The location is great. The parking lot is just opposite the hotel. The room is a 2-minute walk from the beach. The beach is wide and there are few tourists. I saw the most beautiful sunrise. The large balcony is surrounded by green plants and is very suitable for sunbathing. It is quieter than other hotels at night. The double shower can take a shower at the same time. The hotel thoughtfully prepared three large bottles of drinking purified water and a woven bag for going out... I like Tulum starting from the hotel.
A localização é realmente excelente. Fica a um minuto a pé do ponto de ônibus ADO e a três minutos do Walmart. A cozinha é totalmente equipada, então pude comprar mantimentos e cozinhar, o que me economizou bastante dinheiro. Eu estava preocupado com a pressão da água depois de ler muitas avaliações, mas não era tão ruim. Eles limpam e lavam a louça diariamente, então acho que este é o lugar perfeito para estadias de longa duração. Com certeza voltaria.
Hotel próximo a Zona Hotelera,Benito Juarez50% dos visitantes escolhem essa área
KKaren Elizabeth Biow2025.08.21
This will be the fourth time I have stayed at this hotel and I will say that it's getting old. The resort has five pools that were all hot. The surrounding beach in the area is 20 ft deep and seaweed and you can't enter the water. Also if you can imagine the hotel makes you check out at 10:00 a.m. which screwed up my sleeping pattern for the day of checkout. What hotel makes you check out at 10:00 a.m.? By the way check in time isn't until 4:00. So if you're staying for one day you only get 18 hours of hotel. Some of the rooms are redone and some of the rooms have got the original flooring from when I stay there the first time around 25 years ago. My room had the original flooring. The first room that reception gave me was on the first floor at the absolute end of the resort. The room was run down and the floor looked like it was buckling a little . The second room reception gave me had a foul odor. Food and drinks at this hotel are extremely expensive. I want to say that a margarita is around 13 to 17 US dollars give me a break. Do not order an a la carte breakfast there because they pick it off the buffet and it's going to be cold. I want to say breakfast is 550 pesos a person. Breakfast was fine but nothing special. They don't offer cappuccino or lattes as a courtesy for breakfast. By the way it takes reception around 15 minutes per customer to check you in. I have stayed at this resort a total of four times and I would not go back. The beach is infested with seaweed farther than the eye can see there's no place swimmable by this resort. I would say it was quite disappointing. By the way they have a little market in the resort and a $6 bottle of champagne in Los Angeles cost $53 in their ghastly overpriced market. Very bad value for money. My third room was acceptable. I do have to say I think the rooms are big and the gentleman that checked me on did give me an upgrade to a balcony on the lagoon side so that was something. I paid a round $140 USD a night with tax and really it was a 85 US dollar hotel at best. It doesn't meet Westin standards. There was also an area with a little chip paint in my room but I'm probably being somewhat nitpicky. The light in the room is also not very bright and made it somewhat hard to read.
Hotel próximo a Zona Hotelera,Cancún50% dos visitantes escolhem essa área
KKirill D.2023.12.25
Interfone
Muitas camas de praia e guarda-sóis, extremamente limpos, não designados para que pessoas de outras propriedades venham e usem, os garçons oferecem constantemente comida/bebida NÃO grátis 100 pesos para corona, comida mais do que em casa no Canadá cerca de 300 pesos para asas ou hambúrguer ou tiras de frango . Peixe acabado de cozer 750Pesos/kg, 3 tacos-300pesos.
Buffet minúsculo, se você acha que terá fileiras e mais fileiras de comida, pense novamente, pode ter um buffet de 20 pés de comprimento, EXATAMENTE a mesma comida por 10 dias (brutal). Uma pessoa trabalhando na estação de omelete com espera mínima de 12 minutos. você assina um recibo de 1100Pesos, não conseguia entender o porquê, então depois do 4º dia estávamos recebendo serviço ZERO, sim, nem oferecia uma xícara de chá / café, acabei descobrindo, eles esperam uma gorjeta de 10% sobre os 1020Pesos (custo do café da manhã para 2 pessoas), então 100 pesos cada vez que você come (NÃO estou brincando), então nossas gorjetas de 20 a 50 pesos foram suficientes!
Para jantares, SEMPRE saímos dos resorts quando estamos em Cancún, porque há tantas opções ótimas, este hotel não fica a poucos passos de restaurantes como Harry's, Mono, Ilios, mas a estação rodoviária fica do lado de fora (12 pesos em cada sentido)
Quarto de frente para a Lagoa, que é a estrada principal, pode ouvir TODOS os carros, pessoas conversando, tão barulhento dia e noite, além disso, nosso quarto ficava ao lado do quarto do zelador, então entrava e saía batendo a porta e falando no rádio das 6h às 18h (BRUTAL!) chuveiro é grande, pia flutuante, colchões duros como pedra, mas lençóis são super brancos, AC funcionou bem, 2 piscinas, restaurante e bar da piscina vazios. Muitas camas disponíveis, Check in/out super rápido e pessoas da recepção são extremamente prestativas!
Então tem posto de gasolina do outro lado da rua a cerveja custa 25 pesos, tem supermercado a 7 minutos a pé a cerveja custa 15 pesos e tem frutas frescas, bebidas, jarras de água
Basicamente, se você está procurando uma experiência mexicana com tudo incluído, comida / bebida barata, NÃO é isso! Se você procura um refúgio tranquilo com preços mais altos, mas ainda está no México, este é o lugar para você! Se você procura a mesma areia e tudo incluído, definitivamente precisa procurar outro lugar, a menos que não se importe em fazer compras em suas férias.
Eu voltaria a este local - duvido, simplesmente não faz sentido para mim no sentido da experiência no México! Definitivamente, não estou com vontade de gastar mais $ do que em casa
Com ótima localização em Playa del Carmen (na área de Luis Donaldo Colosio), Hotel Macondo Quinta Avenida by Ruha está a 10 minutos de caminhada de Quinta Avenida e de Praia principal de Playa del Carmen. Este hotel fica a 0,5 km de Praia Mamitas e a 10,7 km de Parque Temático Xplor.
Relaxe em uma das 2 piscinas externas ou aproveite outras instalações recreativas, que incluem uma academia aberta 24 horas. Este hotel oferece Wi-Fi de cortesia, assistência com excursões/ingressos e área para piquenique.
Hotel Macondo Quinta Avenida by Ruha conta com um mercado onde os hóspedes pode saborear uma refeição.
A recepção fica aberta em horário limitado.
Sinta-se em casa em um de nossos 35 quartos com ar-condicionado, frigobares e smart TVs. A propriedade oferece Wi-Fi de cortesia para navegar na web e canais digitais para a sua diversão. Os banheiros apresentam chuveiros. As comodidades incluem escrivaninhas e o serviço de arrumação nos quartos é fornecido mediante solicitação.
Hotel próximo a Downtown Cancun,Cancún30% dos visitantes escolhem essa área
MMelInChina2023.07.10
O hotel está em uma boa área, perto de vários restaurantes, informações turísticas e mercados com comida de rua. A área parecia muito segura para caminhar sozinha à noite.
A piscina do hotel foi incrível! Muitos lugares sentados e grandes o suficiente para que nunca parecesse lotado.
O quarto estava limpo e espaçoso.
A equipe foi muito simpática e hospitaleira.
O café da manhã era delicioso, com uma quantidade razoável de variedade e mudava diariamente. Então você pode tentar coisas diferentes nos dias.
Hotel próximo a Isla Mujeles,Isla Mujeres50% dos visitantes escolhem essa área
KKaren Elizabeth Biow2025.08.24
This hotel is perfectly okay it's in a good location in the swimming pool is cold because it's surrounded by six floors of the hotel. The rest of places I've been the swimming pools have been hot. Don't lose the hotel key cuz they'll charge you 100 pesos. They can't recommend good restaurants but the staff is okay. The room has a good air conditioner in it has a refrigerator. I would stay here again. It's not perfect but it's okay and then a good location. One bad thing is you're not supposed to flush the toilet paper in the toilet I don't like that that's gross. Whenever I did the number two I did flush the toilet paper cuz that's just gnarly gross. One more problem internet was terrible. On the TV and on my phone it was okay in my computer for some reason. TV was a bit hard work. Bring your computer because internet on my phone didn't not work very well at all and was incredibly slow.
Muito bom
106 avaliações
8,6/10
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TWD 2.038
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8.3/10
Very Good
VVerified MemberThe strength of this hotel is the great built-in spa within the hotel property!
Stay here if you want to enjoy a beautiful spa experience only steps away from your hotel room.
Don’t stay here is you expect to be close to downtown. It’s at least a twenty minute walk to downtown, including if you just need a quick drink from a convenience store, and having to take a taxi each time quickly adds up! Don’t even think about walking to and from the hotel after sunset as the mosquitoes will eat you very quickly (you won’t even make it half way). Hence, I sort of wished I picked any hotel closer to downtown as I believe their premium is worth it just on this fact alone.
Don’t stay here if you want variety with the included breakfast. The complimentary breakfast will have you searching for the rooftop entrance across the street, climb the stairs to be presented three preset breakfast options; omelette or scrambled eggs with either cheese or ham or pancakes. Granted, a bit of fruits and yogurt is included along with the eggs, but it’s pretty basic. Though I’m not complaining when you get to have freshly prepared breakfast on the rooftop overlooking the Holbox white beach! Just don’t expect much nor to have a variety of options. But it will get the job done! Breakfast was 8:30-10:30am and we hung around past that to enjoy coffee on the rooftop WIFI.
Don’t stay here if you are expecting a good pool experience. The two small pools on the property aren’t running all the time so it doesn’t look appealing to get into.
Don’t stay here if you are expecting a view from your hotel room. You won’t see any bit of the ocean - just the hotels in front and behind this hotel.
We upgraded from the Double Room to the King suite and really glad we did because we got a nice balcony and comfortable bed with plenty of different pillow options. We also looked into upgrading to the King suite with bathtub option but glad we didn’t opt for it as the bathtub didn’t look appealing and just took up all the living room space. We wish the rooms were a bit more spacious, with perhaps some living room furniture, otherwise you just get a basic bed with nightstands, TV with basic cable and basic bathroom. The water pressure was good and quickly warmed up. The room AC was great and didn’t need to be run long. The issue mainly was the poor insulating as we heard out downstairs neighbours and likely would have heard whoever was across from us if there was anyone. There was no safe or iron in the room unfortunately.
If beach clubs are your thing, there are three decent options very close by. We checked out “HAU” beach club directly across from this hotel. This beach club didn’t have a minimum, had a generous happy hour (4-7pm), but unfortunately we got diarrhea after their mojitos. Although they were delicious mojitos so it’s hard to regret it.
I primarily booked this place to get a great spa experience and they exceeded my expectations. Thus, based on this experience, this hotel deserves nothing less than five stars.
I also can’t forget to mention the hotel staff were incredibly helpful during our stay. Shoutout to all the concierges and especially including Mateo, Almira and Marianna in the reservations department!
GGuest UserWe absolutely loved this hotel. It is now our go to Cancun hotel every time we visit. From the moment we arrived we were given the warmest welcome. The location was perfect for us, just two minutes from the water. The beds are unbelievably comfortable and we loved having fresh water, towels and daily cleaning, plus fresh beach towels every day. It is so worth the money. Alejandro who welcomed us in the lobby was an absolute sweetheart, as were all of the staff. Truly a wonderful stay.
GGuest UserMy wife and I had an unforgettable and wonderful experience at NYX Hotel. The hotel's warm and hospitable experience made me extremely excited. Every delicious meal leaves me at a loss as to what to choose. The restaurant works very late every day, allowing guests to have a meal at any time. It is particularly worth mentioning that the front desk staff, Aejandro and Olivcr, helped me with everything. You know, I don't speak English, let alone Spanish. When there was a problem with the one-day tour I booked with the travel agency, Aejandro made many calls for me and helped me solve the problem. I want to thank these two handsome Mexican lads! Next time I come, I will still choose NYX!
HHajiyev ToghrulWhen i booked this hotel, just look photos and price. I think like this expensive hotel must be excellent. But...
1. This is like 3 stars hotel.
2. Personals very bad. If you didn't pay them, nobody served for you. Just one time they can give you juice or something. Second time you need wait 20 minutes
3. I booked room for 2 people. But inside everything for one. Need ask many time for bring one more soap, or shampoo. And surely need pay....
4. No any amenities. Just pool and restaurants.
5. Normally if you pay this money in Dubai or Turkey, you can see whats the 5 stars. He you can't see any stars.
6. I think have just one reason for like this high price. It's a erotic show. Name is erotic. Nothing more. Just name:):):):)
So, if you have money, and want to rest. Didn't go this hotel. I booked it for 5 days. But stay there just 1 night.
GGuest UserStandout was the unique rooms which are extremely private, spacious and beautifully designed along the lagoon. Personally I didn’t quite understand the ‘Butler’ concept and found some of the comms style a bit frustrating.
The other standout was the ‘Day of the dead’ celebrations. The property was decorated beautifully and very well organised. The opportunity to also participate was great as we felt emerged in the festivities. It would have been nice if the dinner package also included the face painting.
More broadly the property is set within mayakoba so you can explore the grounds including the other hotels and it was fun to explore on the bikes.
The only other thing to be aware off is also this is the more premium / exclusive hotel in mayakoba it’s still geared towards families or at least there where quite a few kids around. Finally don’t have high expectations of the beach it’s tiny and there isn’t much space.
If you want high end luxury visit Maroma.
MM495523****This might just be the best hotel I've ever stayed at! The rooms are spacious and comfortable, and they're cleaned daily, so it's always spotless. It's an all-inclusive resort, meaning all food and drinks are covered – and they're all high-quality too. I highly recommend the beachfront restaurant; just remember to make a reservation for the evening. The atmosphere is incredible, and watching the sunset with the sea breeze is pure bliss. The hotel has its own private beach with soft, fine sand, right outside your door. There's also a swimming pool and hot springs. It's connected to other hotels as well, so you can share some of their restaurants and pool facilities. Plus, there's a free show in the auditorium every night at 8:30 PM. All in all, it's incredible value for money. Highly recommended!
GGuest UserWe have been staying at this hotel for many years as a family and we absolutely love it. Super clean and spacious rooms, friendly staff, and great location. The hotel is located within a little bay next to Punta Nizuc that shields the shore from strong ocean currents, so the ocean is calmer. The hotel has access to the lagoon AND the ocean, so you have view to the water on either side of the hotel. The beach was clean and there is a little reef where you can see tropical fish. Super chill and friendly vibe <3
LLihuiI stayed here for 3 nights in June. The sea was full of weeds, probably because of the rainy season, so I couldn't go in, but there weren't too many people and I was able to relax by the pool. It's also close to Quinta Avenida, so you can enjoy a stroll around the town in between your hotel life. There are buffets, 3 dinner restaurants, a cafe and a pool bar, and activities such as morning yoga and shows, so I had a lot to enjoy. I booked an ocean view room, but I could barely see the sea, so if you want to see the sea from your room, it might be better to book a seafront room.
IIndhujaA great experience at Rancho Encantado which is located right on the lagoon! All the people in the property are so kind and understanding, and at this time we needed this flying in from DR! The food at the restaurant is also so good and worth it! The greenery in the property and the calm and quiet is something we always love and appreciate, and the location is only adding on to the charm of the place.
GGuest UserThe service was excellent; the hotel was very accommodating and the reception was warm and welcoming, meeting all my expectations. The hotel's pool and beach were quite good, and not too crowded. It's a good value-for-money option among the high-end hotels in Cancun.
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