Viajando com 2 adolescentes. Este não é um lugar adequado para eles. Faça o check-in às 15h. Você pode despachar sua bagagem mais cedo. Mas, durante esse tempo de espera, você só pode ir às compras em outlets. Infelizmente, não para adolescentes!
A equipe é boa, mas bastante fixa. Por exemplo, chegamos às 10h30 e um adolescente pediu para usar a academia. Eles disseram que não. É o aniversário dele, ninguém está feliz com isso. No início da noite, descobri que você precisa pagar 2.000 ienes para cada uso da academia e da fonte termal. Acho isso bobo. Você está nos cobrando de qualquer maneira, por que não nos deixa usar e pagar?
Chalé: é fofo e aconchegante, mas extremamente antigox3. Acho que você pode descrever um chalé com vista. Limpo, mas com um pouco de sinfonia natural do lado de fora.
Jantar em bufê: seleção se a comida estava ok. Ocidental, chinesa e japonesa. Mas certamente toda a área é um pouco cara. 9.000 ienes mais 18% de taxas. Se você não tiver escolha, isso é aceitável. Ou você pode escolher comer cedo na área de outlet.
Fonte termal: externa e interna. Ambiente muito agradável, mas você paga 2000 por uso.
No geral, esta área é bem cara. Mas se você está aqui para relaxar, isso deve ser legal, mas com adolescentes eu diria que eles preferem viver em Tóquio como um hotel barato, não isso. Eles não apreciam isso nem um pouco.
Eu ainda aprecio o serviço e a experiência.
Good location, train station is just opposite.
Nearby also have many F&B.
Cleanliness is good.
Room is not very spacious, it makes me think of Shinjuku Washington Hotel size.
But service is very good, more friendly, and they help us to move the luggage up to our room straight after our bag hv transfer via luggage transfer service.
So when we reach hotel, we just need to check in and go up straight.
There's washing machine and dryer provided with fee, however is a small one.
The lobby is very nice and comfortable.
Will consider to stay here again if I visiting Nagano.
I chosen Cottage A to stay in. While there is nothing much to complain about the cute cottage, personally it is a bit too small for me.
But nice environment, good and helpful staff and a very convenient shuttle system to bring you around.
You can also call an internal shuttle service that can ferry you from your cottage to the newer West hotel for their buffet breakfast. Otherwise you can eat at the East Hotel for either a Japanese meal set breakfast or a Western style set breakfast. The bread is really good and soft. The outlet shopping mall is accessed by their half hourly shuttle bus and you can do your premium shopping there and eat at their various restaurants or at their food court style food outlets.
This is our first time to ski Japan. This hotel was located perfectly with great access to some super beginning facilities. Good enough about skiing, the hotel is perfect and the staff is amazing. The food and amenities are excellent. We had a private hot spring every evening really added to the enjoyment. My wife and I and eight year-old daughter had a great time you so much for the great experience and all the hospitality Perfect Stay. 100%!!!
One of the best hotels I’ve stayed in. We visited in early November 2025 during the autumn season, and the beautiful foliage added such a romantic touch to the surroundings.
I loved the modern interior, the comfortable bed, and the overall room layout. The hotel looks incredibly romantic at night too, especially with the reflections on the pond.
The outdoor onsen was a highlight. It felt serene at night, and the maple trees lit up in the evening made it absolutely scenic. The onsen is located in a separate building, so you do have to walk through the cold, but it wasn’t an issue as the hotel provides thicker robes. If I had to nitpick, the indoor slippers weren’t the most comfortable.
We drove during our stay, so getting to nearby attractions was easy. There’s a large supermarket and a pharmacy about 5–10 minutes away, which was very convenient — we didn’t even need to visit any convenience stores.
This hotel impressed me so much that it made me look up where else Hotel Indigo has branches in Japan!
Title: Excellent Food and Snow Views, but Disappointing Management and Transport
Rating: ⭐⭐ / 5
My stay at this hotel near the ski resort was a mixed bag. While I was satisfied with the natural environment and dining, there's significant room for improvement in service management and transportation.
🟢 Pros
• Environment & Facilities: The hotel boasts an excellent location near the ski resort, perfect for ski enthusiasts. I especially recommend the outdoor hot springs, where you can soak while enjoying magnificent snow-capped mountain views. The basic facilities in the bathhouse were also quite complete.
• High-Quality Meals: This was the biggest surprise of the trip. Both breakfast and dinner featured excellent ingredients and cooking techniques; the food was truly satisfying.
🔴 Cons
• Room & Local Amenities: The room space was noticeably small, and the in-room amenities felt somewhat lacking, making for a cramped stay. Furthermore, the hotel's remote location meant there were no convenience stores nearby. I'd advise buying essentials before checking in.
• Chaotic Service Management (Major Pain Point): The staff's professional training is severely lacking. My booking package clearly included breakfast and dinner, yet restaurant staff repeatedly asked me to pay for dinner. Even after clarifying and receiving confirmation on the first day, the issue resurfaced on the second day when I was again asked for payment. I eventually had to go to the front desk myself to verify, only to find that there was no record or follow-up on yesterday's problem. This chaotic management was exhausting and significantly detracted from my stay.
• Inadequate Shuttle Service: The hotel's shuttle service completely failed to meet traveler needs. After checking out, we discovered the shuttle wouldn't be available until 2 PM, which is an extremely unreasonable schedule. We were ultimately forced to pay for a taxi to leave, incurring unnecessary expenses.
Summary
If you're coming for skiing and good food, this place might be acceptable. However, if you value service quality, management efficiency, and transportation convenience, this hotel might leave you disappointed. I hope the management can enhance staff training and optimize shuttle schedules; otherwise, it struggles to match its environmental advantages.
Hotel excelente , bem aconchegante porém o atendimento do recepcionista foi um pouco ríspido, e o meu quarto estava sujo, tinha muitas migalhas de biscoito em baixo das camas, muito pelo e quase 20 joaninhas dentro do quarto entre as cortinas .
Tirando o atendimento do recepcionista o resto dos funcionários foram muito atenciosos.
Dear Mr. Nakamura,
I would like to take a moment to commend your front desk staff member, AWO, for her excellent service during our stay at Courtyard Marriott Hakuba.
From check-in to check-out, she was consistently helpful and professional. In particular, she assisted us with booking a bus and later arranging a taxi, always handling our requests with efficiency and a warm attitude. Her support made our stay smooth and enjoyable.
Please kindly pass on my appreciation to AWO. Thank you and your team for the wonderful hospitality.
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9,2/10
Great
Yyinlinggroom was very spacious and bed was comfortable. very clean and quiet. comfy bed with firm and soft pillow availability. onsen and gym are available as well. drying room for ski equipment and playroom for kids. service was very responsive and speaks english well enough to understand request. location is near to ski resort but very much away from anything else if you are not driving. their shuttle bus to train station only operates 3 times a day in the morning and afternoon. and there are only 2 food restaurant unless you cab out. nothing much to do in the evening and night. decent food and ambience. breakfast options are same everyday but variety was okay.
AAnonymous UserThe best thing about this hotel is its incredibly convenient location. You can see the JR entrance right from your room, which is perfect for those catching early morning day trips (many tour groups meet right by the JR ticket gates). Plus, when you return in the evening, you're right by all the restaurants at the JR station.
The room itself is quite small, but the breakfast spread is excellent.
GGuest UserVery decent hotel with good services from the hotel staff. Come with onsen & spa facilities as well as large size rooms and bathrooms. Less than 10 minutes car ride from the Karuizawa station, ski centre and the Prince Shopping Plaza. Hotel also provides free shuttle bus services through and forth to the Karuizawa station which conveniently accessible to the ski centre (free shuttle bus services outside the South exit of the Karuizawa station) and the Prince Shopping Plaza (stone throw from Karuizawa station).
NNevergiveupeatingThe hotel's location is fantastic, and they offer a free shuttle service to Karuizawa Station. The hotel itself has its own garden, complete with indoor and outdoor hot springs (onsen). The breakfast spread is generous, and you get to enjoy it with a view. The room was quite spacious, and the bathroom had a separate wet and dry area. The large windows offered excellent views as well.
__szair0313****The best part about this hotel was definitely the breakfast – they had everything from Japanese to Western options. I especially loved the soba noodles and the fried eggs. The coffee was good too, and they offered various egg rolls. The room itself was quite spacious; we had no trouble fitting our two large suitcases. However, the bathroom was a bit small, feeling somewhat disproportionate to the rest of the room. The other hotel facilities were pretty basic; there wasn't much to attract us beyond just needing a place to sleep for the night. Because of this, paying over 3100+ per night (including breakfast) felt a bit expensive.
GGuest UserThis was my first time staying at the Karuizawa Marriott Hotel. The public onsen has both indoor and outdoor baths, and while the facilities were clean, the area was a bit small. The room itself was very spacious, clean, and the environment was quiet. The hotel breakfast offered a wide variety of choices. Highly recommended!
JjoyruruThis is the best choice if the kids want to ski and the adults want a place to wander around! We can relax in the hot springs, stroll around the outlets, and the kids can ski to their hearts' content. We can also drive to the Karuizawa shopping street for a leisurely walk. It's an effortless trip, perfect!
AAnonymous UserThe room was spacious and the facilities were well-maintained. The hotel service was excellent, and they offered frequent shuttle services to the JR station every day. The breakfast was also great, with a good variety of vegetables and fruits!
GGuest UserWe stayed for two nights on a family trip. The hotel is a luxurious establishment with three hotels, a chapel, and a wedding reception hall on a vast site of 230,000 square meters, and we thoroughly enjoyed a relaxing time. The breakfast buffet and French dinner were delicious, and the service was excellent. There was also a large hot spring bath, and there was plenty of greenery, so it was a pleasant walk. I recommend staying two or even three nights instead of just one.
UUnnamed unitTitle: Excellent Food and Snow Views, but Disappointing Management and Transport
Rating: ⭐⭐ / 5
My stay at this hotel near the ski resort was a mixed bag. While I was satisfied with the natural environment and dining, there's significant room for improvement in service management and transportation.
🟢 Pros
• Environment & Facilities: The hotel boasts an excellent location near the ski resort, perfect for ski enthusiasts. I especially recommend the outdoor hot springs, where you can soak while enjoying magnificent snow-capped mountain views. The basic facilities in the bathhouse were also quite complete.
• High-Quality Meals: This was the biggest surprise of the trip. Both breakfast and dinner featured excellent ingredients and cooking techniques; the food was truly satisfying.
🔴 Cons
• Room & Local Amenities: The room space was noticeably small, and the in-room amenities felt somewhat lacking, making for a cramped stay. Furthermore, the hotel's remote location meant there were no convenience stores nearby. I'd advise buying essentials before checking in.
• Chaotic Service Management (Major Pain Point): The staff's professional training is severely lacking. My booking package clearly included breakfast and dinner, yet restaurant staff repeatedly asked me to pay for dinner. Even after clarifying and receiving confirmation on the first day, the issue resurfaced on the second day when I was again asked for payment. I eventually had to go to the front desk myself to verify, only to find that there was no record or follow-up on yesterday's problem. This chaotic management was exhausting and significantly detracted from my stay.
• Inadequate Shuttle Service: The hotel's shuttle service completely failed to meet traveler needs. After checking out, we discovered the shuttle wouldn't be available until 2 PM, which is an extremely unreasonable schedule. We were ultimately forced to pay for a taxi to leave, incurring unnecessary expenses.
Summary
If you're coming for skiing and good food, this place might be acceptable. However, if you value service quality, management efficiency, and transportation convenience, this hotel might leave you disappointed. I hope the management can enhance staff training and optimize shuttle schedules; otherwise, it struggles to match its environmental advantages.
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