guests can only rely on placing their own items or memory to remember their seats. I believe I am not the only one who has encountered a similar issue, and the hotel may consider adding markers to each table to make it easier for guests to recognize their assigned seats.

Our ryokan stay was overall a really enjoyable experience. The room and view were amazing, we booked one of the newly built room types, which leaned more towards a modern Western-style design while still keeping the ryokan atmosphere. The room was beautiful, and comfortable. Amenities were thoughtfully provided, and we were pleasantly surprised by the complimentary minibar with a variety of drinks, crafted drip coffee bags, and even in-room draft beer, which was a huge plus for us. The meals exceeded our expectations as well. Portions were very generous and everything we had was goo, making both dinner and breakfast a highlight of the stay. The in-room onsen did have a slightly unusual smell, which is probably due to the natural mineral content of the hot spring water, though it may take some getting used to. The main downside, which we were already aware of before booking, was the location. The ryokan is about 30–40 minutes from Kurokawa Onsen Village, and there is only one shuttle service timing per day. This made our schedule quite restricted, so it would be much better if they could offer more shuttle time options for guests. As for the service, the staff were generally friendly and helpful despite the language barrier. Only one of the staff members spoke English clearly enough for easy communication, but everyone still tried their best to assist us.

Really nice place to stay in, exclusive experience, you don’t really need to do any onsen hoping if you stay here, one private onsen booking per day which means 2 booking for one night stay and you have got guest only public onsen which alternate each day. They were kind enough to accommodate our vegetarian diet even though they weren’t too happy about that because they had to change their whole menu, so I would suggest checking with them before making the booking. Overall, definitely worth it.

I had an absolutely wonderful stay at this hotel and couldn't wait to share my experience. I highly recommend it! From the moment I stepped into the lobby, I could feel the thoughtfulness and care put into every detail. The front desk staff were warm and welcoming, and the check-in process was quick and efficient. They even took the time to introduce the hotel facilities and recommend great local restaurants, which made me feel right at home. The room was clean, tidy, and elegantly decorated. The bedding was soft and comfortable, and I enjoyed a perfect night's sleep. The bathroom had a separate wet and dry area, and the toiletries were of excellent quality, every detail showed genuine care. The view from the window was lovely, and opening the curtains in the morning to let the sunlight in was truly refreshing. The breakfast offered a wide variety of options, both Western and Chinese, all fresh and delicious. The public areas were quiet and comfortable, perfect for both relaxing and getting work done. The location was also very convenient, easy access to transportation, shopping, and dining What impressed me most was the service. Every staff member was warm, courteous, and always ready to help, making the experience truly feel like a home away from home. Whether for business or leisure, this hotel is an excellent choice. I will definitely be back, and I sincerely recommend it to anyone looking for a high-quality stay. A well-deserved five-star review!

Traveling as a family of four, we booked this inn primarily for its private onsen, and the experience far exceeded our expectations. The inn boasts 8 private baths, so there's no need to rush or share – you can soak whenever you like, which is especially convenient for families traveling with seniors. We took turns trying out several different styles, both open-air and indoor. After soaking, our skin felt incredibly smooth. The sound of the stream in the valley and the birdsong was incredibly therapeutic. The stay included two meals, dinner and breakfast. The Bungo beef BBQ for dinner was substantial, and the elders thoroughly enjoyed it. The onsen egg and local miso soup for breakfast were also very authentic. It's about a 3-hour bus ride from Fukuoka; the mountain roads are winding but offer beautiful scenery. Our whole family unanimously rated it highly. This night at Kurokawa Onsen was the most relaxing part of our trip. It's perfect for families who want a quiet hot spring experience without being disturbed.

The whole experience was fantastic! The inn lives up to its name, surrounded by mountains and forests, with the sound of the river and the aroma of burning longan wood, taking the sensory experience to another level! Every service was incredibly attentive! Unfortunately, I couldn't eat much, but both dinner and breakfast were absolutely delicious! After a hot spring bath, you absolutely must try the Kurokawa milk and coffee milk! It was superb and so enjoyable! The only downside is that it's a bit far from town, but having the shuttle service is really great! I'll definitely visit again if I get the chance, and staying for a few nights would be even more enjoyable!

I arrived a little early, but I was happy to check in. It was a very smiling response from the pick-up to the guide to the room. The meal also used plenty of local ingredients, and it was especially delicious that the vegetables picked at the home farm were impressed. The staff seemed to be foreign, but I thought Japanese was good and very smiling and wonderful.

It was raining when we arrived, so we skipped our planned itinerary and checked into the hotel early. Turns out, it was a smart decision! We got to quietly enjoy the hotel's facilities. The staff saw us parking and immediately came over to help with our luggage; we just handed them the car keys. We were able to go explore before check-in time. When it was time to enter our room, our luggage was already neatly placed inside. The hotel staff were incredibly professional, explaining all the onsen facilities, dinner, and breakfast arrangements. They even had staff who spoke English, so communication was never an issue. On the second day, it was pouring rain, and they still helped us with umbrellas and saw us off to the car. Because of the heavy rain and poor visibility, along with a narrow exit and oncoming traffic, a staff member proactively offered to switch with me and move the car to a more suitable spot. I'm very grateful for that. If I had one piece of feedback, it would be that the food taste might not suit everyone's palate. We ended up having some waste. I hope the hotel can create some dishes that appeal to a broader taste. Oh, and the dessert shop at the hotel entrance has delicious treats and good value for money. Highly recommend!