Hotéis Hot Springs em Taiwan, China

The hotel's interior decor is stunning, with a strong Japanese feel. The rooms are clean and spacious, featuring a private onsen and yukata. Plus, there are complimentary drinks and snacks. If you check in around 3 PM, you can enjoy a tea ceremony performance with free green tea and snacks. Breakfast offers a wide and delicious selection!

This was my first time staying at this hotel, and I was assigned a room in Building 3. The soundproofing was absolutely terrible, not only between rooms but also for the French windows. Just outside my room's balcony, there's an open-air lounge area for the hotel downstairs, and I could clearly hear guests' conversations. Throughout the night, I kept hearing intermittent noises, like something scratching the wall, coming from upstairs, as well as conversations from other rooms, which made it very difficult to sleep. When I checked out, I mentioned this to the front desk. They told me that only my son and I were staying in Building 3 (so where were the noises coming from? The front desk suggested I must have been hearing noises from Building 2 🙃). The overall hotel design is quite odd; it's divided into three buildings. To dine or use the hot springs, you have to go to Building 1. Although there's a golf cart shuttle service, it's still inconvenient when there's a large crowd waiting for a ride. My son used the public hot springs and thought they were pretty good and well-equipped. That was the only positive aspect of this stay.

Excellent daily healthy breakfast with a wide range of varieties for all in the family to enjoy, and using local fresh ingredients making the start of day something to look forward to! Near food eateries and stores for some local souvenir shopping, convenience stores, and walking distance to train station! We also enjoyed the daily evening complimentary snacks and drinks services including their special tea cocktail. Best of all was their impeccable service. We left our shopping behind after we left the hotel for Taipei, and they kindly arranged for courier to send the items over, wrapped the breakable item nicely with bubble wrap. They also helped us plan for a wonderful and memorable birthday with locally sourced cake and flowers. Everything they did was done with care and love, even for something as simple as making up beds, that they also tucked in the kids' soft toys in cutely. The kids now want to go back to Yilan just for the hotel stay! Definitely the best hotel experience we have had as a family!

Sweetme Hotspring Resort is a fantastic place to unwind and recharge. The location is excellent, just a few minutes’ walk from Xinbeitou Station and conveniently close to many restaurants. One of the highlights of the stay was the spa experience. Guests can enjoy both the private in-room hot spring and the public spa facilities. The room was clean, spacious, and thoughtfully designed for comfort. Breakfast was another strong point, with a good selection of food to start the day right. Overall, Sweetme Hotspring Resort delivers a well-rounded experience with great amenities, a prime location, and a relaxing atmosphere. I will definitely come back again.

Having a hot tub right in the room for a private onsen experience was absolutely wonderful! It saved us the trouble of going to an outdoor bathhouse, offering both convenience and privacy – I loved it! A big thank you to the hotel's front desk staff too; they clearly explained the check-in process, and everyone was so friendly and polite. I highly recommend this place to all my friends and family, and I'd definitely stay here again if I get the chance. Superb! 👍👍

Overall, I was quite disappointed. Right from check-in, the staff couldn't find my reservation, and they even asked for my surname in English, and the number and gender of guests, which was a bit odd. I noticed a lot of things because I was waiting for my luggage in the lobby for a very long time. The seating area around the art installation in the lobby was dusty, especially the back rows, and the outdoor area was full of fallen leaves. While I was busy with my child and family arranging crafts, my luggage had already been taken to the room. When I realized I needed my carry-on bag, the staff said they would retrieve it from the room for me (we hadn't even checked into the room yet). I had a carry-on with my child's daily essentials, and my child needed to use the restroom. So, we waited in the lobby for that bag for nearly 20 minutes. Regarding the other facilities, the welcome tea was incredibly simple. The window in our room had large water stains on the glass (I initially thought it was fog). Below our room, there was an area with weeds and what looked like abandoned moss, which felt out of place. It seemed like the most effort the hotel put in was the gardening, and I couldn't understand why this particular area existed; it was a huge contrast. Considering all meal costs are extra, it really didn't offer good value for money at all. The food, however, was very good, and the laundry service was a plus. All the staff members were friendly and welcoming. If the room rates were lower, I might consider revisiting. But if the prices and facilities remain as they are, I won't be returning.

The part-timer (I assume) in the lounge was completely unenthusiastic, which really soured my experience. I just asked how to operate the dance machine, and it took me almost 10 minutes to figure it out? They clearly could have actively helped us, but instead chose to watch us struggle. However, the owner was great, the front desk was excellent, and the staff at the hot springs were also very enthusiastic and helpful.

The bathtub in the room was large, and the water was clean and warm, making for a very comfortable soak. The room size was adequate. The hotel's breakfast was just average, mostly boiled vegetables and cold dishes. Meat-eaters might not find it satisfying. The room thoughtfully provided two bottles of water, the bed firmness was just right, and the soundproofing was excellent, leading to a great night's sleep.

The warm and attentive hospitality of the staff made me feel truly welcome from the moment I arrived. The hotel provided a peaceful and comfortable private bathing space, allowing me to relax and unwind after a long day. The breakfast offered a wide variety of delicious options, catering to different tastes. In addition, the convenient location and excellent transport links made it easy to explore the area. Overall, this wonderful experience added a special touch to my journey, and I would highly recommend this hotel to other travelers.

The room was huge, the facilities were great, and the staff were friendly. The location was very convenient, within walking distance and very close to the LRT, while the environment was quiet and peaceful. There were also small handicraft activities and a mini theatre available in the basement. I did not have the chance to visit the public hot spring, but the private hot spring included in the room was already more than sufficient. I also loved the AI device for playing music and the smart home control panel for the lights and air-conditioning, which made everything very easy to manage. The room was clean and well maintained, and the overall stay felt very comfortable and relaxing. Overall, it was a very enjoyable stay with great facilities and thoughtful in-room features. The view was around 7/10 — not particularly spectacular as I stayed on a lower floor, but still decent as it felt open and unobstructed. I especially loved the hot spring, walk-in wardrobe, and dressing table with the large mirror. It was also very suitable for a solo trip — spacious, peaceful, and easy to enjoy at my own pace. Nonetheless, it is definitely suitable for all types of travellers. (My family actually commented that it was too big for 1 person, but I was more than happy with it.) Suggestion: It would be great to have a smart TV with YouTube or other streaming options, rather than only local channels. Feedback: The smart control system panel also did not seem to sync properly with the AI control, as it did not respond after commands were given.