The location is very convenient, right off route 1 south. We arrived very late and with the incorrect booking date. The lady at the service desk was extremely helpful and managed to rebookd a room at the spot. Thank you to trip.com.
They also allowed us to have a late check out. Again have to praise the friendliness of the service desk.
The room assigned was not set up properly so we got an upgrade.
Room is clean by there are no slippers, no shower cap, tooth brush etc. Kind of disappointed.
A localização do hotel é boa e Muito tranquila; o lobby do hotel, restaurante, design de quartos e decoração de estilo moderno; a estrutura do quarto é Nova, ampla e a casa de banho é particularmente limpa; há Menos de Quatro quilômetros Da Universidade de Princeton, Uber é Muito conveniente.Surpresa.
Nunca mais usarei o trip.com. Reservei 2 noites com eles meses atrás, sabendo que tinha uma janela de cancelamento/modificação gratuita. Li todas as letras miúdas, entrei em contato com o atendimento ao cliente para confirmar tudo. Cerca de uma semana antes de minha janela fechar, tentei modificar para 1 noite. Isso não me deixaria. Depois de CINCO DIAS contatando-os, finalmente consegui modificá-lo. Se eu não tivesse continuado a contatá-los, isso nunca teria sido resolvido. ENTÃO, ao fazer o check-in no hotel, fui informado (embora eu tenha pago antecipadamente o trip.com) que o hotel nunca foi pago pelo fornecedor. Portanto, eles não me registraram e passei quase uma hora ao telefone com o teip.com para resolver o problema. Totalmente ridículo.
Precisava ir ao Prudential Center para um show e decidi que dava para ir a pé.
O check-in foi péssimo. A recepcionista simplesmente se esqueceu de mim depois de me dizer para esperar 10 minutos pelo meu quarto. Eu pedi um quarto perto do elevador, pois detesto andar por corredores longos, MAS ela me deu o quarto mais distante, ao lado da escada de saída. Suspiro…
A cama era confortável. O resto do quarto estava ok, mas a água quente demorava muito para esquentar e a pressão era péssima. O elevador era lento e tivemos que esperar um tempão pelos dois elevadores. Aí, à noite, um dos elevadores quebrou. A espera foi insuportável!
À 1h30 da manhã, fui acordada por crianças mimadas batendo na porta do meu vizinho. E o pesadelo começou quando o vizinho infernal resolveu dar uma festa no quarto dele. Liguei para a recepção três vezes e eles prometeram que mandariam um segurança para pedir que fizessem silêncio. Mas, assim que desliguei o telefone, ouvi o deles tocar! Ninguém apareceu e o barulho continuou. Depois da terceira ligação, finalmente alguém apareceu e a festa acabou. Tive que aguentar 3 horas de barulho.
No dia anterior, me disseram que o ônibus do aeroporto sairia de hora em hora. Então, desci às 7h45, apenas para descobrir que era hora e meia. Tive que esperar 45 minutos no saguão.
No saguão, havia pessoas dormindo.
No geral, não voltarei a este hotel.
O hotel está no Parque escolar de Rogs, também perto Da estação ferroviária de Nova Jersey.A Sala de hóspedes é um estilo de hotel americano, MAS o serviço é bom e o transporte é conveniente.
I really loved the hotel. However, my room was directly above a conference room where high school celebrations were loud and disturbing. The music was thumping, the microphones screamed, and I found it difficult to rest. The first night was supposedly a dress rehearsal for the event. I called the front desk where it was explained what was going on. The second night I called the desk again to ask what time the noise was going to stop. I was told there’s nothing that can be done about it. I’d love to give you a good review, but that kind of noise in a hotel such as the Madison really is unfortunate and disappointing. Manager in the pub was awesome. Ricky at the front desk was amazing. I had driven from NH for my best friend’s celebration of life which was held in the conservatory, but I was so exhausted that I really wanted to sleep. The loud music and loudspeakers made it impossible.
Instalações: bom
Saúde: bom
Ambiente: o Ambiente é Muito bom
Serviço: bom
Duas noites depois de viver, o preço é Muito elevado, o Ambiente é Muito bom, e a comida Ao Lado é Muito conveniente a três minutos de carro.
O quarto é bem grande, porém tudo cheira bastante a cigarro, o sofá, a roupa de cama, tudo. As instalações são boas, a torneira do banheiro estava com defeito. O grande problema foi realmente o cheiro de cigarro.
Muito bom. Reservei para minha chefe e ela ficou muito satisfeita. Ctrip é muito conveniente para reservar hotéis em casa e no exterior. Espero que a Ctrip fique cada vez melhor.
Ótimo
54 avaliações
9,1/10
Preço a partir de
€ 139
por noite
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7.4/10
LLB1170The hotel service is very bad. Takes so long just check in when I was the only one checking in at that time. It was at 1 am checked in. They gave me a room in which someone is already inside the room. So they apologize and gave me free upgrade to suite room. Finally can get a room at almost 3am. It was very sucks.
GGuest UserI stayed at this location twice during my trip & had different experiences based on the person at the front desk. The hotel has a shuttle but it only runs certain hours; therefore, if your flight is late and the front desk doesn’t care, you are left stranded in finding a way to the hotel. The first person rounded up a shuttle for pick up, the second person said I just needed to find a way there (which was very expensive).
The breakfast was hot coffee and bags of tea & hot water, instant packs of oatmeal and grits (when not hoarded by other guests), individually packaged chocolate & plain muffins, and granola bars. It’s something, but definitely not my first choice.
This place is not the best nor the worst so if you want a definite shuttle, choose a closer location.
CCRodOk so first let me just say for the price we paid on the days we went. It wasn't horrible. I would go back BUT YMMV so this was my experience.
Location was great. Right on the boardwalk and an easy walk to Hard Rock when we went to the concert.
Service was meh. The only time I had a friendly anyone in the establishment was the woman who checked us out. Everyone else that we interacted with were either disinterested or perfunctory. No help on where to find our rooms, no help on any services offered. We didn't even get the annoying (did you want to sign up for our card?) that you get in ****** hotels. I guess that was a plus.
From my understanding we were on the ”older side” of the establishment. But regardless, staying on an entire floor that says non smoking it smelled of smoke. both cigarettes and ****. I don't care if you do either but I do care to smell either in my room or right outside my door (defeats the whole purpose of non smoking). Everything is dated which is whatever. but the blinds didn't work the coffee maker wire was too short for the ”dresser” so you had to keep moving it to the nightstand to use it. The room itself was relatively clean although the back of the nightstands hadn't been touched in a long time with all that accumulation of dust. Its design is just...weird. like so much random open area. I guess you can dance there lol. The ”dresser” didn't have drawers it had...like cubby holes. We didn't use them seemed pointless. I didn't even bother with the tv it was too far away and faced away from any sitting area (again weird layout).
The ****** itself was ok. Nothing crazy although I did like that rotating bar they had. But again. EVERYWHERE just reeked of smoke. To use a comparison, at Hard Rock when you were on the ****** side sure people smoked there (i get it) but the hotel side of things smelled clean refreshing and airy.
In the end, manage expectations and you'll be fine. If you are a smoker I am sure you will be fine too. If all you plan to do is sleep there its fine (although we were on the 7th floor and could still hear the music bumping below but the music was good so w/e lol) It works, again its not horrible. Its definitely 2.5-3 star range.
GGuest UserGreat customer service, was a little displeased with the turn down of room daily. We were at the pool all day, not occupied sign on the door, and we never received new towels or any room services. Had to actually find someone to tidy up the room.
Wwolfsvane**⭐️⭐️⭐️⭐️⭐️ | A Truly Exceptional Stay — Beyond Expectations!**
From the moment we arrived at \[Hotel Name], everything was pure perfection. The check-in process was seamless and welcoming — we were greeted with a smile, a refreshing welcome drink, and helpful staff who made us feel at home instantly.
**Room:**
Our room was spotless, modern, and elegantly designed, with a breathtaking view of the city skyline/ocean/mountains (customize as needed). The bed was heavenly — I honestly had the best sleep I’ve had in months. The daily housekeeping was consistent and thorough, and small details like the nightly turndown service and complimentary bottled water made a big difference.
**Amenities:**
The infinity pool was a highlight — clean, relaxing, and never too crowded. The gym was well-equipped, and the spa treatments were heavenly. We also appreciated the fast Wi-Fi and convenient business center.
**Dining:**
Breakfast was a daily treat! The buffet had everything from fresh tropical fruits and artisan pastries to made-to-order omelets and local delicacies. We dined twice at the in-house restaurant, and both meals were five-star quality — beautifully presented and incredibly flavorful.
**Service:**
What really sets \[Hotel Name] apart is the **exceptional service**. Every staff member we encountered — from the concierge to housekeeping — went above and beyond to ensure our stay was comfortable. Special shoutout to \[Staff Name, if applicable] for their kindness and helpful local tips!
**Location:**
Perfectly located near top attractions, restaurants, and shopping areas, yet still quiet enough for a restful sleep. It felt like the best of both worlds.
**Final Thoughts:**
I’ve stayed at many hotels around the world, but \[Hotel Name] genuinely stood out. Whether you’re visiting for business, romance, or a family getaway, this hotel offers outstanding value, comfort, and luxury. I wouldn’t hesitate to stay again — in fact, I can’t wait to return!
CClarisa624It was helpful that they were able to accommodate connecting rooms. We were in the Havana Tower. We booked run of the house, which was a king bed in the hold tower. To upgrade to 2 beds and for connecting option it was an additional $29 fee.
CcalendThe hotel is really nice, every detail is done very well, the service of the front desk lady Lanlan is very good, the check-in is very enthusiastic, and she can consider the guests. I am very satisfied👍
SSICHAOOK, business trips can live, the environment is general, breakfast is general, there is not much choice for breakfast, the taste is general, the price is good. Suitable for business trips, it is general
AAnonymous UserThe front desk staff were very helpful and enthusiastically answered all my questions. The decor and rooms are spotless. This is my third time staying at this hotel. It's convenient for getting to Manhattan, as you can take the airport train or a direct bus. The price is also very reasonable.
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