the hotel keep the highest standards . nice ocean view with walkable to sea shore and excellent break first. helpful and professional receptions especially Hadeel and Golam . surely will stay again when arrive Yanbu SKA.
المنتجع بشكل عام جداً جميل و فوووق التقييم ان كان موقع او نظافة
الاطفال راح ينبسطو جداً و فيه اكثر من فعاليه لهم داخل المنتجع
بس شدني انه النادي النسائي ما يفتح الصباح وهذا شي غريب
انا احتاج اتمرن بداية يومي و محد كان معاه مفتاح للنادي الا الظهر جات موظفه و لقينا المكيف خربان اتمنى بس يزبطو هذا الشي
Good location, close to all the points of interest in the city of Yanbu. However, it is a little bit far away from industrial area. A very typical Ibis hotel, very convenient.
O quarto era menor do que o esperado. Se você for ao restaurante para tomar café da manhã cedo, você só poderá pedir comida, não buffet, o que não é algo com o qual você está acostumado. No dia seguinte, fomos às 7h30 e havia um buffet de café da manhã, que era bem farto. Você pode chamar um ônibus do hotel. Esperei 20 minutos antes de sair. A recepção me ligou várias vezes e continuou dizendo que estava a caminho. Foram menos de 500 metros no total. Se não fosse pelo chão arenoso com bagagem e pela dificuldade de caminhar, eles não teriam chamado o ônibus. No final, não consegui esperar e tive que andar metade do caminho com minha bagagem antes que o ônibus chegasse. Também havia pequenos animais estranhos na sala.
Estou tão feliz por escolher a Residence Nuvem 7. Sou um viajante solitário para AlUla e não conduzo.Antes Da minha viagem, EU note que muitos hotéis/B&Bs não oferecem refeições e não há restaurantes perto. Cloud & Residence TEM SEU próprio restaurante e, por isso, salva o problema de procurar comida.Todo o pessoal é Muito amigável e super útil.O Wifi funciona bem.Espero poder visitar de novo.
Unfortunately, there is no spa as advertised.
Unfortunately, there is no complimentary toiletries in the room for a 5-star hotel.
Unfortunately, there is no hot water in the bathroom.
Not all basic toiletries such as toothpaste, toothbrush, soap, etc., are provided for three people.
Unfortunately, the lighting is poor.
Unfortunately, the view is very poor for this high price.
Unfortunately, 1085 riyals is an excessively high price for these services.
The tent shared the public service as Banyan Tree, which is one of the main reason we chose it. The surrounding view at Ashar tent area is normal, but closer to the reception for check in and breakfast.
The service is good and staffs were friendly. Breakfast was fantastic with beautiful view, which was the best part of the whole stay.
The public pool is under maintenance now which only allow for photo shooting.
Overall it’s good, but if the the exterior space decoration with furniture could be upgraded a little bit more( we were not willing go outside during night ) will be helpful for the overall experience.
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44 avaliações
9,3/10
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£ 185
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8,9/10
Very Good
Jjesputri25I had high expectations for Habitas, especially considering the price point, but unfortunately the service did not live up to it.
First, communication was a recurring issue. Several staff members, particularly at the reception, were not fluent in English, which led to multiple instances of miscommunication and incorrect information. For a property that caters to international guests, it is essential to have front desk staff who can communicate clearly and confidently in English.
The experience at Tama Restaurant was even more disappointing. One of the male staff members was noticeably rude. We were presented with the bill even though we had not requested it, which felt dismissive and unwelcoming. Additionally, when my friend, who had just finished swimming, was told she could not sit because she was wet, no alternative solution was offered. No bathrobe, no towel, no assistance. She was effectively expected to stand while eating. When this was raised, there was no apology or sense of accountability.
For the price charged, the level of service falls significantly short. Compared to other luxury properties such as Banyan Tree, where the staff are consistently warm and attentive, the difference in hospitality is very noticeable.
Habitas has beautiful surroundings, but service is what defines a true luxury experience. Unfortunately, that standard was not met during our stay.
DDZeerI think I'll always remember this evening,
little silver capsule-like campervans,
landed in the rolling valleys of El Ola,
they were miniature, adorable, small yet perfectly formed!
In the huge tents near the campsite,
people played all sorts of games. As sunset approached,
the afterglow lingered in the sky,
we sat amidst the vast desert and the heavens,
and the time seemed to pass by in a way that didn't matter.
After it was completely dark,
the long-awaited Rock Movie time arrived.
Following the twinkling lights,
strangers gathered together to watch a movie projected onto the rocks,
everything was simply too beautiful…
And above, a sky full of stars accompanied me on my walk home.
GGuest UserThe location is good, close to Elephant Rock and also near Winter Park, which is a tour pick-up point. However, getting from the room to the reception, pool, restaurant, spa, and fitness center requires a bit of a walk. Golf carts are available but often take a while to arrive. The shower was broken but was promptly fixed. Breakfast was delicious.
Vvivian0229Service: Check-in was a bit slow; breakfast was quite poor, with few varieties and poor quality. The bread and cakes seemed to be unpacked.
Hygiene: The hygiene was OK, but one bath towel was missing.
Environment: Very close to the beach and not too far from the restaurant.
Facilities: The bedside lamp in the room was broken, but it was OK for one night
GGuest UserThe location and facilities are excellent. The only issue we faced was on the first night when the electricity went out at midnight for half an hour, then came back on, and two hours later, it went out again for five minutes. It was a difficult situation because we didn't know what was happening, and the front desk was far from our room, plus the phone was disconnected with the power outage. We received an apology message from the hotel manager along with a small cake. Other than that, honestly, the hotel is beyond amazing, and the breakfast is seven-star. The services are also worth experiencing, and we got a competitive price from the website, better than the hotel's direct price and other sites.
FfatalistAdvantages: Next to the old town, the building itself is part of history, and the candle lighting ceremony at night is very ritualistic.
A few shortcomings:
1. The shower in the bathroom on the first floor of the double bed suite where I stayed was broken. There was no hot water but only cold water. The maintenance worker checked for half an hour and said it could not be repaired. As a boutique hotel, it was not informed of this situation before check-in, which is really wrong.
2. The room has no air conditioning, and fans can only be used for ventilation and cooling at night, but the fan in the living room suddenly stopped at around 3 am, and the room temperature rose rapidly, seriously affecting sleep.
I hope the hotel can take guests seriously and not make such low-level mistakes.
GGlobetrotter22Am so glad I choose Cloud 7 Residence. I am a solo traveler to AlUla and I don't drive. Prior to my trip, i notice that quite a number of hotels/B&Bs do not offer meals and there are no restaurants nearby. Cloud & Residence has its own restaurant and therefore, it saves the trouble of looking for food. All staff there are very friendly and super helpful. Wifi works well. Hope I can visit again.
JJ alzahraniUnfortunately, there is no spa as advertised.
Unfortunately, there is no complimentary toiletries in the room for a 5-star hotel.
Unfortunately, there is no hot water in the bathroom.
Not all basic toiletries such as toothpaste, toothbrush, soap, etc., are provided for three people.
Unfortunately, the lighting is poor.
Unfortunately, the view is very poor for this high price.
Unfortunately, 1085 riyals is an excessively high price for these services.
YYongyuandeninghaiThe staff were very attentive to service. When they saw us carrying large pieces of luggage, they proactively came forward to help and patiently answered all our questions. Their friendly attitude made us feel very warm.
AAbdul Haseeb KayaniHotel room was big, nice and clean. It’s near to shops and restaurants. Only thing I didn’t like it they saw us struggling with the luggage but didn’t help
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