Tsuetate Onsen Hotel Hizenya

츠에타테의 아름다운 자연경관을 만끽할 수 있는 입지이며 직원들의 정성어린 서비스에 감동했습니다. 조식과 석식으로 이용한 부페식당은 다양하고 품격 높은 음식들로 구성되어 있습니다. 식기도 아름답고, 음식이 모두 맛있었으며, 직원분들도 매우 친절했습니다. 호텔 내 두 개의 온천시설과 기소노유 야외온천까지 다양한 온천을 즐길 수 있어 정말 행복한 시간이었습니다. 퇴실 후에도 터미널까지 송영셔틀을 태워주셔서 감동했습니다. 가족과 함께 정말 만족스러운 시간을 보냈어요. 감사합니다.

고즈넉한 시골에 위치해서 여유로움을 즐기기 좋습니다. 시설은 낡은 감은 있으나 잘 관리되고 있으며 온천장이 여러곳에 있어서 온천이 목적이라면 매우 만족스러울것 같습니다.

溫泉很好，服務員都十分熱心，態度十分友善，晚餐都得美味

We found a good deal on the web site, which included discounts for having proof of vaccines, plus coupons totaling ¥8,000. I think the coupons were part of the "Go To Travel" campaign. These coupons could only be used in Oita prefecture, by the next day. The hotel has a grand, luxurious appearance and feel, but also feels dated. After check-in, we took the shuttle bus to the outside onsen (about 5 minutes away). This was included in the price (I am not sure if it is actually owned by the hotel. There is a fee for people who are not staying at the hotel). This onsen was glorious! All the baths are outside, surrounded by trees and nature. The only caveat is that there were many stairs going down to the onsen. I did not expect that at all, and it was not easy on my knees (no problem for my partner). The other onsen in the hotel (there were two) also involved walking (it is as large hotel), and some stairs too. The floors in the onsen seemed more slippery than I remember any other onsen I have visited before. Dinner was buffet style. Due to COVID restrictions, we had to get our temperature checked, and wear plastic gloves while serving ourselves (there was a box at the table, and a container for disposal of them). The seating was partitioned, and it was very comfortable. Even though it was a buffet, there were 3 choices for seating: 5:00 pm, 6:30 pm and 8:00 pm, with a 90 minute limit. The food was good, but my partner had to stand in line at a station for freshly prepared meat for 30 minutes. Breakfast was served in the same place as dinner. We got a lower-priced deal, and our room was on the 1st floor. The hallway was a little dark compared to the other floors (which we had to access for the front desk/entrance to the hotel and to get to the dining area and the onsen). To me, there was a musty smell that my partner did not notice. The place is older, and it is right next to the river, and it was the middle of Japanese (humid) summer, and I assume not all the rooms are like this. There was a can of roach spray in the closet (which thankful we did not need!), and requests not to open the windows to prevent bugs from getting in the room. The sound and site of the river outside the window was wonderful. The beds (two twin beds) were comfortable and we got a good night's sleep. It was my partner's 50th birthday, so we mentioned this to see if they had any thing special (even for an extra charge). They gave a card and a plastic rose (I think the rose was for the birthday), but said they did not have anything else. The water pot already had hot water in it when we arrived. I appreciate that. They also had the kind of coffee in which you open the single pack, put it over the cup (good size, not tiny like some places) and pour hot water on it (like a one cup drip coffee- not instant). I often travel with these types of coffee packs as a lot of hotels in Kyushu only have instant coffee or none at all in the rooms. The

정말 만족스러운 투숙이었어요. 직원분들도 정말 친절하고, 온천시설 훌륭하고, 조석식 부페음식이 다양하고 모두 맛있었어요~! 아름다운 산과 계곡의 공기좋은 곳에서 느긋하게 잘 쉬다 왔습니다.

친구들과 여행가기에도 좋았고 가족들과 여행하기에도 너무 즐거웠습니다. 식사와 온천 모두 마음에 들었습니다

レストラン入り口に立つ人間（サービスマン）のレベルが低い。その時の対応がマニュアル通りで臨機応変に対応出来ず客に不快感を与える

２泊で利用しました。 ４ヶ所のお風呂は２泊の宿泊でも全ては制覇できませんでしたが、どれもとてもキレイで泉質も良く、快適でした。 朝夕ビュッフェでしたが、種類も多く、美味しく、プランには含まれないお酒の種類も多く、価格もリーズナブルでした。 川み面していて、ちょっとした滝のような音ですが、自然の音ですし、就寝時も気になりませんでした。 なんと言っても、スタッフのサービスがきめ細かく、老舗旅館の良さと近代的リゾートホテルの良いところがいいバランスで取れていて、満足度が高く、とても快適なStayになりました。

温泉の泉質も良く、出迎えて下さった方からフロントやレストラン全ての点でネガティブな印象を持つことはありませんでした。最後はフロントで対応して下さった係の方がわざわざ玄関外まで見送りに来てくださいました。全ての点で快適なホテルでした。また利用させていただきたいと思います。