Overall, we enjoyed our stay at Hyatt Regency Kuantan, especially the ambience and hospitality. However, there are a few areas that require attention.
Cons / Areas for Improvement:
1. Water pressure was quite slow, especially for the shower. When turned to hot water, the pressure increased, but once switched to cold, it became extremely weak.
2. There was water maintenance work happening during our stay. Although the hotel assured that everything was under control, it did affect our comfort while on holiday.
3. We noticed a small clump of dust on the floor. While it was minor, as we were staying with a 2-year-old toddler, it raised concerns as children tend to put things into their mouth. Housekeeping may need to be more thorough.
4. There should be better control of wild monkeys, especially around the parking area. I was chased and nearly bitten, which was quite frightening and unsafe for guests.
Pros / What We Appreciate:
1. Excellent service recovery — I forgot to disable the “Do Not Disturb” sign but informed the front desk to clean the room. The housekeeping staff called first to ask for permission before entering, which shows professionalism and true 5-star service standards.
2. The hotel’s surroundings are beautiful, clean, and very calming — truly breathtaking.
3. The beach is very clean and conveniently located right next to the hotel.
4. Large swimming pools (two pools available), so it never felt crowded.
5. Staff were extremely friendly, polite, and always willing to help.
Conclusion:
Hyatt Regency Kuantan has great potential with its beautiful location, facilities, and outstanding staff. With improvements in water system management, housekeeping checks, and wildlife control, the overall guest experience would be even better.
Muito boas instalações, piscina até às 10h. acesso directo à praia. Boa vista direta para o leste, para ver o sol nascer.
No entanto, a vibração Da Noite muda muito.Alguma coisa estranha aconteceu.O bebé chorou muito alto e minha sobrinha até FOI parada Na Frente Da janela. Por isso, se você é sensível a essa coisa, você TEM que ter EM conta.
Mas ele VAI pensar EM repetir.
We stayed at Chateau Spa, Bukit Tinggi for 4 days and 3 nights to celebrate our wedding anniversary, and it was a truly pleasant and relaxing experience. The resort was peaceful and beautifully maintained, making it a perfect place to unwind and celebrate a special occasion.
The room was clean, and the toilet was well kept, which made the stay very comfortable. The staff service was truly tip-top—everyone was attentive, caring, and clearly prioritised our wellbeing and comfort throughout our stay. Their professionalism and warmth really stood out.
As for the food, breakfast and the buffet were fine, but the à la carte meals for lunch and dinner were definitely worth the money. The portion sizes matched the price well, and there was a good variety of Western and Malay cuisine. We tried the Western dishes, including salmon and steak, and they were delicious.
The spa prices were affordable, though booking in advance is recommended. We visited during the last few days of December, and the weather was cold and lovely, adding to the overall relaxing experience. We left feeling happy, refreshed, and well taken care of. Would definitely recommend this place for a peaceful getaway or a special celebration.
Estava no Swiss-Belhotel Kuantan e foi uma experiência tão relaxante.O Ambiente é tranquilo e perfeito para uma fuga curta da cidade.O hotel está localizado à beira da praia, por isso você TEM UMA bela vibração natural durante toda a sua estadia.
A sala estava limpa, espaçosa e confortável, e havia espaço suficiente para relaxar e desfrutar.As instalações do hotel são ótimas, incluindo piscina, sala de fitness, áreas amigáveis para crianças e opções de refeição, todas bem mantidas e confortáveis para casais e famílias.
A ênfase é certamente a vista 🌅 Você Pode atravessar o surgimento e o pôr do sol na praia, o que o torna extra especial.Acordar até a vista do mar e terminar o dia com momentos de pôr do sol dourado é perfeito.
The hotel is located right next to the beach, offering a relaxing resort atmosphere. It has been refurbished, so everything feels modern and comfortable.
The service from the staff is excellent, making the stay even more pleasant. There are also plenty of food options nearby, so you don’t have to travel far to find something to eat.
Free parking is available, and valet service is also offered starting from RM68 per day for cars and RM48 per day for motorcycles.
The swimming pool is clean and comfortable, though proper swimwear is required.
Overall, I am very satisfied with my stay and would recommend it for a relaxing beachside getaway.
Great location which just in fromt of East Coast Mall. The room is nice, comfortable and spacious to stay.
I stayed here during Ramadhan, so it’s easy to get food for Iftar at the shopping mall. The hotel also provide Sahur with variety of foods. However, the room can be improved especially in the toilet which got some black stains. Overall, I enjoyed my stay here and will repeat again.
I enjoyed my stay at Shahzan Hotel Kuantan, especially as a business traveller needing a quick rest. The hotel is centrally located in town, making it very convenient with easy access to food and nearby amenities.
The breakfast selection was basic but reasonable for the price. The air conditioning was super cold, and the shower water pressure was excellent—definitely a plus after a long day. Underground parking is free, though spaces are quite limited.
Overall, it was a comfortable stay, and I would consider staying here again in the future. 😊
Fast process for check in..
Clean rooms.
Requested room to be at the same level, as we had a brother with limited disability but not granted.
Requested rooms with nice view but we got 2 suites facing construction site.
Expected both rooms had bath tubs but only suites with 2 rooms had it.
Jacuzzi not functioning for hot tap. Husband whatsapp to the given no, but no reply. I called the room service by myself but was given info that need up to 4 hours to get heated. We waited with hopes, but not functioning. My husband called up, and said will send the management team but somehow did not turn up until checked out. So, NO POINT OF HAVING JACUZZI IF THE HOT TAP WATER IS NOT FUNCTIONING.
Many playgrounds. Even we had one at level 21, however, so dusty. The indoor playground only has 1 slides and foosball. No other attraction inside.
As for arcade, we paid to play Air hockey table for nothing!
Indoor swimming pool with heated water and outdoor playground were good.
The sauna was not up to par. Not heated regardless of how much water we poured on.
Not so many halal outlets for Muslim at the mall.
Conclusion: Will not repeat.
Good experience, room is big and clean. There is also a paid shuttle service to First World, which makes us convenient.
Hotel stuff (the young man) is great and very helpful.
However the other stuff (the young girl) is a bit hard to communicate, but can see she is trying her best to help.
There is also a gym room there.
The room is bigger than i expected. The service from the receptionist is so so so good, they explained very well about the room and share some suggestions to us for taking a good picture.
The meh thing is the cleanliness is not in top notch service. The toilet bowl is so so so dirty, there is yellow stain a lot! The bath tub also was not in good condition. There is some mold at toilet. Please please please improve this problem. Not to forget that there is spider web at some lamp. For outside of the hotel, there are a lot of goose poop at road. I know the hotel isn’t the new hotel but i hope you will improve the facilities.
For breakfast, i will give 2/5 because the food isn’t hot and the taste is kinda bland also doesn’t have a lot of options.
Please improve the cleanliness thing first ya
Muito bom
555 avaliações
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8.3/10
Very Good
LLost & LepakYes. The location is good, the room is clean and the service was good.
The mattress was shaky and the toilet was smelly. I changed my room for third time and the customer service was good. Not having any pleasant stay due to the mattress but nothing to complaint since they assisted me with third time of room arrangement.
My room facing to road and can heard the speeding sound during mid night. Overall it’s fine if you just prefer short vacation. Not waiting too long for the lift and this is something good.
GGuest UserStaff are extremely friendly, the place was a really relaxing and beautiful getaway. Although the beach was not sandy as it was filled with dead corals, snorkeling around the area was quite beautiful. The transport to the resort is also very convenient as they provide rides from the main village.
VVasanth Vignesh M RHad a wonderful stay at Swiss-Garden Hotel & Residences, Genting Highlands. The service was excellent, and the staff were friendly, professional, and always ready to help.
One of the highlights of my stay was the foot massage at the hotel, which was very relaxing after a long day. The food was also good, with a nice variety of options and great taste.
The breakfast area was quite crowded in the morning, but I visited during a long weekend, so that was understandable. Despite the crowd, the staff managed the situation well.
Overall, it was a very pleasant experience. Great service, comfortable facilities, good food, and a relaxing atmosphere. I would highly recommend this hotel to anyone visiting Genting Highlands and would happily stay here again. ⭐⭐⭐⭐⭐
AAnonymous User* Spacious room.
* Free and easy parking.
* Very close to attractions around Kea Farm such as the sheep sanctuary and Kea Farm market.
* I like that you can go straight to your room from the parking area without having to pass through the lobby every time (great for introverts 😆).
* My room on Level 12 was very cool and comfortable. No air-conditioning, but I didn’t even need to switch on the fan.
Customer Service
* Customer service was average and could be improved.
* In my experience, most of my requests were not fulfilled (e.g. extra pillows).
* However, late check-out until 1pm was approved.
* Drinking water was not replenished, but got coway which i love
* They do provide a WhatsApp contact, which makes them easy to reach without having to call.
Facilities
* WiFi was good.
* Didn’t get a chance to use the gym or playground.
* The pool is small and very basic. The water wasn’t cold, so it’s nice for a swim.
Bathroom
* Water pressure was excellent.
* Unfortunately, my bathroom had a urine smell.
* Housekeeping came three times after I reported it, but the smell was still there during my stay.
* To be fair, the hotel was very receptive to my complaint. Whether it has been fixed since then, I’m not sure.
Other Notes
* My requests and emails were generally not entertained.
* Despite what people say on *******, I did not experience anything **********. ( hotel, not an apartment )
* The hotel was quite busy with guests, so it never felt empty or creepy.
GGuest UserMy friend and I each got a king room. Overall, the service and the hotel's garden design were excellent. The price is quite a good value for a villa-style resort of this caliber. There are gardeners maintaining the flowers and plants every day, creating a beautiful 'step-by-step changing scenery' effect. The only minor downside is that some facilities are a bit old, but any issues we raised were immediately resolved. The front desk staff had a slight accent, but for anyone who understands English, communication was perfectly fine.
There's a private beach area upfront where you can relax and watch the sea, which was a really nice touch. There are also cute little cats in the courtyard that will interact and play with you.
GGuest UserThe drop off and pick up place was at the side door instead of main lobby which made the GRAB pick up confusing.
Room is spacious and relatively clean. But, toilet can be cleaned more thoroughly as there seem to be a faint smell coming from it. And no hooks in the toilet to hang ur clothes. Water from the shower also seeped into the room.
Location is quiet, away from the main Genting area. Can either
- walk up the link way (about 20 min),
- walk down to the chin swee temple cable car stop and take a cable car up (RM10 per pax) or
- call a GRAB for RM30.
Good thing is that there are a couple of eateries and mini marts.
GGuest UserThis is our first stay in ion delemen for 4D3N. The unit is very spacious and clean however we faced some difficulties as below.
1. Broken bedframe: One of the room bed is broken and we have reported to the reception immediately however no action was taken nor any updates was received. There are difficulties every time when we sleep on it as it is unstable.
2. Wifi connection: Throughout our stay, we unable to connect to hotel WiFi and no action was taken to rectify it.
3. Noisy door: There's a very annoying sound every time when we open or close the room door.
GGuest UserThe check-in process was smooth, and the staff were friendly, helpful, and proactive.
these were only minor inconveniences - the location being slightly difficult to access and the room a bit hard to find, everything else went well.
The room also offers a nice view—.The room was clean and well-organized, reflecting good housekeeping standards and attention to detail.
KKhairi AsyrafI recently stayed at AC Hotel by Marriott Kuantan and had a very pleasant experience. Jeff at the reception was very polite, friendly, and helpful throughout our stay. We were also pleasantly surprised to receive an anniversary cake in our room after I had placed a special remark during booking — a very thoughtful gesture by the hotel.
Overall, we were very happy with the stay. The swimming pool using salt water was definitely a plus point and made the experience even better. The breakfast was good and the food tasted great as well. Highly appreciated the hospitality and service provided by the Marriott team. Never disappointed of choosing Marriott!
GGuest UserBased on my experience, a bit too far to reach 5 star accomodation
Good: location, service staff very polite, jungle environment make us feel cool everyday
Bad: private pool cleanliness of the pool can be considered worth based on my experience. unacceptable for human to use it. Too dirty and unefficient filteration system
Food very limited and tasteless
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