Hotéis 5-Star em Catalonia, Spain

"The overall should have been great but how disappointed that the hotel charged my credit card with extra 10% without reasonable explanation. After raising my query for 15 mins, they finally admitted that it was their mistake but still saying ‘don’t know why’. End up they agreed to refund the over charge to my credit card account. Couldn’t believe that such a big name of hotel would have done that to travelers…."

"A short stay for of 2 days was booked with Triip.com for one adult and 2 children under 10, to join us who were booked in a day earlier for three days. Our three day booking was direct with the hotel, half board. The hotel is marked 'adults recommended' and they sure discourage children, by seeking to charge per occupancy rather than simply on a cost per room. The Trip site quite fairly offered the room at the rate for two adults, with children under 12 free, so this is what was paid. Half board was added but at the rate for two adults, which would be greater than the actual hotel rate for one adult and two children, but I was happy to have reserved restaurant secured. Things got messy at check in, the hotel insisting that the room was occupied by three 'persons' as they put it and should therefore be 50% extra, though the room was the same type as the twin we had for two adults. The Hotel also insisted that only breakfast was provided, and tried to argue that the B2B rate from the third party (Trip) was insufficient. I politely pointed out that the discounts provided to third party agents was no concern of the customer, and referred to my booking voucher which clearly stated I had booked a twin room, into which was going 1 adult, two very small children, and that breakfast and dinner was paid for, with the rate for 1 adult being greater than twice the local charge for a child. They were impossible to deal with, and I left the reception angry and upset. I contacted the Trip representative and by that evening it was sorted. Full marks to Trip, zero to the hotel. As for our stay, the hotel is excellent, but with room to improve. Dinner in the Buffet only commences at 8.00, resulting in quite the bunfight if the restaurant is busy. It was on that Thursday, a national holiday, and it was impossible to order wine and beverages after we seated, with a single service person taking orders. We ate our food dry, and finally placed an order for wine and water while eating dessert, some 40 minutes after seating. The same bottleneck occurred the next morning at breakfast, with the four snail paced Nespresso machines totally incapable of dealing with the coffee demands. Worse, all 4 machines overheated and went into 'service mode'. Worse again, these obviously unsuitable barista machines were the only source of hot water for Tea or infusions, but with no seperate hot water dispenser faucet. You had to stand for almost 2 minutes while the machine slowly dispensed through the coffee outlet, a single mug of hot water, to the frustration of the queue behind. This needs sorting, it took ages to get a breakfast beverage every morning, and on the second day I had to return 4 floors to my room and fill my cup from the in room Nespresso maker. I'd advise to bring a travel kettle with you. Otherwise, a fine hotel, but the restaurant problems and discriminatory pricing for children are an issue, so not a hotel for children."

"We loved staying here, the African gentleman from guest services was exceptional and very professional and assisted us with all our requests, the room was spacious and the bed was very comfortable. The restaurant was also wonderful as expected. We celebrated our anniversary here and they made our stay truly memorable."

"Sin palabras ,se puede mejorar pero estoy muy contento con todo! Es la 5 ves que voy ,cada vez me asignaron habitaciones diferentes y sin comentarios !! De seguro repetiré 🥳🥳"

"Super top hotel. Ontbijt en diner fantastisch. Bamboo roof top bar also very good. Faciliteiten are 5*****"

"Vivemos na suite no 9o andar. O hotel está localizado na Plaza Catalunya, perfeito para explorar a cidade sem ter de usar o transporte ou táxi. A suite estava em 2 andares, confortável e muito limpo com vista para a Plaza Catalunya. O pessoal acolhedor e sempre disponível. Um lugar perfeito para uma estadia bem sucedida em Barcelona, recomendo vivamente!"

"In my opinion, this is one of the best hotels in Barcelona. The staff were very welcoming and kind from the moment we arrived at the hotel. The room was medium-sized but suitable for two people and was convenient in all aspects. However, keep in mind that the hotel is about a 20 to 30-minute walk from the famous La Rambla street and is close to the beach. I highly recommend people to book this hotel, and I’ll definitely stay here again. 👌 Finally, Our flight was delayed until the evening, and the hotel kindly allowed us to use the gym facilities, including showers and changing rooms."

"Our stay at the Majestic Hotel & Spa Barcelona was truly a highlight of our time in Spain. While the hotel is stunning, the level of care we received made all the difference. Sofia, the Guest Relations Manager, was not only incredibly friendly but also genuinely helpful and proactive throughout our visit. The outstanding attention and the service we received, largely thanks to Sofia and her team, led us to happily extend our stay in Barcelona. This level of personal care is rare and truly reflects a 5-star standard. Thank you, Majestic, and especially Sofia, for an unforgettable experience. We highly recommend this hotel!"

"Uma conhecida rede de hotéis. Como chegamos à noite, não tínhamos certeza sobre a área ao redor, mas havia um restaurante casual ao lado do hotel e a comida era deliciosa. Embora eu não os tenha usado, é claro que há vários lugares para comer dentro do hotel. Uma coisa que me incomodou foi a temperatura da água do chuveiro. Não houve problema quando tomei banho à noite, mas na manhã seguinte a água estava apenas morna (cerca de 35 graus Celsius). Talvez todo o hotel tenha um limite definido para a quantidade de água quente que pode ser usada em um determinado período de tempo?"

"When I continued to make extension at the hotel at seven in the morning, the front desk said that there was no problem. As a result, at 12 noon, we were told that we needed to change rooms urgently, so we hastily put the trunk lid on, and the front desk told us that they would send all the details to the new room completely. I also specially told the front desk that maybe we missed some small items in the room. Because they gave us too much time, please help us check the missing items. They readily agreed.After returning home from the trip, we opened the luggage rack, and all the souvenirs I bought at Sagrada Familia Cathedral disappeared, which was really very sad.The service of the hotel makes people feel very confused, and every staff has no idea about the process."