Nice clean rooms and very very efficient staff. Manager Grazia looked after us after we complained about very noisy neighbours; changed our room and checked in with us.
Breakfast is great and the views are gorgeous. Location is great if you like malls but we had a motorbike so could get around to some excellent veggie restaurants as well as the outer fringes of the town.
It’s expensive for Indonesia and beware noisy groups staying there.
We had a great stay at this hotel. The service was truly excellent, from the security staff to the reception team and concierge, everyone was kind, professional, and very helpful.
When we arrived, we were welcomed with a refreshing welcome drink and were even allowed to check in early, which we really appreciated. The security staff were especially friendly, helping us with our luggage and opening the car door for us. It truly a five-star service.
The room was very comfortable, the bed, lighting, and overall ambience were excellent. What I loved most was the strong water pressure in the shower, which made it very comfortable and enjoyable.
In terms of location, it’s quite convenient, close to Gaia Mall and the airport.
+ Location is great. Near the city center & surrounded by a lot of cafes, restaurant, supermarket, food places, etc
+ Room is big.
+ The breakfast is amazing. I like it
- The cleanliness is not too good. The cleaning service must pay more attention about this.
Overall, I like staying in this hotel. I will come back again.
As lojas situadas à frente da entrada e saída do hotel tocam música muito alta até 3.00 a.m. Nós apenas dormimos na primeira noite, MAS mudamos para outra sala que estava diante da piscina na segunda noite e era muito pacífico.
Pessoalmente, não gosto de comutadores Na sala.Deverão haver Mais comutadores para controlar a brilho Das quartos e Das casas de banho.Actualmente, a sala é Muito brilhante ou posso acionar duas luzes de parede (muito escuro) + 1 luz de noite. Os interruptores de Foyer e Reading não funcionam.
Para o banheiro, um comutador controla todas as luzes no banheiro e ventilador de escape, pelo que é Muito brilhante no banheiro + ventilador de escape sonoro ou escuro total. Gosto de ver Mais comutadores para OS convidados controlar a brilho NAS quartos e casas de banho.
No entanto, este é um hotel Muito bonito com pessoal muito amigável.Eu certamente voltarei e ficarei quando voltar para Pontianak.
Bedsheet unclean, not white color but already become grey🙈
Shower floor VERY VERY slippery, it’s dangerous for children or elderly !!
Cannot accommodate with customer request
I have fond memories when staying at Aston Hotels as the service staff are always polite & smiling. Always going out of their way to please.
However, I observed that the premises are normally on the older properties, albeit they try their best to keep clean & that the hot/water works well.
I commend the front desk & the concierge personnel for their cheerful demeanour & eager smiles.
It's near to the nice local produce shop for fruits & packed gifts goods of Pontianak which I bought for home.
Saat hari pertama mengalaminkenocoran ac tiba2 ac tidak dingin , tapi langsung di ganti kamar dan ************* sangat puas bersih dingin dan baik pelayanan juga resepsionisnya
This is a nice hotel but unfortunately it is extremely noisy. There should be signs to say that there are quiet hours. So many other guests were making noise in the corridors at all hours of the day and night. The WiFi is good and the restaurant is handy.
Todos OS funcionários Politely, Nicely, helpful, friendly ❤️.os alimentos muito deliciosos, muitas seleções dos alimentos, decoração do hotel tão bonito ❤️, o hotel muito limpo 🥰 . Voltaremos à próxima feriado ❤️ Muito obrigado pelo Hotel Tulip.
O pessoal aqui é excelente.Eles ajudam com todas as perguntas e também fornecem conselhos.O serviço de quartos é bom e o restaurante é excelente.A minha sala é Muito segura e confortável, e limpa todos OS dias. O hotel está perto do centro da cidade, e o centro da cidade está a um curto passeio. Eu fiquei aqui duas vezes e também prolongei a minha estadia pela segunda vez!
Muito bom
62 avaliações
8,4/10
Preço a partir de
US$ 23
por noite
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8.1/10
Very Good
GGiena79worth every penny for a short stay during vacation and walking distance to get food around.. also nice rooftop bars where you can chill and listen to live performance.
BBKMWSimple business hotel but convenient to move around. Rooms need a bit of refurbishment but it's ok. Overall, satisfied with the room. Staffs are helpful and interactive. Walking distance to a local laundry shop. Not a bad option.
GGuest UserThe main reason I booked this hotel was because it is part of an international hotel chain and is rated as a 4-star property. However, I was very surprised by the building condition and the quality of the renovations.
What made this even more disappointing is that the hotel has been open for less than a year. Given that it is a newly opened property, I expected everything to be in excellent condition. Instead, I felt that the hotel was not fully completed and may have been opened in a rush. There were still many areas that appeared unfinished and in need of touch-ups and further renovation work.
Another issue was the shower’s hot water supply, which was very unstable. Even after setting the temperature to a comfortable level, the water would frequently fluctuate between hot and cold without warning. At times, it became unexpectedly too hot or too cold, making the shower experience quite unpleasant.
Overall, my stay was disappointing. The hotel’s condition and facilities did not meet the standards I would expect from a 4-star international hotel, especially one that has been operating for less than a year.
GGuest UserThe shops situated opposite the entrance & exit of the hotel play very very loud music until 3.00 a.m. We hardly slept on the first night. However, we moved to another room which was facing the swimming pool on the second night and it was very peaceful.
Personally, I don't like the switches in the rooms. There should be more switches for guests to control the brightness of the rooms and the bathrooms. Currently, the room is either very bright or I can turn on 2 wall lights (very dim) + 1 night light. The Foyer and Reading switches don't work.
For the bathroom, one switch controls all the lights in the bathroom & exhaust fan. Therefore, it's either very bright in the bathroom + noisy exhaust fan or total darkness. I like to see more switches for guests to control the brightness in the rooms and bathrooms.
Nevertheless, this is a very beautiful hotel with very friendly staffs. I will definitely come back and stay when I come back to Pontianak.
EE3TRIPThe room is spacious and clean. The staff very helpful and friendly. The location is one location with Singkawang Grand Mall, but far from the city.
LliuzhilongThe man on frontdesk so low attitude , and mood swing , haven't a good hospitality ; the room is large but a little old , the hotel located in central of the city ; near with coffee street , ”Ligo” supermarket walking around 10 minutes, and flamboyan traditional market nearest by walking 5 minutes 😊 overall the breakfast so good simple but complete •
NNurfa777Hotel lobby looks nice. But people smokes openly inside this air conditioning space, such a turn off. Check in without hassle. Very fast. 2 person at the counter working. Warm face towel and welcome drinks offered complimentary. Swimming pool available but its raining during my visit. Didn’t get to utilize it. Room is okay but air conditioning is bad. Not cold. Complaint to receptionist but doesn’t seem to have any impact after the maintenance check it. View from room 1909 is amazing since its the 19th floor. Overall for a 4star hotel, its overated and overpriced
RRugmar1964Rating: 4 out of 5 stars
HARRIS Hotel Pontianak scores with a good location, friendly staff and an overall solid package. The public areas look modern and well maintained, and both check‑in and check‑out were efficient and helpful.
The point deduction is for the bed: the linens were freshly made but had visible stains, and the mattress underneath was clearly soiled – this is where the hotel urgently needs to improve its quality standards. With spotless bedding and a renewed or thoroughly cleaned mattress, this property would easily be a 5‑star choice within its category for me.
TtarisusanVery central. Comfortable. Close access to everywhere, recommended for business holidays or families. Really really comfortable and delicious.
JJSearing55The hotel has seen better days and so obviously by the damp patches, rotting wood, missing roofs, shabby towels hasn’t been maintained or looked after. It’s such a shame because the location on the water is amazing. Jemmy in reception was great connecting us up with the head ranger for a jungle trek and organising motorbike hire. Breakfast was ok - again a bit tired and lacking variety. Also there’s no hot water in most of the rooms. It’s the only place to stay in Sukadana which is a beautiful place to explore.
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