Stayed here recently and had a pretty solid experience 👍. Location's great, super close to LRT Asia Jaya so getting around was a breeze 🚆. Rooms were clean and comfy, staff were friendly and helpful 😄. Only thing was WiFi was a bit iffy at times, but didn't ruin the stay. Breakfast buffet was decent too. Overall, good value for money, would stay again 👍.
Front desk was super smelly , toilet smell.. with flies.. check in process was slow..
Swimming pool water was smelly and too much chlorine..
Breakfast was average, not tasty
Kids bed was not cleaned properly, itchy.. toilet small and door was not done properly...
View was good, deco room okay
Hotel próximo a KLIA/Sepang,Sepang100% dos visitantes escolhem essa área
CConstance Choo2026.02.23
Traveling to Malaysia or having an overnight layover? Ditch those hard airport benches! Let me share my experience at Sama-Sama Hotel, the only 5-star airport hotel at KLIA T1.
✈️ If you're arriving on an international flight (at KLIA Terminal 1), whether you need a good rest after a long journey or have an early flight the next day, this hotel is definitely your top choice.
🚗 How to get from Arrivals to the Hotel?
(Includes shuttle service guide)
Please do not attempt to walk with heavy luggage; it's quite a distance (approx. 500 meters).
🛬 Arrive at Level 2: After clearing immigration and collecting your baggage, take the elevator to Level 2.
📍 Find the Buggy Station: Look for signs pointing to 'Sama-Sama Hotel.' The shuttle station is directly opposite the Food Garden.
🚗 Call a Shuttle: There's a dedicated 24-hour free buggy service. Just wait a moment (or press the call button), and a uniformed staff member will drive you and your luggage via an indoor skybridge directly to the hotel lobby in just 3 minutes.
🍳 A 'Food City' Level Breakfast that Amazes the Taste Buds
The hotel's Continents restaurant offers 24-hour service, and its breakfast is renowned.
🥘 A Fusion of Global Flavors: Malaysian dishes (the Nasi Lemak is a must-try!), Chinese dim sum and hot congee, authentic Indian curry with Roti Canai, Thai Tom Yum, and a full Western breakfast spread.
🍰 Dessert Paradise: A wide variety of Western cakes, freshly baked bread, and colorful Nyonya pastries, all visually stunning.
🏨 Hotel Facilities and History
Although the hotel opened in 1998 (formerly Pan Pacific), it underwent extensive renovations when it rebranded as Sama-Sama in 2013. It's incredibly well-maintained and exudes a 5-star quality.
✨ Room Types: Offers 442 rooms, including Deluxe, Premier, and more luxurious Suites. The rooms feature double-glazed windows for excellent soundproofing, and some even offer views of the tarmac.
🏊♀️ Swimming Pool and Gym: The outdoor tropical garden pool on the 1st floor has a fantastic ambiance, and the 24-hour gym is fully equipped.
💆 Sari Kayangan Spa: Provides professional Malay massage services, perfect for relieving flight fatigue.
🍸 Traveller’s Bar & Grill: Features live band performances in the evening, offering steaks and various cocktails in a wonderful atmosphere.
✨ As a national airport hotel, it frequently hosts dignitaries, sports stars (like F1 drivers), and VVIPs attending international conferences.
💡 How to choose a transit hotel❓
✅ Sama-Sama has two properties at KLIA T1; choose based on your needs:
1️⃣ Sama-Sama Express (airside/near Gate C5): No immigration required, suitable for short transits of up to 6 hours, charged hourly, and more affordable.
2️⃣ Sama-Sama Hotel (landside/this review's focus): Requires immigration clearance into Malaysia. Highly recommended for stays longer than 6 hours! Offers larger spaces, more comfortable bedding, and a full range of facilities.👍
Hotel próximo a KLIA/Sepang,Sepang100% dos visitantes escolhem essa área
TTLUNCH2026.02.14
I accidentally booked an extra room, and when I tried to cancel it that evening, the hotel wouldn't process the refund. The front desk staff found my booking and said that everyone authorized to handle cancellations for the night had already left, so I had no choice but to forfeit the cost of one room. The twin room was quite small. I had originally planned for four of us to sleep separately in three rooms, but to my surprise, each room was located very far from the others, making it inconvenient to retrieve clothes and other items. All the rooms were on the first floor. The two rooms my family and I booked were ridiculously far apart, requiring us to walk through numerous corridors, each with a key-card accessible door. It felt like a prison, and walking back and forth felt like visiting someone in jail. The most ridiculous issues were the soundproofing and the drinking water. For the price, I expected bottled mineral water, like you'd get in a four-star hotel or better. Instead, they provided a water filter kettle, requiring me to fill it with tap water, filter it, and then drink it. Otherwise, I had to go to a public area to get filtered water, which was extremely inconvenient. I can appreciate their eco-friendly approach, but I don't support paying this price for such an experience. The bathroom and toilet were even stranger. The shower didn't have a door, so after showering, the entire bathroom floor was wet. Did they expect me to sit on the toilet barefoot, covered in water? The bathroom had that cheap, integrated, plastic-y feel, typical of budget Japanese-style units. At night, the room had absolutely no soundproofing. Someone in the next room was watching TV in the middle of the night, and I ended up listening to the entire plot with them. Not to mention the sounds of people passing by in the corridor, opening and closing doors, and talking – every sound was perfectly audible. It's very close to the airport, so there were many planes taking off at night, making it despairingly noisy. You absolutely need to bring earplugs, otherwise, it's impossible to sleep. They do have a convenient airport shuttle, but it operates on a fixed schedule, and you need to be there three hours beforehand because security and immigration in Malaysia are incredibly slow. Unless you have a tight flight schedule, I absolutely do not recommend this hotel.
Room was immaculate with good view of the city.
Great pillows. I received a chocolate cake with a birthday wish as my birthday falls in January. That was touching!
The only hiccup was the housekeeping which didn’t top up the tea bags. I called at 8am, they acknowledged but no one came until it’s time for me to check out at 1pm.
Overall, I had a good stay.
This is my first time staying at the One World Hotel, which is recommended by my friend. It’s a very grand and clean 5-Stars hotel, which is located away from the usual busy Bukit Bintang. The hotel is directly link to the 1-Utama shopping mall, which is very convenient if you need to buy or eat anything. Upon arrival, there is bellboy helped to load the luggage and placed aside till check-in. The service is fast and efficient. The check-in is hassle free. However, it is not for the check-out, as you need to join together in the same queue as those who check-in. There is no quick and fast self check-out.
The room comes with two Queen beds, which is good and ideal for a family stay. It is clean and tidy. It also comes with some complimentary drinks, snacks and also bathtub which my kids love to bath in.
For the breakfast, it is just located directly near the lift at a lower floor after the lobby. The spread is amazing, the quality of the food is great and it tastes really nice and delicious. One of the highlight is the prata, which is freshly made on the spot and it is crispy and tasty. Next is the pastry, especially the Pain au chocolat, the chocolate is so rich and creamy. Likewise for the buttery croissant. They do sell them in their bakery too. It is definitely a breakfast not to be missed!
They have amazing swimming pools which has the normal usual one and another is for the kids to play in.
The overall experience is great and we have a wonderful time staying in One World Hotel. We will definitely come back again next time. Thank you One World!
I had a wonderful stay at this hotel. The room was very spacious, clean, and extremely comfortable, making it perfect for a relaxing stay.
Parking was very convenient and easily accessible for customers, which is a big plus. The receptionist was exceptionally helpful, friendly, and professional, always ready to assist with any questions or requests.
Hotel próximo a KLIA/Sepang,Sepang100% dos visitantes escolhem essa área
EEllyanie2026.01.27
Stay for 6 hrs+ with solo room & shared bathroom. Everything is good and perfect for solo travels. Near to departure gate & opposite to texas chicken so it’s easy to grab a meal. Didnt complain about the price coz it’s inside the airport. No comment. But still comfortable and pleasant.
I had a wonderful stay at Bangi Resort Hotel. The check-in process was smooth and pleasant, thanks to Mr. Aizat, who was incredibly friendly and helpful. He even upgraded my room from a Deluxe to a Premium room, which made the stay even more comfortable and enjoyable.
Special thanks to the team for the complimentary birthday cake for my wife — it was a thoughtful surprise that made our celebration extra meaningful.
Overall, great service, beautiful environment, and a memorable experience. Highly recommended! 🎉🏨✨
Staying at the Hilton Petaling Jaya for my business trip in a deluxe twin room was an absolutely perfect experience! The room was spotlessly clean, and the environment was quiet and elegant, making it ideal for both work and relaxation. The staff were incredibly warm and attentive, and any requests were handled super promptly. The hotel facilities are also excellent; both the pool and fitness areas are very well-maintained. Overall, it exceeded my expectations. I'll definitely choose this hotel again for my next business trip!
Very Good
852 avaliações
8.9/10
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8.7/10
Very Good
GGuest UserI am writing to provide serious negative feedback regarding the conduct and unhelpfulness of your Assitant Front Office Managerduring my recent stay on 16/12/2025-18/12/2025 for 3 rooms.
I have stayed in this hotel since the official opening and enjoyed most of my stays here. My local associate will always made the bookings to save my hassles until July this year.
I have also met many excellent staff all these years in this hotel but not this trip.
My experience was defined by a profound lack of assistance at a critical moment, which significantly diminished my impression of the hotel.
The core issues were as follows:
Refusal to Assist with a Reasonable Upgrade Request:
· The Situation: Upon check-in, I politely inquired about the possibility of an upgrade due to the assigned rooms are at the far corner of the building and need a squarish room to add an extra bed.
The Front Office Manager dismissed the inquiry immediately with a flat ”no,” stating room types are fixed at booking. If I want a suarish room, I need to upgrade and pay an additional of Rm50 per day. There was no effort done but simply ask for additional fee to change the room type and Rm120 for an additional bed after the change.
The tone was dismissive and transactional, making me feel like an inconvenience rather than a valued guest seeking to enhance my stay. This contradicts basic hospitality principles of exploring possibilities to delight guests.
There was a discrepancy in my booking details made through online. I requested the front office contact to clarify and resolve the issue, as they had the contract and authority.The assistant manager outright refused, stating it was ”my responsibility” to contact the agency myself. This is a fundamental failure in service. A key role of the front office is to act as a liaison and problem-solver for the guest. By refusing to make a simple professional call to a partner agency, the manager shifted all burden onto me, wasted my time during my vacation, and demonstrated a shocking lack of initiative and guest advocacy. It amplified a minor issue into a major frustration.
This was not a minor service lapse; it was a failure of core front-office leadership functions: empowerment, problem-solving, and guest advocacy. The manager displayed a rigid, unaccommodating attitude focused on policy enforcement over guest satisfaction. Instead of being the ultimate solution-provider for the front desk team, the manager became a roadblock.
After all the hassles, I requested my friend to book an additional room and pay around Rm480 instead of wasting my time with the unprofessional “executive”. To my surprise, the room is squarish instead of semi rounded as what the Asst Front office manager claimed earlier.
On our check out day on 8/12/2026, my guest return their keys at the front desk but was told that there is any outstanding amount of around rm480 to be paid. This cause frustrations to my guest and embarrassment to me greatly.
When I clarified with the front desk personally after receiving a call from my guest, I was told was their mistake as they have overlooked something after some checks.
I expect this feedback to be formally addressed. The Front Office Manager requires:
1. Retraining in empathetic service recovery, upselling techniques, and the proper handling of third-party bookings.
2. Clarification of Authority: Managers must be empowered (and expect to use that empowerment) to make exceptions, make phone calls, and find solutions within reasonable limits.
3. A Shift in Mindset: From gatekeeper of policies to enabler of positive guest experiences.
I expect a formal response from hotel management regarding the steps taken to address this serious service failure.
MM314614****Staying at the Hilton Petaling Jaya for my business trip in a deluxe twin room was an absolutely perfect experience! The room was spotlessly clean, and the environment was quiet and elegant, making it ideal for both work and relaxation. The staff were incredibly warm and attentive, and any requests were handled super promptly. The hotel facilities are also excellent; both the pool and fitness areas are very well-maintained. Overall, it exceeded my expectations. I'll definitely choose this hotel again for my next business trip!
GGuest UserRoom was immaculate with good view of the city.
Great pillows. I received a chocolate cake with a birthday wish as my birthday falls in January. That was touching!
The only hiccup was the housekeeping which didn’t top up the tea bags. I called at 8am, they acknowledged but no one came until it’s time for me to check out at 1pm.
Overall, I had a good stay.
CChun SongA very well maintained hotel. The amenities is pretty good with a nice gym and swimming pool. The hotel itself is link to the Sunway Pyramid Mall which offers great food variety, shopping and entertainment.
The only con is the breakfast is a bit expensive for extra guest at RM120 per person. Perhaps a 50% discount for additional guest. Anyway they provide 2 breakfast for staying guest. And it's not a problem finding food there.
The Gordon Ramsey restaurant is nice but the portion is noticeable smaller than Singapore. 😄
Overall a good stay can he expected.
GGuest UserThis hotel is super convenient for early morning layovers, right at the airport. After breakfast, it only took me 30 minutes to get to the boarding area. That's because right after checking in, I went to locate my gate for the next day's flight and completed self-check-in.
The room came with bottled water, towels, shampoo, and body wash. You'll need to bring your own slippers and toothbrush. The bedding was clean and hygienic, and the bathroom was spacious with a great wet/dry separation.
The hotel environment is lovely, and the restaurant has a fantastic ambiance. They also gave me a coffee voucher, and the service was polite and efficient.
Overall, a great experience. I'll definitely stay here again next time I have a layover.
GGuest Usertruly loved the experience! i booked the deluxe room with garden view and honestly did not expect it to be that big but it was! the room deco was so nice and aesthetically very comforting, giving getaway to nature vibes. the resort itself is very pretty, went to the gym - great facility. went to swim and absolutely lovee the pool! the breakfast was also so good with so many variety of food to choose from. only one little suggestion for improvement would be to fix some of the roads especially the ones going to the room 😅 but overall i genuinely enjoyed the stay 💗
GGuest UserA worthy 5 Stars Hotel and it is actually more to resort. The distance from the lobby to my room (Block 3) is quite far but no issue to drag my bags since I'm using thier bellhop service.
Swimming pool is there, nothing much to comment just a standard swimming pool, not a toddler friendly.
No arcade, no kids playing room and no fancy slide at the swimming pool for kids. It is good for business traveller but not for families.
Service desk is tiptop.!
Thanks.!
SShai HusinFamily-Friendly Facilities: The large outdoor pool with a mini water park and slides is a major highlight and a primary reason families return. A kids' club with various activities is also available.
Excellent Breakfast Buffet: The breakfast is frequently described as amazing, with a wide variety of delicious local and international options.
Convenient Location: The hotel offers a free shuttle service to the nearby IOI City Mall, which provides extensive shopping and dining options.
DDwaynismeWe stayed here for one night and found the hotel strategically located near an MRT station, making it convenient to travel to Kuala Lumpur city centre. There are also several dining options available around the area.
The stay included a complimentary breakfast with a good mix of Asian and Western choices, which was a nice touch. The room itself was decent and suitable for a couple, though fairly simple. I also appreciated the drinking water station provided on-site.
Overall, it’s a convenient place to stay for a short trip, especially if you’re looking for easy access to the city and nearby food options.
GGuest UserChic abd modern hotel with good food and a beautiful bar at L13. The layout and design of the wash basin and the separate toilets are unusual. Toilet cubicle is small resulting in echo and bad ventilation. No space in the shower to hang clothes and hence unable to access towels and clothes after shower
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