O serviço era Muito mau, as matras de cama não eram boas, as pilhas quebradas, precisam perguntar de novo e de novo para um item menor, o pessoal era rude e o con não estava funcionando corretamente.
A localização foi muito boa.
The location of the hotel is fabulous
There are three routes to the masjid ul haram. One is exiting the lobby and turning left, walking up marriott and then turning right (you will see the haram to see what I mean) - then walk down the slight hill. The second is exiting the lobby, and walking left across the street, straight through hilton convention. The third is exiting the lobby, turning left and walking up the stairs that are next to Makkah Gate sign. You then turn left and head to haram down the escalators that everyone posts about online!
It is hilly using route one or three, but not really an issue for walking or pram users.
This is aside from two other ways to reach the haram: the marriott shuttle bus which drops you near conrad, near the I love Makkah area. Or, the golf buggy which takes you the same route as Walking Route One I mentioned above. Id recommend getting the buggy as its less crowded. The golf buggy comes to the same drop off spot to take you back. Shuttles buggys are really constant and timely, jus wait around. The marriott is opposite the Address hotels back entrance.
There are wonderful coffee shops if you climb the stairs as mentioned in my Walking Route 3 I mentioned above. Great area to take children to play and run around.
The mosque is part of the haram so every room has a live speaker during prayer time with mic volume to adjust. You can joim salaah from your room or go to the prayer room on floor 3.
Reception gave us a cheaper breakfast or dinner price than online voucher places.
Breakfast is average but convenient.
There is a cafe on ground floor that serves nice hot or cold food anytime in the day. A baskin Robbins freezer is also there.
Hotel staff and reception are lovely!!!
Our stay at Elaf Kinda Hotel was truly pleasant. The warm welcome extended by the staff created an excellent first impression. The hotel’s location is highly convenient, being only a 5-minute walk from the Haram and Kaaba. The rooms were impeccably clean, comfortable, and well-equipped with all essential amenities. We look forward to choosing Elaf Kinda Hotel again for our future visits.
Everything was fine, but there was a problem with canceling the reservation on the second day. There was no prior notice about stopping Umrah pilgrims and allowing Hajj pilgrims to enter. Please make a note of this again if this issue recurs. Thank you.
Se você procura um hotel econômico de 4 estrelas, não procure em lugar nenhum. Este é o melhor que você pode conseguir. Eles têm um serviço de ônibus gratuito que sai a cada meia hora. Ele deixa você no Portão Marwa. Você tem que caminhar de 10 a 15 minutos para chegar ao Haram. Eles vão buscá-lo no mesmo lugar. Não tive nenhum problema com o serviço de ônibus. O serviço de transporte foi bom o suficiente. A única queda é caminhar em direção ao haram. Eu estava com meu filho comigo e ele lutava para andar todas as vezes. A comida do hotel é pior. eu realmente não gostei disso. Tomei o buffet de café da manhã e paguei 100 riais. Foi uma experiência alimentar pior. A escolha do café da manhã era muito limitada. No geral, é um bom hotel econômico. Eu acho que você deve se comprometer em algum lugar.
Lovely hotel very clean and calm and peaceful. Gym was smaller than expected and weights don’t go more than 20kg. Ac works great. The pillows were like balloons which wasn’t comfortable but overall stay was lovely.
Jumeirah Hotel was excellent in terms of facilities — everything is new, clean, and well-maintained. Credit where it’s due: the staff were genuinely outstanding, extremely attentive, and always eager to help. Service level is easily one of the best.
Location-wise, it’s around a 4–6 minute walk to Al Haram, which is acceptable. However, let’s be real — compared to the Clock Tower hotels, they are noticeably closer and more convenient, especially during peak prayer times.
Now, about the “Partial Haram View” — this needs honesty. We booked two Deluxe Rooms with Partial Haram View, but the view is technically there… if you really look for it 😅. The Haram is barely visible, and most of the view is dominated by unfinished construction. You’ll spend more time spotting the Haram than enjoying it.
Bottom line:
Excellent hotel, top-tier service, great facilities — but don’t book it expecting a meaningful Haram view. If proximity and view matter, Clock Tower hotels still win.
كل شي فوق الممتاز بداية من موظفين الاستقبال في الفندق الى ادق التفاصيل بالفندق فعلياً جمعو كل شي مميز التعامل المرن ، النظافه ، الاخلاق العاليه
النظافه في كل شي مساحة الغرف السرعه في الخدمه وتلبية الطلبات
بالمختصر فندق يسحتق تكرار الاقامه
شكرا فندق فندر 💐
Muito bom
7 avaliações
8,9/10
Preço a partir de
€ 79
por noite
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8.9/10
Very Good
AAnonymous UserPrice: Very cheap for a 4-star hotel. Good value for money.
Location: Quite far, located in the an Naseem area, but like the vive there.
Shuttle bus : very excellent and very punctual.
Room: Overall okay, but the toilet is quite small.
Breakfast: Has a good variety, but the menu is almost the same every day. I stayed for 7 nights and ended up eating nearly the same items daily.
Staff: Generally okay, but there was a serious incident that affected my stay. One night, a bellman attempted to open my room door 2–3 times. Fortunately, I had engaged the inner lock, so he was unable to enter fully. He was accompanied by other outsiders, which was a clear breach of guest privacy and safety.
I immediately made a complaint to the reception. They offered a room upgrade, but the room change process took a very long time. I waited from before Maghrib until after Isya, and eventually had to go to the reception myself to follow up.
Wi-Fi: After changing to the new room, the Wi-Fi signal was very weak. I had to sit near the lift area just to get a stable and stronger internet connection, which was very inconvenient.
MMFH Bin HamoodahI stayed there in the same year it opened, 2023, and honestly, I was blown away by the hotel's luxury, location, the service of the staff, the overall tranquility, and the wonderful rooms. Even the food was excellent; I consider it the best I've had so far. Even if you don't stay there, I highly recommend trying Patras Restaurant. Since it was my first stay in the hotel in 2023 and I was so impressed, I went back and booked a room for my friend to try it, and I will definitely visit and stay there
EEren_SHKThe hotel was great, clean, and staff is extremely welcoming & helpful… the location of the hotel is a bit far from the masjid al-Haram, however, the hotel has their own buss waiting right outside the hotel lobby operating 24/7 to drop you to Sheb Amer bus station… also the bus waits for you in section A platform C-23
GGuest UserOne of the best options for those travelling with elderly parents or those requiring assistance.
Everything was fantastic. Entrance is through the Clock Tower so it gets really busy during the evenings but aside from that had no issues.
Would definitely stay again.
GGuest UserFantastic hotel. Extremely clean (and fragrant lobby). We had a twin deluxe room with Haram view; spacious, comfortable and plush. Breakfast was also solid with good hours (6:00 to 10:30). We checked out on a Friday and they allowed us to check out after Jummah salah.
The hotel is actually quite close to the Haram. From reviews online I was unsure, but in practice it's a few minutes walk to King Fahd Gate 79. For getting into the Haram I think it is quicker door-to-door than the Clock Tower hotels. For getting back from the Haram to the hotel, that is a bit longer depending on where you exit the masjid anddue to a slight uphill walk (nothing very demanding, non-elderly should be fine), though the walkway gets congested at busy times.
Alternatively, there is a shuttle which takes you from the main hotel entrance to street level in less than 2 minutes; from there you take escalator/lift to the Haram.
Would highly reccommend; only cons here would be no lotion in the bathroom and shower water pressure/temperature was not that high (very minor issues!)
YYasirSolangiExcellent hotel with great service and a nice breakfast. Highly recommended! Compared to other hotels, this offers the best value for money. However, the location is on a hill, which may be difficult for elderly guests to access.
GGuest UserMy stay at Swissôtel Makkah was excellent in every aspect.
The hotel’s exceptional proximity to Al-Masjid Al-Haram is a major advantage, making it extremely convenient for prayers and Umrah without any transportation hassle.
One of the standout features is that the hotel offers two entrances: the main entrance and an additional side entrance, which allows for smooth and quick access in and out of the hotel. This is a very practical feature, especially during peak times.
The food was outstanding, with high quality and great variety. Most importantly, the restaurant staff were incredibly dedicated and attentive, always going the extra mile to ensure we were comfortable and well taken care of.
Another point worth highlighting is the hotel’s flexibility and professionalism, as they kindly allowed us a late check-out extension of two hours, which was greatly appreciated and added to the overall comfort of our stay.
Overall, Swissôtel Makkah is an excellent choice for anyone looking for a prime location, exceptional service, and high-quality dining, providing a truly comfortable and memorable experience near the Holy Mosque.
MMarziraHotel Review: Raffles Makkah Palace
My recent stay at Raffles Makkah Palace was absolutely outstanding, offering a seamless blend of luxury, thoughtful touches, and exceptional service that made our experience unforgettable.
From the moment we arrived, we were greeted warmly by the reception team and delighted with a complimentary upgrade upon check-in. The upgraded room was not only spacious with breathtaking views but also impeccably clean and beautifully maintained, reflecting the hotel’s high standards.
A special thank you to the reception manager, whose professionalism and welcoming demeanor made the check-in process smooth and set a positive tone for our stay. Their attention to detail and commitment to ensuring our satisfaction were truly appreciated.
One of the thoughtful touches that enhanced our experience was the provision of bath salts, allowing us to unwind and relax after completing Umrah. It was a small but meaningful gesture that added to the overall sense of care.
The service throughout the hotel was exceptional. The housekeeping team was proactive, consistently checking in to ensure we had enough towels, toiletries, and other essentials, contributing significantly to our comfort.
Breakfast was another highlight of our stay. The breakfast service team was attentive and welcoming, ensuring we were comfortable and well taken care of. They even provided a walk-around tour of the buffet spread, introducing us to the menu and explaining the dishes. The breakfast theme was thoughtfully curated, offering a wide range of delicious options to suit every palate.
Desta and Sandhy stood out for their exceptional hospitality. They were incredibly helpful, attentive, and proactive in anticipating our needs, making us feel truly valued as guests. Hajar also deserves special recognition for her patience and creativity in resolving our requests with practical and thoughtful solutions.
The in-room dining team, especially Farouk, provided excellent service. Farouk’s attentiveness and efficiency ensured that every meal was delivered promptly and with care, enhancing our overall experience.
Raffles Makkah Palace sets the gold standard for luxury hospitality. With its outstanding service, thoughtful gestures, and exceptional team, it made our stay unforgettable. I highly recommend this hotel to anyone visiting Makkah and look forward to returning for another incredible stay.
GGuest UserEverything was fine, but there was a problem with canceling the reservation on the second day. There was no prior notice about stopping Umrah pilgrims and allowing Hajj pilgrims to enter. Please make a note of this again if this issue recurs. Thank you.
YYanda Ekaputra HermawanI had a wonderful stay at Pullman ZamZam Makkah. The location is unbeatable, situated right in front of the Masjid Al Haram gate, which made performing Umrah and attending daily prayers incredibly easy and convenient. I was fortunate to get a room with a beautiful Partial Haram View, which added a special spiritual touch to my stay. Another highlight was the sahur buffet, the selection was massive and high-quality, ranging from delicious main courses and appetizers to a wide variety of desserts.
Highly recommended for anyone looking for comfort and the best proximity to the Holy Mosque.
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