Hotéis Pet Friendly em Puebla State, Mexico

Das Personal war sehr nett und hilfsbereit. Das Zimmer war sauber und die Handtücher wurden gewechselt. Das Bett war gemütlich. Der Wasserstrahl der Dusche war in Ordnung und es floss wie es sein sollte auch warmes Wasser. Zum Zentrum musste man ca. 1,5 km gehen was ich selber in Ordnung finde. Das Preis-Leistungs-Verhältnis war in Ordnung. Frühstück wurde leider nicht angeboten. Ich hatte ein Zimmer im Erdgeschoss. Das Zimmer war sehr hellhörig und von draußen hörte man jeden Schritt und Tritt. Das Fenster lag zum Flur hin weswegen man kein Tageslicht hatte und die Luft war muffig. Es gab im Bad keinen Abzug. Eine Klimaanlage bzw. Ventilator wäre nicht schlecht gewesen.

The location is excellent to meet Zacatlan, all very close.

Reserve with animals, mentions communicating with the hotel for the cost, I communicated mentioned cost of 480 per animal stay and arrived charge of 350 per night, did not respect the information provided by phone, The lady who attended was night Thursday and mentioned that policies are different in the application than in the hotel and that it was the only way they accepted the pet, in a good restaurant service by the specific staff of Mr Marcelino who is the turn of the afternoon , he gave guidance and accessed you treat, sad that the portions are very small for the cost, and have very good season , The pet could only walk in the room and green area being a petfriendly hotel did not allow it in all its facilities, gym only has walking handle and static bike, very good place for accommodation**** but definitely needs to improve your policies , The treatment of your reception staff and the completion of the petfriendly .

The window was completely sealed, couldn't be opened, just entered, the room smelled, dizzy, the air conditioner opened the door for a long time, only a little better. The elevator is very old and slow. The toilet has no shower curtain, after the shower, the whole floor is full of water, and it can't flow away.

The hotel is in a great location near many places. The staff are very friendly. The only exception is the service at breakfast was not very good and the other reviews that said there was unlimited free hot chocolate and beverages is not true. The hotel has no onsite laundry which is disappointing and we had to change rooms because on the weekends there is a night club that is so loud that it can disturb your sleep all night long.

The Room 2211 was clean, good smell, and quiet. I booked without breakfast. My family rest well. the view to the city side is nice.

On the first night of check-in, I found hair and shoe prints on the sheets. The front desk phone was called for an hour and no one answered. I went downstairs to the front desk to ask for a change of sheets. It was another hour and no one came. I went downstairs again to urge, and then someone changed the sheets.

Todo muy bien con la habitación, ojo que al ser en interior sólo hay una ventana por la cuál llega un poco de luz de sol; si es un problema para ti mejor reserva una de exterior. Para mí no lo fue ya que estuve fuera todo el día, cuando regresaba ya había oscurecido. La localización es excelente, a sólo unos pasos de centro de convenciones,. Sólo tengo un par de observaciones: - Con el servicio de camarista: el primer día dejé el corbatín de ”no molestar” para que no pasaran a limpiar mientras iba a desayunar, ya que iba a regresar para arreglarme para luego salir; entonce dejé el corbatín para que ya pudieran entrar; el detalle es que no volvieron a dejarlo en la habitación; y el segundo día que cambiaron las toallas no me dejaron una para secarme las manos, sólo dejaron toallas de baño - El desayuno del sábado tomó mucho tiempo para que me atendieran, no sé si era por el hecho de que era desayuno pagado del hotel o porque tenían 2 reuniones y poca gente, pero sí fue algo molesto

Overall, it's okay, the breakfast is very rich and the service is good. It is troublesome to ask for a few bottles of water at the front desk, and it is charged. I said can I sleep tomorrow in advance? Considered for a long time. . . Just gave

Everything was perfect, but I was always asking them to put extra bottles of water in the room (( they didn’t)) and once I called reception to ask for water he say (( we are running out of drinking water, you have to buy in the shop near 24/7)) what is wrong with you guys??? No water??? Are you serious??