We stayed at the Grand Emperor Hotel in the Queen Suite and found it very suitable for a family stay. The room was spacious, clean, and comfortable, with enough space for both adults and children to move around without feeling cramped. The bed was large and comfortable, and the overall room layout worked well for family needs.
The hotel is conveniently located, with easy access to nearby attractions, shops, and dining options, which made getting around with kids much easier. Housekeeping was reliable, and the staff were polite and helpful throughout our stay.
Overall, the Queen Suite offered good comfort and space for a family trip.
This is my second time in Macau. Last time I stayed at The Parisian, but The Venetian this time? In three words: absolutely fantastic! 👏🌟
Firstly, the exterior is magnificent, and it's connected to The Londoner and The Parisian.
Secondly, I stayed in a North Wing suite on the 30th floor this time. The room was huge, and everything from the bed and sofa to the bathroom was satisfying. The bathroom even had a vanity table, which was a nice touch.
Furthermore, the service was well-organized, fast, and convenient. The day before, I stayed in Hong Kong at what turned out to be a 'fake' five-star hotel. This time, as soon as I arrived at the front desk, even though it was still midday, three staff members immediately assisted me. They confirmed my luggage storage, room preferences, and provided a detailed map with clear explanations. This allowed us to drop off our bags and start exploring right away. Plus, the room number was sent via SMS, room cards were issued in advance, and our luggage was delivered directly to the room. I can only say everything was perfect!
Also, The Venetian's buffet breakfast offered a wide variety of delicious options. They had pan-fried salmon and 'Buddha Jumps Over the Wall,' and I even found my favorite peach gum and white fungus soup.
Everyone, from the security guards at the casino entrance to the staff in the restaurants and lobby, was incredibly nice. If the bottled water in the room ran out, you just scanned a code, and a server would bring it to your door instantly.
Of course, my favorite part was the gondola ride. The artificial blue sky above was so realistic and beautiful! 🤩
A truly memorable experience.
The location is not really very convenient and it’s not directly connected to most casino so you’ll have to expect to pay for public transportation mostly. For other hotels, u can usually travel between Macau and Taipa with their shuttle buses for free. For this hotel, the shuttle bus system isn’t very good, the frequency of departure is low and the operating time is limited. The walking route that shows on google maps isn’t quite accurate so be prepared.
An excellent hotel stay, highly recommended.
My accommodation experience during this trip was a delightful surprise. As soon as I stepped into the lobby, the staff greeted me with warm smiles. Their enthusiasm instantly washed away my travel fatigue. Upon entering the room, I was greeted by a spotlessly clean environment. The room was well-equipped with all the amenities one could need, quiet and comfortable. My overall experience was fantastic.
Accor hotels never disappoint me. I've stayed at many Sofitel properties in various countries, and they're always excellent. This one is perfectly located on Macau Peninsula, with easy walking access to fantastic food options like local eateries, cafes, restaurants, and markets. The casino being closed actually made it quieter, which was a plus. While the hotel facilities are a bit dated, they are immaculately maintained, clearly showing its past grandeur. I'll definitely stay here again; it's incredibly convenient. The front desk service was also superb.
The staffs especially the Filipinos ( Mark Spencer ) and the lady in braces were so friendly, helpful, and accommodating. The room is huge and the corridors smells nice. But I don’t like the smell of our room because I don’t smoke. The bed was comfortable. Few meters away, you can take a bus to Macau Immigration when going to HK. Also, walking distance to bus stations ,Grand Lisbon and Senado Square. Excellent location!
Check-in was smooth, but I had to wait an hour, and the luggage storage staff weren't very friendly. The lady who gave me my room card was excellent; she gave me a fantastic room on the 11th floor with a beautiful night view and even thoughtfully asked if I needed children's toiletries.
The shuttle bus was very convenient, getting to the Border Gate (Guanzai) was super easy, and the staff were welcoming and even helped with my luggage.
The hotel lobby also has many shops, so no need to worry about food. There's a Japanese supermarket that sells a lot of snacks.
This hotel is incredibly close to Macau International Airport and the Hong Kong-Macau Ferry Terminal, making it super convenient whether you're arriving by ferry or plane. They even have a hotel shuttle to pick you up after you get off. The rooms are exceptionally spacious, at 60 square meters, and include a complimentary mini-bar once during your stay. Our standard twin room faced the garden, which was perfect for photos – even for those of us who aren't photography pros! The staff provided clear and informative service, truly five-star quality. Plus, they offer shuttle services to places like the Grand Lisboa on Macau Peninsula and various border gates. All in all, a fantastic stay!
We requested a smoking room, but there was hardly any lingering smell, which was great. We stayed on the 17th floor, and the breakfast included a fantastic lobster buffet – truly all-you-can-eat! Downstairs, you can go shopping, and it's quite close to Wynn Palace. To get to Senado Square, there's no shuttle, so you'll need to take a taxi or other transportation. We paid 80 MOP for a taxi there. On the way back, we took a shuttle to another hotel and then walked the rest of the way. Overall, the breakfast offers much better value for money than the local cha chaan tengs, so it's definitely worth trying.
The hotel has a very European-style decor and a classic vibe, but that doesn't stop it from being clean and comfortable. It's not as bustling as casino hotels, and the rooms are odor-free and tidy; even the sofas are spotless. The in-room amenities are comprehensive, with a coffee maker, dressing table, and several small coffee tables, plus a sofa. The bed is incredibly comfortable, and so are the pillows—as someone very picky about beds and pillows, I was thoroughly impressed. It's within walking distance of the Science Centre; just exit through the back door and you'll see the Sands, then it's a straightforward walk to the Science Centre. It's also close to the Automobile Museum. A great quiet spot amidst the hustle and bustle.
Outstanding
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9.4/10
Outstanding
JJimiCheck-in was smooth, but I had to wait an hour, and the luggage storage staff weren't very friendly. The lady who gave me my room card was excellent; she gave me a fantastic room on the 11th floor with a beautiful night view and even thoughtfully asked if I needed children's toiletries.
The shuttle bus was very convenient, getting to the Border Gate (Guanzai) was super easy, and the staff were welcoming and even helped with my luggage.
The hotel lobby also has many shops, so no need to worry about food. There's a Japanese supermarket that sells a lot of snacks.
Yyu RebeccaThe room was very spacious, clean, and tidy. I stayed in the Banyan Tree Tower on a high floor, and there were no strange odors. I booked a Cotai View room, and the service was excellent. Eating and shopping downstairs were incredibly convenient.
On check-in day, I arrived around 3 PM. They initially said the view room would take 1-2 hours, so I planned to store my luggage and go out. However, after a quick restroom break, when I returned to drop off my bags, the front desk told me a room was already available. Overall, I was very satisfied.
The second floor has the famous Lord Stow's Bakery (Andrew's Egg Tarts), and there was no queue. On the ground floor near the elevators, there's a Jade Restaurant, where the beef noodles were exceptionally delicious, and the staff were very welcoming. Checking out was a breeze; I just handed the card to the front desk staff in the lobby and left. Getting a taxi outside was also very easy.
It's super convenient to visit the Londoner and Parisian hotels for night views and photos – just a short walk away. I wasn't offered a complimentary suite upgrade; they said it would cost an extra 500 MOP per night, which I declined as the view room was perfectly fine.
Walking from the ground floor towards the food court area, you can catch the changing of the guards performance at The Londoner. Tim Ho Wan (添好运) Hong Kong-style dim sum is also nearby; it's very tasty but gets crowded, so you'll need to get a number and wait in line.
HHulideyichuhexunlianWe requested a smoking room, but there was hardly any lingering smell, which was great. We stayed on the 17th floor, and the breakfast included a fantastic lobster buffet – truly all-you-can-eat! Downstairs, you can go shopping, and it's quite close to Wynn Palace. To get to Senado Square, there's no shuttle, so you'll need to take a taxi or other transportation. We paid 80 MOP for a taxi there. On the way back, we took a shuttle to another hotel and then walked the rest of the way. Overall, the breakfast offers much better value for money than the local cha chaan tengs, so it's definitely worth trying.
Yyy809030This hotel is incredibly close to Macau International Airport and the Hong Kong-Macau Ferry Terminal, making it super convenient whether you're arriving by ferry or plane. They even have a hotel shuttle to pick you up after you get off. The rooms are exceptionally spacious, at 60 square meters, and include a complimentary mini-bar once during your stay. Our standard twin room faced the garden, which was perfect for photos – even for those of us who aren't photography pros! The staff provided clear and informative service, truly five-star quality. Plus, they offer shuttle services to places like the Grand Lisboa on Macau Peninsula and various border gates. All in all, a fantastic stay!
YYaoyaoduyaodeyaoLocation: It's just one light rail stop from the airport (you can buy tickets at the window using WeChat Pay or Alipay). From the hotel, you can walk through City of Dreams to reach The Londoner, MGM, Wynn Palace, The Venetian, and other key attractions.
Ambiance: The room lighting is warm and inviting, it's clean, and the layout is well-designed. It features double sinks, a separate wet and dry area, and even bath salts are provided.
Service: From check-in to check-out, the service was consistently proactive, enthusiastic, polite, and efficient. A big thank you to the two ladies who checked me in (their names are in the picture) – they introduced all the room facilities and explained the most convenient routes for getting around nearby. The gentleman at check-out also proactively asked if I needed to store my luggage, where I was going, and which bus to take, which made me, as a first-time visitor, feel very much at ease.
GGuest UserThe location is not really very convenient and it’s not directly connected to most casino so you’ll have to expect to pay for public transportation mostly. For other hotels, u can usually travel between Macau and Taipa with their shuttle buses for free. For this hotel, the shuttle bus system isn’t very good, the frequency of departure is low and the operating time is limited. The walking route that shows on google maps isn’t quite accurate so be prepared.
Rrosemary_zThe room was quite spacious, and the hotel upgraded us to a suite. The living room offered a great view of the Galaxy, while the bedroom overlooked The Parisian. The facilities were complete, and it even had a guest bathroom, which was very convenient. I especially want to commend the buffet at 'Jin Jin'. It was incredibly rich and delicious; I'd say it's the best quality buffet breakfast I've had in years. We also enjoyed the dinner buffet, and the hotel offered a great deal for in-house guests. Every dish was meticulously prepared, and the unlimited lobster was a huge plus – we were very satisfied! 👍
TTokyo girlThe staffs especially the Filipinos ( Mark Spencer ) and the lady in braces were so friendly, helpful, and accommodating. The room is huge and the corridors smells nice. But I don’t like the smell of our room because I don’t smoke. The bed was comfortable. Few meters away, you can take a bus to Macau Immigration when going to HK. Also, walking distance to bus stations ,Grand Lisbon and Senado Square. Excellent location!
MM15724****This is my second time in Macau. Last time I stayed at The Parisian, but The Venetian this time? In three words: absolutely fantastic! 👏🌟
Firstly, the exterior is magnificent, and it's connected to The Londoner and The Parisian.
Secondly, I stayed in a North Wing suite on the 30th floor this time. The room was huge, and everything from the bed and sofa to the bathroom was satisfying. The bathroom even had a vanity table, which was a nice touch.
Furthermore, the service was well-organized, fast, and convenient. The day before, I stayed in Hong Kong at what turned out to be a 'fake' five-star hotel. This time, as soon as I arrived at the front desk, even though it was still midday, three staff members immediately assisted me. They confirmed my luggage storage, room preferences, and provided a detailed map with clear explanations. This allowed us to drop off our bags and start exploring right away. Plus, the room number was sent via SMS, room cards were issued in advance, and our luggage was delivered directly to the room. I can only say everything was perfect!
Also, The Venetian's buffet breakfast offered a wide variety of delicious options. They had pan-fried salmon and 'Buddha Jumps Over the Wall,' and I even found my favorite peach gum and white fungus soup.
Everyone, from the security guards at the casino entrance to the staff in the restaurants and lobby, was incredibly nice. If the bottled water in the room ran out, you just scanned a code, and a server would bring it to your door instantly.
Of course, my favorite part was the gondola ride. The artificial blue sky above was so realistic and beautiful! 🤩
A truly memorable experience.
AAnonymous UserAn excellent hotel stay, highly recommended.
My accommodation experience during this trip was a delightful surprise. As soon as I stepped into the lobby, the staff greeted me with warm smiles. Their enthusiasm instantly washed away my travel fatigue. Upon entering the room, I was greeted by a spotlessly clean environment. The room was well-equipped with all the amenities one could need, quiet and comfortable. My overall experience was fantastic.
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