I had a fantastic stay at this hotel! Everything was very clean and well maintained. The service was excellent — the staff were friendly, professional, and always happy to help.
The surroundings are beautiful, creating a lovely and relaxing atmosphere. The room was very spacious and looked exactly like the pictures — no bad surprises at all!
I highly recommend this hotel and would definitely come back.
Hotel próximo a Tuyen Lam Lake,Dalat7.7% dos visitantes escolhem essa área
UUsuário convidado2026.02.03
Terracotta Hotel offers a peaceful retreat by Tuyen Lam Lake. Ideal for couples seeking minimalism and nature over shopping. While some facilities age, the hygiene is reliable. Breakfast spread is nice, but limited food options for the rest of the day. Frequented by tour groups. Pool felt aged.
Hotel próximo a Dalat City Center,Dalat65.4% dos visitantes escolhem essa área
UUsuário convidado2025.08.06
Dalat Palace Heritage Hotel
It’s true that the last time we stayed at the Dalat Heritage Hotel was years back. It had a different name then too, when it was, we believe, under a different management. The place was beautiful, with vanished wooden floors, beds with canopies and bath tubs on steady golden legs. Golden taps and fresh looking bathroom tiles. Most importantly, it was clean, the cushioned chairs felt firmed, the rooms & bathrooms brightly lit. It was an equivalent if not better than the Raffles in Spore.
We decided in our latest trip to stay at the now Dalat Heritage Hotel for two nights, 23 & 24 July 2025 . We learnt that it had changed hands and while we expected it to have aged, we thought most hotel managements, would have done some upgrade, some renovation some replacements of essentials.
Sad to say, our stay was a tremendous let down. I’m trying not to use the adjectives “traumatising experience” and will not offer photos, so that the hotel has an opportunity to spruce it up and bring it to its former glory. The property has too much potential & history to be abandoned by visitors to Dalat.
We stepped into a an old, tired looking lobby. Waited a long time to register and was told to expect welcoming drinks which never came. We girls had to use the “ladies. ” another disappointment. It was old, the flush was a pull up lever which almost didn’t work. The taps were tarnished.
We finally got into our rooms. The floors were scratched, not quite the varnish, but we thought, it’s ok, a little authenticity, somethings must age. The beds still had its canopy, but the linens looked worn, tired. The little table with its two cushion chairs were well placed, but the cushions were totally worn, we could feel the base of the seat. There was a dressing table, thoughtful… but then there was no light for any lady, vain or otherwise, to apply her war paint. The room was badly lit, no extra lights at the dressing table or anywhere. The stand alone cupboards were large, but dark as well. I almost missed the black hair dryer kept in there, and we couldn’t find the room slippers and had to ask for help to locate it in the cupboards.
The most disappointing was the bathroom. It was badly lit as well. The taps were all tarnished and without my glasses, I could see the bits of mould growing around the base of the tap. There was also limescale deposits. The floor tiles were badly worn, and I wish I could say it gave the bathroom a feel of the grandeur of yesterday years ageing gracefully, but hygiene is too important here to do so. The highlight was when we took a shower and stepped into the bathtub supported by “stone legs.” It wobbled continuously and made such a lot of noise that kept the user on edge. Then, we saw it all, the grouting of the wall tiles were caked with black moulds. To top it all, the bathroom had a stench of clogged pipes. It stayed with us like a faithful friend that won’t leave even if we tried pushing him out the door!! Did I mention the mosquitoes that bunked in with us? They bit my friend on the face & eye lid which swelled for 2 days. In the mornings, they sounded the wake up calls around our faces. If it had been possible, we would have cancelled the wake up calls.
Breakfast was good. There was a good spread and the chefs behind the counters were friendly and all smiles. However much could be done to train the waitresses, who hid in corners. I asked one of them where the toaster for the bread was, she said there was none. I found it on the second morning. It was there all along. I guess her English needs polishing.
Luckily, the porters were friendly and quite quick with umbrellas as it rained the whole 2 days we were there.
On the whole, the hotel had a handful of local guests while we were there. I hope they chip in, in encouraging the hotel to relook at its offerings. We would really like to go back, but perhaps, only if someone wrote a review that says otherwise.
Hotel próximo a Tuyen Lam Lake,Dalat7.7% dos visitantes escolhem essa área
UUsuário anônimo2024.12.17
A classical dame that needs a lot of maintenance. The breakfast offers a wide variety of choices. The room furniture is outdated and the bed is out of support. The fresh air and environment is good. The staffs are friendly.
Hotel próximo a Dalat City Center,Dalat65.4% dos visitantes escolhem essa área
UUsuário convidado2024.12.10
Hi recently I went to Dalat for the 10th Dalat Flower Festival. I stay at TTR Skypool View Hotel from 3rd to 8th Dec 2024. It is near the centre market and the lake where the festival was held. The weather is cold in morning and night with cool wind in the afternoon. Beautiful flowers and scenery. Overall cleanliness of the hotel and room is very clean. Would recommend this clean and safe hotel to tourists.
Hotel próximo a Tuyen Lam Lake,Dalat7.7% dos visitantes escolhem essa área
AAngela Wong Mrs Kang2025.07.24
Great staff all over the resort, always smiling and no rain or cold weather can dampen their moods. My room card was accidentally disabled and just by reaching out to a near by technician, he immediately understood my issue despite language barrier, within 3 minutes someone ran to me to open up the door. The villas are far away from the reception. The surrounding is so beautiful and peaceful. I love that the resort plants their own vegetables. There is a shuttle bus (not very frequent) bringing you to town area which is abt 20+ mins drive away. There is a mini mart in the resort for basics including wine and beers. Very family friendly too as there is a theme park within the resort.
The interior of the room(I stayed in a villa) is like the chalet type. If the resort can do minor touch ups to the rooms, this hotel will definitely get its 5 stars!
I really liked this hotel! It's large, new, and offers excellent service. Security guards greet guests upon arrival and assist with parking. Hot ginger tea is offered at reception upon check-in, a very nice touch. The hotel and rooms have a pleasant aroma. The room is spacious and bright, everything is clean and new. The bed is huge and comfortable, with crisp white linens and towels. It's clear that every detail has been thought through. The breakfasts are excellent, with a wide selection to suit every taste. There are also several cafes and restaurants within the hotel building, and the prices are quite affordable. We had dinner at the Japanese restaurant, and it was delicious, and the prices were reasonable. I'd also like to highlight the excellent value for money – for the price, this hotel is simply excellent. We received much more than we expected. We hope the hotel continues to maintain such a high level of service; we will definitely be back.
Tranquil but very close to the city. The staff were friendly and accommodating, and the room itself was exactly as we hoped. Lovely pool. Highly recommend staying here!
I was very pleased. I loved the service and the staff. The room was clean and had everything I needed. The landlord always responded quickly to requests and was helpful with everything. The hotel was nice; I paid extra for the sauna and hammam, went to the gym, and enjoyed swimming in the pools. The view from the window was beautiful. I am very grateful for your work and I make you happy with your clients.
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48 avaliações
8,1/10
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9,2/10
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ささき|カフェ・フォトスポットThis was the most expensive accommodation of our trip, so I had high expectations, but unfortunately, the shower didn't have hot water and I couldn't use the bathtub in the room 🥲🥲. I was really looking forward to the luxurious bathtub, so that was a big disappointment.
Other than that, the room was cute, and the breakfast and afternoon tea were excellent! The overall interior was luxurious with plenty of photo opportunities, so I was very satisfied with all the pictures I took! ◎
GGuest UserCheck in was relatively fuss free although we arrived very late. The welcome drink seems to be self-service, we drank some the next day. You can ask for extra room cards. The buffet was quite good, everyday they make an effort to change up the menu although there are some staples for popular dishes. There is an egg station and a pho station. I appreciate the soya milk at the cereal station and the detox water and atiso tea at the drinks station. Yoghurt with fruits are a daily pick for myself. The salads change daily and are very fresh, I liked it. The hotel is very new, the beds very comfortable and it was interesting that they provided a bolster. The room is big and comfortable, I liked that the floor is not carpeted. They provided rubber slippers. There is free coffee and artichoke tea packets. The hot water at the shower is instantaneous and the water pressure is good. I liked that there is a rain shower. The dustbin in the toilet doesn't open up very well, but not much of an issue. Cleanliness can be improved in terms of picking up hairs, thee was a clump stuck behind the toilet door from before our stay. The cleaner also missed hairs on the chair and stains on the floor but I suspect those maybe cannot be removed. I didn't mind that much. The only negative point of the room was rhe sound of traffic, but I brought ear plugs. The staff was helpful and spoke good English, except for cleaning staff. I loved the driver servixe when we booked the one day service. It was for 1.4 mil for 8 hrs. I also used the gym, it is small but has weights, treadmill, a few multi purpose machines and cycling machines. Blinds can be drawn, the sun is quite strong in the morning. In terms of location, it is about 1 km from the lake. Normally I would say the location ia good, except that the traffic is quite scary when the pavements are not built well and there are motorbikes and buses parked on the pavements which makes it very challenging to walk to places. This is the same for a lot of places we visited. Even for a short distance we called a Grab. There was a decent pho place opposite and to the right of thr hotel and two vegetarian restaurants which we dined at. There was also a massage place nearby. We didn't use the hotel spa or dine at the restaurant although they gave us vouchers. It was more expensive in comparison.
JJuanjuanxiaodangjiaThe resort isn't huge, but the one-bedroom pool villa rooms are excellent, and the service is incredibly attentive. Basic five-star services like luggage assistance upon arrival/departure, turn-down service, and immediate room cleaning after guests leave are all impeccably handled. The bedding is spotless. The hotel beach is clean, and the hotel's location is also quite good.
GGuest UserI had a wonderful stay at APEC Mandala Hotel. The facilities were excellent, the room was beautiful, and every aspect of the hotel exceeded my expectations. However, what truly made this stay unforgettable was my butler, Dương.
I arrived at the hotel feeling very unwell, and from the moment I checked in, Dương went above and beyond to make sure I was as comfortable as possible. He anticipated my needs before I even had to ask and genuinely cared about how I was feeling. His kindness, warmth, and attentiveness were unlike anything I’ve experienced at a hotel before.
Not only was he incredibly professional, but he was also so friendly and funny. We were constantly laughing together, and he made me feel completely at ease despite travelling alone in a country where I didn’t speak the language. He never made me feel isolated. instead, he made me feel looked after like family.
When I needed to withdraw cash, Dương personally took me to the ATM. Then, when I realised I’d need more than I’d originally withdrawn, he happily came back with me without hesitation. It was such a simple gesture, but it perfectly summed up his willingness to help with absolutely anything.
The moment that really showed how exceptional he is was when he messaged to ask if I needed anything. I had fallen asleep and didn’t reply. Rather than assuming everything was fine, he actually came to my room to check on me because he was genuinely worried about my wellbeing. That level of care is incredibly rare and meant so much, especially when I wasn’t feeling my best.
Dương didn’t just provide excellent service, he showed genuine compassion. His kindness, patience, and generosity transformed what could have been a difficult trip into one I’ll always remember for the right reasons. He is a true credit to APEC Mandala Hotel, and I sincerely hope the management recognises what an extraordinary employee they have. Thank you, Dương, for taking such wonderful care of me. You didn’t just make my stay better
you made it unforgettable.
MM454890****Cleanliness: Very clean
Environment: The hotel is large, and the lobby is quite unique, with a dragon boat decoration.
Service: When I checked in, I saw what appeared to be a large exhibition group; check-in was very quick.
GGuest UserI'd call this the most beautiful garden castle. The hydrangeas outside, along with the pine trees, lawn, and various purple flowers, make you feel like you've stepped into a fairy tale. The view from the breakfast room window is also stunning. Our family of three was completely enchanted by the hotel's beauty. The room's decor is also very tasteful, and the room itself is spacious and very comfortable.
PPaper_partGood atmosphere , gpod room., the bathub together witb a jaccuzi. Their area is large : neat and tidy arrangement.They also provide a schedule transfer bus from city centor <-> resort .
GGuest UserThematically decorated hotel in pirate style which probably kids will be fond of. As for us looked pretty much artificial without some common facilities fr example no big lobby with convenient waiting area.
Location is extremely inconvenient in some semi abandoned area.
Rooms are high-end decorated and nice. At the same time hotel territory is not big and all the hotel services seems overpriced as for this city and location.
Hotel beach is across wide highway, not at the hotel territory. Swimming pools are small and shallow which looked aimed at kids as well.
颜颜值担当少女2号This hotel is very nice. The style is very holiday-like. The view is good. Breakfast is not a buffet. You can order a staple food and drinks. I live in a view room and the surrounding area is very convenient. There are seafood places along the road.
TTony TuongMy family and I recently had a vacation at Centara Mirage Phan Thiet. What I liked most was the swimming pool being right next to our room, which was super convenient for relaxing and having fun with the family, especially the kids loved it.
However, since it was early June, the hotel was quite crowded, so check-in was a bit delayed. I hope the hotel can improve this aspect to make the experience even better.
Overall, the space is beautiful, with many amenities suitable for a family vacation, and I still had a pretty good experience here.
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