O hotel é Muito novo e a localização está bem, MAS o quarto é Muito pequeno. O maior problema é que o sabor do decoração é Muito grande. Seja o corredor Ou o quarto está cheio de gases de escape, é insuportável. Durante Muito tempo, você TEM meDo de ficar doente. Embora o serviço aqui seja BOM, esperamos um ano para ficar Mais seguro.
This is an amazing hotel in the heart of Batumi, right opposite Europe Square, housed in a historic building with an astronomical clock. This IHG hotel opened at the end of December 2025. From the moment we arrived, we felt the staff's care, attention, and impeccable style.
We stayed from January 3rd to 7th in a standard king-size room on the 3rd floor, with views of the historic city, the square, and Batumi Tower. The room was spacious with high ceilings, central air conditioning, and was very warm and comfortable in winter. In the room, we found fluffy bathrobes, soft slippers, an ironing board and iron, a capsule coffee machine, a tea set, stylish glasses, a Smart TV with YouTube, and a mini-bar (extra charge). Water was replenished daily. Housekeeping was excellent – a big thank you to the staff – and the toiletries were high-quality, with hygiene kits (toothbrushes and other amenities) provided upon check-in.
The spa wasn't open during our stay, but the fitness center was. I particularly want to mention the bed and linens – we slept wonderfully.
Breakfast initially was a buffet (hot dishes, pastries, cheeses, good quality coffee and tea), and later became à la carte, offering eggs Benedict, toast with salmon or bacon, syrniki (cottage cheese pancakes), and pancakes. The breakfast service was exceptional.
I especially want to commend the reception staff: everyone was very friendly and spoke multiple languages, including Russian, which was very convenient. Special thanks to Assistant Manager Avtandil for his attentiveness and help; I've never experienced such hospitality. Thank you to Nana for the late check-out.
We were completely satisfied with the hotel and the service, and we will definitely return and recommend it to our friends.❤️
Современный отель, находится на 40 этаже гостиницы орбит с видом на море. С ходу можно не найти, т.к. адрес углового дома, а по факту это за ним. Номера соответствуют картинкам и описанию. Чистые, красивые, удобные. Нюанс с лифтами, можно простоять 10минут. Есть место с завтраками, но мы не посещали. 10мин от моря. 20 мин до старого города. Рекомендую.
The place is great as well as the environment.
Please note that in winter you will need special transportation to get to the hotel.
There was too much chlorine in the pool.
Das Batumi Steps Hotel eignet sich gut für Familien und Paare, die Wert auf eine schicke Unterkunft und Strandnähe legen. Wer auf fleckenfreie Sauberkeit, perfektes Service und absolute Ruhe Wert legt, sollte die gemischten Gästeerfahrungen berücksichtigen. Für Aufenthalte mit Kindern und zum eigenen Kochen ist das Haus besonders praktisch. Preise liegen etwa zwischen 55€ und 105€ pro Nacht für ein Standardzimmer.
O hotel está bem, TEM boas instalações, MAS a qualidade do pessoal e outros convidados tornam as experiências miseráveis.A sala estava suja e não muito prática. O trabalho de perfuração e reparação estava a ser realizado nas costas, a principal estrada na frente e os técnicos trabalhando no piso superior, não há paz aqui.
Прекрасный опыт! Все очень хорошо, в номере все есть, быстрый интернет, все новое и работает, встретили, показали. Очень довольны выбором, рядом ТЦ, парк, море. Рекомендую
Не соответствует 5* звезда, максимум тянет на 3*. Дружелюбный персонал, который делает всё наполовину. Ужасное обслуживание у бассейна, плохое обслуживание в номерах. Не меняли белье и халаты , тапочки в течение 11 дней. Уборщица делает замечание и хамит постояльцам в СПА. Подушки гигантские, спать не аозиожно. Выбора подушек нет. В ресторане отеля получили сильное отравление, скорее всего мясом. По ночам музыка в бассейне не отключается. Орёт, спать не возможно. Во время пребывания возник пожар, персонал отеля очень старался, однако было видно, что он не обучен действовать в чрезвычайных ситуациях, а руководство отеля даже не потрудились принести извинения перед постояльцами. Каждый день этот отель преподносил неприятные сюрпризы. Никому не советую ехать в этот отель.
Посмотрев орла и решку, решили остановиться в этом отеле. Ценник конечно завышен. Почему 5 звезд тоже непонятно. Приехали на своей машине, сами выгрузились- никто не помог. Сама поехала припарковалась (как оказалось не там). Когда попросили на ресепшн помочь с чемоданами, только тогда вышли их забрать. А потом мне сделали замечание что я не там припарковалась, попросили перепарковать машину. В коридоре на этаже присутствует неприятный запах затхлости. На потолках плесень. Заходим в номер и видим одеяла на шкафу, как у бабушки в деревне. Кофе машина в номере оказывается платная!!! На завтраке засохшие хлебобулочные, соки не доливают- мы на них не успели, вместо сливочного масла маргарин, столы не успевают убирать- все заставлены тарелками, в итоге сели за грязный стол. При уборке номера не добавили чайно кофейный набор. Пляжные полотенца все застиранные, старые. На бассейне случайно наступила на пепельницу, полную окурков- скорее всего с прошлого дня, т.к мы пришли утром. Туалет старый около бассейна, вонь стоит, еще и очередь собирается. Фото прилагаю. Этому отелю надо поставить 3 звезды. Они не в курсе, что такое сервис
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42 avaliações
9,1/10
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8.2/10
Very Good
The people in the reception were very welcoming. The room is wide and clean. Every request dealt immediately. The morning breakfast was tasty and varied. I will love to come back and stay there again. Thank you
Very good, clean and tidy, good service, very close to the beach, only 7 or 8 minutes walk, not far from the central attractions. Facilities: complete Hygiene: clean and tidy Environment: elegant, very close to the beach Service: good service attitude.
Great hotel with a convenient location. Fully matches the description. The service is convenient and well organized. We booked the room while already in the city, and the hotel confirmed the reservation immediately. We arrived about half an hour later, and the room was completely ready. The pool and sauna are excellent — clean and everything works perfectly. There is also a good, well-equipped gym. We were very satisfied with our stay and would be happy to stay here again.
Excellent location within walking distance of everything, courteous and very helpful and patient staff. Tremendous service team especially at front desk and in the restaurant at breakfast who are indeed hardworking and made the 14 days spent there not only a great experience but presented a sumptuous breakfast buffet that few can equal from twenty types of bread and pastries to fresh honey still on the hive tray that you carve out yourself. I was impressed.
Amazing staff at the hotel so friendly quick and efficient can’t fault there hospitality and excellent work ethic good made my stay very welcoming credit to the hotel manger at reception she truly is a genuine caring professional. Don’t be put off by the security they aren’t the talkative type but they are very professional and good at there job safety is top priority at all times and felt very safe thank you all for my stay see you sl again very soon.
Wide sea view, just as pictured. Floor 26, lift was always prompt. Parked at back of Orbit residence in a car park. Used Bolt taxis and scooters to get around Batumi. Scooters fun but taxis actually cheaper. Lots to see and do or you can relax by the sea front, lots of food places, shops, Grand Mall across the road from apartment. Brilliant price when comparing to UK prices. Apartment fully kitted out had everything you would need.
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