Publicado em31 jul. 2026|Phoenix Triple Villa with Connected Pool
mia81032The rooms are still well-maintained, and cleaning is quick. Room service is also very fast, and the butler's responses are always prompt. Since it's quite a distance to get anywhere, we always had to call a car. To avoid more hassle, we tried not to call for service once we were back in the room. It takes over 10 minutes to drive from the lobby to the room. Besides this inconvenience, almost everything else was excellent. The food quality was superb, and any issues with the pool were resolved quickly. There are all sorts of small animals in the mountains, making it feel very rustic and relaxing.
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Preço por noite a partir de:HK$ 1.316
Publicado em19 jul. 2026|Garden-view Double Room
Guest UserThis is truly the ideal beachfront escape! The public areas are lush with greenery, offering excellent privacy. The room's balcony has an unbeatable view; every morning I woke up to green palm trees. The mattress was just right—not too soft, not too firm—ensuring a great night's sleep. A special shout-out to our butler, Ella, whose service was excellent and very attentive, absolutely perfect! The breakfast selection was rich and varied, and even the toiletries in the bathroom were top-notch. Five stars! 🌴
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Preço por noite a partir de:HK$ 536
Publicado em4 ago. 2026|Deluxe Room-Two Beds
Soul Journey
Facilities: Given it was renovated 8 years ago in 2018, the maintenance of the facilities is a bit lacking. The sink in our room was cracked – it didn't leak, but the cracks were there.
Hygiene: The hygiene was acceptable, not spotless, but okay!
Environment: The hotel environment is actually pretty good. The room was very quiet, which was nice. The lobby was a bit warm, but that might just be how it is in Sanya during summer. However, the upgraded room they gave us seemed to have been vacant for a while. The trash can didn't even have a plastic liner, and there was a strong musty smell as soon as we entered, which was quite unpleasant.
Service: The service was actually decent. For a mid-range Crowne Plaza, I won't be too demanding, even though it was nearly 800 a night. While the breakfast had pretty much everything you'd expect, it was more complete than truly abundant!
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Preço por noite a partir de:HK$ 626
Publicado em6 ago. 2026|1 Bedroom Suite 1 King 1 Single
Guest User
I've stayed at several InterContinental hotels in recent years, so let's start with what I liked about this one: the rooms are spacious, the balconies are large, and the facilities are well-maintained. All the staff I encountered, including the front desk, restaurant servers, bellhops, executive lounge personnel, and even the cleaning staff, were very warm and polite. The breakfast buffet was also quite good, with prompt plate clearing and food replenishment. I'll definitely stay here again and recommend it to friends.
Now, for some areas I think could be improved: As an InterContinental hotel, I find it unacceptable to use melamine bowls in the buffet restaurant. If it were a Holiday Inn, one of your sister brands, I could understand, but you're an InterContinental. Secondly, there's a distinct odor at the entrance to the kids' club. This is something you should learn from a certain hotel in Haitang Bay (like Haitang Bay Shangri-La). Your management team can go and take a breath there to understand. Another issue, which isn't unique to InterContinental but applies to many hotels in Haitang Bay, is having too many interns. While it's normal to have interns, their proportion shouldn't be excessive. As I mentioned before, you're an InterContinental, not a Hilton or a Sheraton.
One more thing I hope the hotel considers is encouraging guests to give honest feedback based on their true feelings, rather than implicitly or explicitly guiding them to review the hotel's service in a certain way. It's 2026, and we're in a digital age; mindsets need to change. This is for the hotel management. Don't you know that nowadays, overly high scores are often met with skepticism? People tend to trust ratings between 4.6 and 4.8. Please stop using these inflated scores to evaluate your staff.
Finally, I hope the executive lounge's offerings can be further enriched. It should feel like a proper meal, not just an afterthought.
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Preço por noite a partir de:HK$ 1.575
Publicado em3 ago. 2026|Luxury Ocean View Junior Suite(King)
Guest UserIt felt like the hotel mainly relied on the butler to fix issues, and the concierge service was decent, but everything else was just so-so.
When checking in, the front desk staff gave off a vibe like they couldn't care less if we stayed or not. I immediately wanted to leave a bad review, but the butler appeared just in time, so I held back.
Later, after I reported a strange smell in the room, the butler proactively arranged a room change. Around 10 PM, we moved to the new room and requested an extra child bed rail. Here's the key point – the attendant was a middle-aged woman. Seeing her age, I even helped her lift the mattress to install the bed rail, but she had a sour face the entire time. When she left after installing it, she even knocked the 'do not disturb' sign off the doorknob and didn't pick it up; I had to pick it up myself. Even worse, before she left, she blurted out, ”If you want to change again, there are no more rooms, alright?” I was baffled. You're just a room attendant, do you decide whether there are rooms available? Such disruptive comments only make guests feel your impatience and complaints, doing nothing to solve the problem, but instead escalating tensions.
As it turned out, the new room had other problems, and we were tired and couldn't be bothered to move again, so we just went back to our original room. Because of the room change hassle, the next morning we realized we were missing two sets of dental kits, one adult and one child. We called to have them delivered, and here's another key point – first, there was a ring, which we thought was the doorbell, but when we opened the door, no one was there. Then it rang a second time, and we realized it was the in-room phone. We answered and were told the dental kits had been delivered and left outside the door. We opened the door again only to find them simply placed on the ground. We were in the room; couldn't you have rung the doorbell and handed them to us? Or if you prefer to leave them at the door, fine, but these are items meant for our mouths! Even if they have an outer package, couldn't you at least put them in a basket or something? What's the deal with just putting them on the ground?!
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Preço por noite a partir de:HK$ 1.071
Publicado em8 ago. 2026|2-bed Room With Garden View
WangyingI chose this hotel for a family trip. The craft workshops are excellent, both the free and paid ones, and the staff are very dedicated – kudos to them. The numerous pools are great for kids. There's a noodle place where the tomato and beef brisket noodles are delicious, with fresh hand-pulled noodles, though the noodle thickness could be improved; it's odd for a hotel of this caliber. The baking activity was also great, with ample ingredients. My first sandwich-making experience was good, the staff were very attentive, and it tasted nice. However, during the second session (cake making), I mentioned I was catching a flight and didn't need it packed, just cut to eat. To my surprise, they said there was no knife! How can a restaurant not have a knife? What did they use to cut the sandwiches yesterday? They insisted I pack it, so I ended up cutting it myself. I asked for a plate and fork, and it took ages for a response, even though they were right there on a nearby table, so I just grabbed them myself. I don't know what the staff were doing. Overall, it's a very good hotel, but this incident really put a damper on my mood.
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Preço por noite a partir de:HK$ 828
Publicado em27 jul. 2026|Three Bedrooms Courtyard Room
SHOldBro
This is my third stay at Banyan Tree this year, and I opted for the courtyard room this time. The courtyard accommodation is truly excellent, offering great privacy. Since we had a large group with many requests, I must once again commend the butler for their tireless assistance. They helped us confirm meal delivery times, departure times, and how to handle external deliveries. Honestly, there's nothing more to say – if I'm in Sanya, I'll definitely be coming back here!
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Preço por noite a partir de:HK$ 2.854
Publicado em29 jul. 2026|Family Studio
BaimaoxiaoxiPerhaps because I'd heard so many negative things about Hilton before, this stay at the Hilton Haikou far exceeded my expectations. So much so that we ended up buying the buffet dinner directly at the hotel and even went for drinks at the bar.
The check-in process was incredibly fast, and the lobby staff provided a seamless transition from the moment we stepped out of the car until we were escorted to the elevator, with three or four different employees involved. The service from the WeChat butler, housekeeping, restaurant, bar, and gym was all excellent. It really feels like this Hilton is very well-trained. The bedding was fantastic, comparable to what I've experienced at JW Marriott and Ritz-Carlton, especially the down pillows – I was so pleased I wanted to buy some for home after sleeping on them.
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Preço por noite a partir de:HK$ 533
Publicado em5 ago. 2026|180 Degree Grand Sea View Twin Bed Room
ZhubuxuwanA slow-paced island getaway, where I found an abundance of warmth at the Mangrove. Strolling through the lush, shaded lawn by the sea, listening to the ocean's whispers was incredibly therapeutic. The rooftop helipad offered a unique viewing experience, providing a magnificent and romantic panoramic view of the azure bay from above. Our butler, Ella, was incredibly attentive and thoughtful, responding instantly to any requests during our stay and thoughtfully arranging a professional photoshoot to capture the beautiful scenery of our trip. The hotel's overall environment is clean and elegant, with excellent recreational facilities, and comfortable, livable rooms. The professional photoshoot perfectly captured the unique beauty of the sunset over the lawn and the distant views from the helipad. This combination of heartwarming service and stunning scenery made the trip truly worthwhile.
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Preço por noite a partir de:HK$ 897
Publicado em8 ago. 2026|Resort Twin Room
ShuishuizaimaThis hotel really excels in many aspects: convenient transportation, direct beach access, a wide array of facilities, and delicious breakfast. While you might find individual hotels that beat it in one specific area, its overall score makes it a fantastic choice.
Our visit coincided with some bad weather, with rain every morning. However, the hotel offered plenty of activities. We enjoyed the gym, took some fun travel photos, and when the rain eased, we'd head to the pool. When the weather cleared up in the afternoon, we'd go for a swim in the sea. In fact, there were so many active options that I even lost a little weight during our stay! Dining at the nearby seafood market in the evenings was also very convenient.
The hotel's service was excellent as well. Rose, who I connected with on WeChat, was incredibly helpful throughout our stay, assisting me with various issues. This made for a very comfortable experience.
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Preço por noite a partir de:HK$ 831