Hotéis com Spa em Kayseri Province, Türkiye

The hotel is new and beautifully designed. The rooms are spacious, and it was a wonderful surprise that the non-smoking room smelled so fresh. Its location is right in the city center, and the breakfast is of very high quality. I would definitely stay here again if I return to Kayseri.

Trip.com sitesi üzerinden eşim ve 16 yaşındaki oğlumla birlikte 3 kişilik oda rezervasyonu yaptırdım. Bir çift kişilik ve bir de tek kişilik yatak beklerken bize verdikleri odaya çıkınca 2 tek yataklı olduğunu görerek şok olduk. Odamızı değiştirmelerini istedik. Çift kişilik ve tek kişilik yatak olan odalarının olmadığını iddia ettiler, tabiki 3 yetişkinin 2 tek kişilikte yatması mümkün olmadığından kabul etmedi. Bize uzunca bire süre zorluk çıkardılar. Biz kabul etmeyince bir kişiye ayrı bir oda açalım demek durumunda kaldılar. Kabul ettik. Ancak epeyce bir bekledikten durumu sorduğumuzda odaya açılır portatif bir yatak eklemeyi önerdiler. Gece müdürünün tutarsız ve sorunlu yaklaşımı ardından ön büro müdür aradı ve benzer tavrı kendisi de sergiledi. Biz ısrarla bu saçma durumu kabul etmeyince size suit odaya alıyoruz dediler. Suit odada iki kişilik yatak var. Yine uzun bekleyişler sonrasında odaya tek kişilik bir yatak getirdiler. Oda maalesef kirliydi ve standart şekilde olması beklenen saç kurutma makinası gibi bir çok eşya emtialar da eksikti. 1.86 boyundaki oğlum maalesef getirdikleri yatakta yatamadı. Yatak beşik gibi sallanıyordu, sabitlemek için getirdikleri yatağı kanepeye dayadım ve diğer yanına da koltuk koydum. Ama maalesef çözüm olmadı. Zorla artık lanet olsun diyerek uyumaya çalıştığımızda gecenin 03 ü olmuştu. Sabah bitkin çok rahatsız ve dinlenmemiş olarak kalkıp hızla çıktık otelden. En az 50 ülke görmüş ve 500 den fazla otelde kalmış biri olarak 3. sınıf otellerde dahi karşılaşmadığım böylesine berbat bir durumu Wyndham markasında görmek bende büyük şaşkınlık yarattı. Gece oda servisinden yiyecek bir şeyler istedim, basit bir talep için dahi yaklaşık 45 dakika bekledik. Wyndham da son derece konforlu bir konaklama hayali ile rezervasyon yaptırmışken ve rezervasyonumuzda herhangi bir hata yokken böylesine kabul edilemez bir olayın başımıza gelmesi inanılır gibi değil. Bize bu şoku yaşatan ve konuyu çözmek yerine türlü bahanelere sığınan gece müdürü ve ön büro müdürünü kınıyorum. Her türlü merciye şikayet ederek bu durumu yanlarına bırakmamayı düşünüyorum. Trip.com sitesinden ise bu rezil ve çileli gece için ödediğimiz bedelin iadesini bekliyorum.

Clean and hygienic, the room is quite big, just ten minutes from the airport, the next day, the hotel front desk can help to call the taxi. The only downside is that the hotel breakfast is not good.

I made a mistake in booking Rasisson. There are 3 hotels in Kayseri, one on the Mount side and the other on the Lake side. The one in the city has a shuttle bus to the ski resort three times a day. The hotel is full of skiers. When I come back at night, there is a big shopping mall next to it, which is more convenient for eating and playing. In the morning, I entered the ski resort from Rasisson. There were English-speaking people to rent ski equipment and buy tickets. There were few people on the ski slopes, much less than the public snowboarding area. It was super comfortable. Now only the 15th and 13th red and blue slopes are open, and the black slope is not open yet. There are several ski slopes on 15th, which are also very long. It is enough to play. One trip takes nearly half an hour. It is beautiful. It is worthy of being the world's best ski resort. Highly recommended!

Everything was great, nice and clean hotel. I liked the fact that it was close to the airport in Kayseri. I had a relaxing stay, swimming and using the sauna and steam room as well. I had an early flight, so l wasn’t able to have breakfast. I will stay here again if l ever come back.

The staff were very friendly and they assisted in every request we made. We reported a fridge wasnt working and received a new fridge almost immediately Since its a very new hotel/resort, its very quiet and a nice place to stay and spend time with family members The children enjoyed playing with the snow and we actually came back 2 nights after we left to spend our last nights in Turkey with the resort We will recommend this resort to the our families & friends

On the day of settlement we were met, fed and placed perfectly, although we were settled later on the standard time (previously warned of late settlement by email). On the day of departure , when we returned at 12:30 to the hotel for suitcases (exile at 12:00, the room we released in advance and left the suitcases at the door in the room), the suitcases were just standing on the street and on the street in winter, there was no security. We didn't understand why the suitcases didn't be transferred to the resepshn ... Located in the centre, convenient, everything in step availability. The room is authentic, big, warm, corresponds to the photo of the hotel, there are all necessary ingredients, including a good fan, but not clean enough, there is a foreign smell (may have trashed ants, but unresultably), a lot of ants, For convenience, the score was taken as winter, and the door of the room goes straight to the street, i.e. to the respiratory and to the restaurant. In other seasons it will not be a minus, as the yard is beautiful and cozy, but in the winter it is uncomfortable.

The hotel is located in the student area, slightly away from the city center, occupying a large, well-maintained area. The rooms are large, very clean, and bright. The staff is attentive, but despite claiming to support English and Russian, we were only able to communicate in Turkish. For example, we tried to get into the Turkish hamam twice, but were unable to do so due to the language barrier. The breakfast is delicious, but not varied. The air conditioning is heated, making the air too dry. I recommend this hotel for those visiting Kayseri.

The hotel is opposite Kayseri Bus Station. The decoration is very elegant and very nice. But no one at the front desk or restaurant can speak English. The most important thing is that the meal charge cannot be posted on the room account. Other hotels can charge it on the room account and settle the bill uniformly when checking out. But if he dines here once, you will settle the bill. I asked him to issue an invoice once, but the restaurant was not open yet, so I asked the front desk to do it when I checked out in the morning. However, the invoice could not be issued for a long time, and the service was very poor! I went to the restaurant for breakfast in the morning, and I took the initiative to tell the restaurant staff that my room rate did not include meals, and I would pay later, but he didn’t understand and it was embarrassing. She also went to confirm with the front desk, and you were embarrassed to wait for her to confirm. Only then can you go and have breakfast. Breakfast normally starts at 7 o'clock. Because I have to catch a flight, I want to have breakfast at 6:30 early. The restaurant agrees, but it requires you to pay a deposit in advance. How can there be such a reason to pay a deposit in advance to eat.

Great service for everyone