Hotéis 4-Star em Cheshire, United Kingdom

"We arrived into Chester a good few hours before check in so wanted to ask if we could store our luggage, however our room was ready so we were told we could check in right away! (Great start!) We were also upgraded at a discount price (nice little touch there) The exterior is stunning, the revolving door (possibly my favourite part of the hotel haha) and grand staircase were just stunning! The staff were so friendly and helpful. I had cut my finger earlier in the day, it kept reopening and one of the staff was very helpful in getting me wipes and extra plasters as I’d ran out. The room itself was gorgeous!! We had a view of the back gardens which looked so nice with the autumn leaves! The bed was large and comfortable! I would love to know where to buy the pillows!! I HATE climbing stairs but they were just too grand not too. We didn’t eat in the hotel but we did have a drink in the bar whilst we waited for a friend and it was lovely. The food looked delicious. The one and only issue I had was the strange humming/buzz at night which made it difficult to drift off to sleep. However, I did bring earplugs and should have used them so that’s on me haha! Would definitely stay here again if/when we visit Chester!"

"The first arranged room in 311, the toilet seat cover is broken. And the next room was a dog kept barking. The reception staff rearranged another room for us shortly, their attitude is really good. But the room rearranged to 223 is in the basement, the air circulation is really not good, you can smell the strong pet smell in the hallway. And I can see the 3rd floor lift lobby had dog poo. To be honest, they were doing a dog exhibition, but they are not really well organized to avoid all the inconveniences caused. That’s not really fair to the customers who don’t expect those scenarios."

"I had a good stay with my girlfriend at The Tytherington. The only thing we were unhappy with was the food. It took about 1 hour to receive our food, and we were also told different information about the Kitchen closure time. Likely, we could give our order on time, but someone who was served after us was not able to. It seemed that on the day we visited, the kitchen staff was either short-staffed or had other issues. The staff behind the counter looked inexperienced, with only 1 or 2 who knew what to do, though they had too much to do already and couldn't assist. The view from their garden was great, over their golf pitch."

"Beautiful hotel with plenty of free parking for guests. Friendly welcome, thank you for making my husbands 50th a special stay! Highly recommend."

"For a normal size breakfast you had to pay extra, the heating was broken in the spa so it was quite cold. The hotel did look a bit tatty in places. Service was lacking, always had to chase the staff members. Lovely building and good location."

"A paisagem é Muito bonita, um Lugar noivo no ano passado, um Velho Jardim de Templo"

"The location of this hotel is great, very close to Chester and all the attractions around. In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two. This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby. We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed. In terms of things that could do with improvement: Cleanliness The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection. The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus. Service Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way. Facilities The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side. There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub. Breakfast was ok, but a lot of the time left uncovered. Overall not a great stay and would be unlikely to stay again."

"Room clean, nice leisure centre, only staff in the bar and restaurant for beer or breakfast both look very rough and keep chit chat without serving customers, we stay there in front of them for more 8 mins to wait for their two staffs finished their conversation."

"A place with old world charm and in a great location.  The double bed we had was on the small size, so we wished we'd selected a twin room. Breakfast was good, though water should be provided without having to ask.  The coffee was a disappointing lukewarm warm filter type, despite there being a decent machine in view behind the bar."