I like to host this hotel, everyone is very friendly, the service is very good, the food is very rich and varied, the rooms are very comfortable and clean, in general everything is very good
The facilities seem a bit small for the number of guests that we were. The pool is very small. The food isn't that bad, it's just that they take down the buffet very quickly. I really liked the location, it is near a small square where they sell very good food.
They should maintain the pool stairs, they should have an all-inclusive plan and they should let you know from the time you check in that they charge to use the cabanas on the beach, we sat down and they surprised us by saying that you had to pay, as already We were installed, we paid, but they should notify us at check-in.
The hotel is great , facilities, hostels, but as we don't have beach every day we move on your truck to the Palaya Club, it's great are 10m in truck and you are on the beach with all the services of the Hotel.....for not... there was our problem The beach club shoppers did not listen to us, for 4 times my husband had to stop and go to the bar and come loading food and drink, we called them up to more than 6 times , they said if yes and never arrived anyone to take our order.
The great room and its service at Valet Parking in return said the best I've seen, efficient, friendly,
Finally there was everything in this hotel buried and bad, but obvious attention on the beach is a basic in holidays and was not at the height
Very satisfied, an old hotel worthy of recognition! Alpurco’s tourist attractions in the 1960s were already unfamiliar to foreigners. After booking a hotel, I felt even more uneasy after reading online reviews. I insisted on visiting based on my impressions from more than 50 years ago. I was really worried that I had chosen the wrong place and hotel! We have been here for thirteen days and have not seen a single Chinese! The hotel stated that it was opened in 1984, which is indeed long enough. The front desk of the hotel arranged a room on the 25th floor. Standing on the balcony, I suddenly felt that I came to the right place and chose the right hotel! Excellent location, beautiful appearance, and thoughtful design reflect the luxury of more than 40 years ago! Although the decoration level is decades ago, the space is spacious, the cabinets are large enough, hot water is available all day, the lights are bright, the electricity is sufficient, the air conditioner is easy to use, and the Internet is smooth. Although it is not luxurious, it is very practical. What's even more amazing is that the service attitude is very good. From the front desk to the dining room, from the floor to the swimming pool, the employees are very kind and enthusiastic. Although they don't understand Chinese, they all try their best to help us solve the problem and come back every day Cleaning up the clean and bright room, I feel sincerely satisfied! So we want to give HS Hotel a big thumbs up! What a solid old but very nice hotel!
One thing to mention: the balcony door of 2511 needs to be repaired.
Con la reciente remodelación está muy bien, lo único malo es un se cobra el estacionamiento como adicional y no es dentro del hotel, es en unas instalaciones adicionales que aún está en remodelación
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8.0/10
Very Good
LLegalEagleAlthough Acapulco isn't known for having a variety of all-inclusive resorts, the Ritz is one of the resorts that offers this option. The single room is of decent size, and feels cozy, but it does reflect the budget price paid in comparison to the other rooms available. Getting to this hotel does take a bit of a drive, but it's still close enough to the beach to enjoy.
The service was pretty good, with most staff helping if I had questions or any other concerns. The all inclusive food could benefit from more variety, especially if you stay for many days. One area of concern was the quality of their seafood, as the shrimp did have a funky odor during dinner.
All in all, this is a good all-inclusive resort, as long as you get a decent price for your package.
GGuest UserThe location is regular, as Taxco is a small town whose centre is easily accessible on foot. The breakfast is regular as well, nothing special, though, if it was not included in the tariff, I would prefer to have a breakfast at a restaurant around Zocalo. Of the negative impressions -- the room was quite poor: although big enough (two floors), the furniture was old and not functioning (no gas in the kitchen; a radio from the 1950s was there but it did not work). The inner yard is rather a contra, since it was full of families with kids near the hotel's waterpool listening loud local music all day round. The audibility was poor -- one can easily hear what is happening in a room next to it.
RRosi22The calm beach is the only positive aspect.
Rooms are refurbished but poor workmanship.
Check in was not very pleasant with tons of people fighting to get their rooms like tour groups.
Food very mediocre and nearly everything buffet style.
It is all inclusive but food quality very average and not very appealing.
GGuest UserWe stayed at La Casa Que Canta for our honeymoon. The hotel and accommodations couldn't have been better. Very romantic place. Tranquil with breath-taking views from everywhere - our room, the pool, the restaurant. The friendly staff provided fantastic service. Best of the best!
TTravelling roverThe hotel is convenient to shopping and restaurants. There are 2 pools but they are in different parts of the hotel. Room was larger than most in Mexico and had a small kitchen. All in it was a good place for the price.
GGuest UserIt is a very well located place with an enviable view. The hotel is a little old and expensive in high season but in general it has good beds and air conditioning.
GGuest UserÄußerlich ein wenig vernachlässigt, aber innerhalb des Hotelraums alles akzeptabel. Was fehlte war ein Kühlschrank auf dem Zimmer. Ich musste mein Insulin unten an der Rezeption zum Kühlen abgeben. Aber dort war man sehr freundlich., Am Donnerstag gab es beim Frühstück Buffet. Das fiel aber sehr, sehr bescheiden aus und war das Geld nicht wert. An den anderen Tagen war das Frühstück ok. Der Zimmersafe war ohne Schloß und total verrostet. Aber wer keinen braucht, für den ist das kein Problem.
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