Viajando com 2 adolescentes. Este não é um lugar adequado para eles. Faça o check-in às 15h. Você pode despachar sua bagagem mais cedo. Mas, durante esse tempo de espera, você só pode ir às compras em outlets. Infelizmente, não para adolescentes!
A equipe é boa, mas bastante fixa. Por exemplo, chegamos às 10h30 e um adolescente pediu para usar a academia. Eles disseram que não. É o aniversário dele, ninguém está feliz com isso. No início da noite, descobri que você precisa pagar 2.000 ienes para cada uso da academia e da fonte termal. Acho isso bobo. Você está nos cobrando de qualquer maneira, por que não nos deixa usar e pagar?
Chalé: é fofo e aconchegante, mas extremamente antigox3. Acho que você pode descrever um chalé com vista. Limpo, mas com um pouco de sinfonia natural do lado de fora.
Jantar em bufê: seleção se a comida estava ok. Ocidental, chinesa e japonesa. Mas certamente toda a área é um pouco cara. 9.000 ienes mais 18% de taxas. Se você não tiver escolha, isso é aceitável. Ou você pode escolher comer cedo na área de outlet.
Fonte termal: externa e interna. Ambiente muito agradável, mas você paga 2000 por uso.
No geral, esta área é bem cara. Mas se você está aqui para relaxar, isso deve ser legal, mas com adolescentes eu diria que eles preferem viver em Tóquio como um hotel barato, não isso. Eles não apreciam isso nem um pouco.
Eu ainda aprecio o serviço e a experiência.
Good location, train station is just opposite.
Nearby also have many F&B.
Cleanliness is good.
Room is not very spacious, it makes me think of Shinjuku Washington Hotel size.
But service is very good, more friendly, and they help us to move the luggage up to our room straight after our bag hv transfer via luggage transfer service.
So when we reach hotel, we just need to check in and go up straight.
There's washing machine and dryer provided with fee, however is a small one.
The lobby is very nice and comfortable.
Will consider to stay here again if I visiting Nagano.
I chosen Cottage A to stay in. While there is nothing much to complain about the cute cottage, personally it is a bit too small for me.
But nice environment, good and helpful staff and a very convenient shuttle system to bring you around.
You can also call an internal shuttle service that can ferry you from your cottage to the newer West hotel for their buffet breakfast. Otherwise you can eat at the East Hotel for either a Japanese meal set breakfast or a Western style set breakfast. The bread is really good and soft. The outlet shopping mall is accessed by their half hourly shuttle bus and you can do your premium shopping there and eat at their various restaurants or at their food court style food outlets.
This is our first time to ski Japan. This hotel was located perfectly with great access to some super beginning facilities. Good enough about skiing, the hotel is perfect and the staff is amazing. The food and amenities are excellent. We had a private hot spring every evening really added to the enjoyment. My wife and I and eight year-old daughter had a great time you so much for the great experience and all the hospitality Perfect Stay. 100%!!!
One of the best hotels I’ve stayed in. We visited in early November 2025 during the autumn season, and the beautiful foliage added such a romantic touch to the surroundings.
I loved the modern interior, the comfortable bed, and the overall room layout. The hotel looks incredibly romantic at night too, especially with the reflections on the pond.
The outdoor onsen was a highlight. It felt serene at night, and the maple trees lit up in the evening made it absolutely scenic. The onsen is located in a separate building, so you do have to walk through the cold, but it wasn’t an issue as the hotel provides thicker robes. If I had to nitpick, the indoor slippers weren’t the most comfortable.
We drove during our stay, so getting to nearby attractions was easy. There’s a large supermarket and a pharmacy about 5–10 minutes away, which was very convenient — we didn’t even need to visit any convenience stores.
This hotel impressed me so much that it made me look up where else Hotel Indigo has branches in Japan!
Title: Excellent Food and Snow Views, but Disappointing Management and Transport
Rating: ⭐⭐ / 5
My stay at this hotel near the ski resort was a mixed bag. While I was satisfied with the natural environment and dining, there's significant room for improvement in service management and transportation.
🟢 Pros
• Environment & Facilities: The hotel boasts an excellent location near the ski resort, perfect for ski enthusiasts. I especially recommend the outdoor hot springs, where you can soak while enjoying magnificent snow-capped mountain views. The basic facilities in the bathhouse were also quite complete.
• High-Quality Meals: This was the biggest surprise of the trip. Both breakfast and dinner featured excellent ingredients and cooking techniques; the food was truly satisfying.
🔴 Cons
• Room & Local Amenities: The room space was noticeably small, and the in-room amenities felt somewhat lacking, making for a cramped stay. Furthermore, the hotel's remote location meant there were no convenience stores nearby. I'd advise buying essentials before checking in.
• Chaotic Service Management (Major Pain Point): The staff's professional training is severely lacking. My booking package clearly included breakfast and dinner, yet restaurant staff repeatedly asked me to pay for dinner. Even after clarifying and receiving confirmation on the first day, the issue resurfaced on the second day when I was again asked for payment. I eventually had to go to the front desk myself to verify, only to find that there was no record or follow-up on yesterday's problem. This chaotic management was exhausting and significantly detracted from my stay.
• Inadequate Shuttle Service: The hotel's shuttle service completely failed to meet traveler needs. After checking out, we discovered the shuttle wouldn't be available until 2 PM, which is an extremely unreasonable schedule. We were ultimately forced to pay for a taxi to leave, incurring unnecessary expenses.
Summary
If you're coming for skiing and good food, this place might be acceptable. However, if you value service quality, management efficiency, and transportation convenience, this hotel might leave you disappointed. I hope the management can enhance staff training and optimize shuttle schedules; otherwise, it struggles to match its environmental advantages.
Hotel excelente , bem aconchegante porém o atendimento do recepcionista foi um pouco ríspido, e o meu quarto estava sujo, tinha muitas migalhas de biscoito em baixo das camas, muito pelo e quase 20 joaninhas dentro do quarto entre as cortinas .
Tirando o atendimento do recepcionista o resto dos funcionários foram muito atenciosos.
Dear Mr. Nakamura,
I would like to take a moment to commend your front desk staff member, AWO, for her excellent service during our stay at Courtyard Marriott Hakuba.
From check-in to check-out, she was consistently helpful and professional. In particular, she assisted us with booking a bus and later arranging a taxi, always handling our requests with efficiency and a warm attitude. Her support made our stay smooth and enjoyable.
Please kindly pass on my appreciation to AWO. Thank you and your team for the wonderful hospitality.
Explore avaliações de hóspedes de hotéis em Nagano Prefecture
Ver tudo
9.2/10
Great
This is our first time to ski Japan. This hotel was located perfectly with great access to some super beginning facilities. Good enough about skiing, the hotel is perfect and the staff is amazing. The food and amenities are excellent. We had a private hot spring every evening really added to the enjoyment. My wife and I and eight year-old daughter had a great time you so much for the great experience and all the hospitality Perfect Stay. 100%!!!
Overall it was a great stay. The pros: Facilities were great. Log cabins were clean and cosy. Staff were attentive if you needed assistance. Bath house was out of this world, especially the outdoor section. West high speed ski lift was out of order, and some ski runs not operating as normal, but the skiing was great. You can also order pizza delivery to your room if you wish. The cons: TV's in the cabins were japanese channels only and old TV's. If only they could update TV's or provide a Fire Stick so you can cast Netflix on request. Courtesy bus system was confusing, but once you got the hang of it it was ok. If your staying in cabins your meant to bring you ski gear with you. Would be nice if you could leave it at the ski slopes, and not have to carry it back to the cabins. Breakfast is expensive, so we got convenience store food for breakfast each morning
Such a wonderful stay at Hakuba! Service by Mariott stuff was excellent. Shuttle bus arrived on time and the luggages up the bus and to our room. The room had an in-room onsen which was super! There was a quiet camping ground beside where my family spent half a day building snowman and playing. We could call for pizza food delivery on the first day. Convenience store was quite a walk away but manageable if the snow wasn’t so thick.
Excellent service and helpful staff, especially appreciate the pick up car services from station to hotel. Spacious room and comfortable beds. The only thing is the central heater that a bit too warm but you can open the window to regulate the temperature.
TtravellllllllGot hot spring in the hotel. The outdoor hot spring is nice facing the green! Just the location kind of deep in abit scary to drive at night. Good location for those going to golf there
Para reservar um hotel na Trip.com, basta inserir seu destino, as datas da viagem e o número de hóspedes no campo de pesquisa. Em seguida, navegue pelos hotéis disponíveis e selecione o de sua preferência. Siga as instruções para inserir as informações de pagamento e concluir a reserva.
Como encontrar hotéis baratos na Trip.com?
Há várias formas de descobrir hotéis acessíveis na Trip.com. Você pode restringir os resultados da pesquisa filtrando os hotéis conforme a faixa de preço da sua preferência ou classificar os resultados por preço para ver primeiro as opções mais em conta.
Onde posso encontrar as ofertas de hotéis da Trip.com?
O Trip.com oferece uma seleção diversificada de ofertas e promoções de hotéis diariamente, durante todo o ano. Você pode encontrar facilmente essas ofertas especiais em nossa página de ofertas. Além disso, se você for membro do nosso programa de fidelidade, poderá fazer login em sua conta e encontrar tarifas com descontos exclusivos nas páginas da lista de hotéis.
Como conseguir hotel gastando menos?
Às vezes, reservar hotéis no meio da semana é mais barato, mas também depende da estação do ano.
Quantos hotéis estão disponíveis na Trip.com?
Na Trip.com, você pode encontrar mais de 1,5 milhão de hotéis em mais de 230 países ou regiões. Ainda não decidiu qual hotel reservar? Navegue pelo nosso site e encontre sua acomodação ideal!
Posso cancelar ou alterar minhas reservas de hotel na Trip.com?
Depende da política do hotel e da data do cancelamento. Verifique a seção de políticas nas páginas dos hotéis listados. Para cancelar ou alterar suas reservas, faça login na sua conta Trip.com, clique em "Minhas reservas" e siga as instruções.
Como posso entrar em contato com o atendimento ao cliente Trip.com?
O atendimento ao cliente Trip.com funciona todos os dias. Acesse o atendimento ao cliente no site ou app Trip.com e envie sua solicitação. Você também pode entrar em contato por telefone ou chat, dependendo da sua localização.