The hotel is in a great location between Auschwitz and Energylandia. It is a really nice hotel. Unfortunately, they are not so good at keeping it clean. In the 5 days we were there, they didn't even manage to refill the toilet paper in the room. We had to do it ourselves.
There is a restaurant below the hotel and our room was right above it. Loud music played in the garden until 11 p.m. You would have thought the music was in our room, it was so loud. Otherwise, the room was really big. The fridge in the room was also very loud, so you couldn't sleep. We turned it off.
The breakfast buffet was OK. I've seen better ones, but also much worse ones.
You can see that the hotel is a bit old. But overall, it was good for the price.
Check-in was nice and easy. The hotel is located in a convenient location, but outside the Old Town so you save a little on price. I was able to get a bucket of ice each day. My only complaint was the mini-fridge. It was the size of a small microwave and crammed with over-priced items with no room left for a beer.
The hotel is situated next to a large, beautiful park and is just two tram stops from Krakow. A bus stop is conveniently located a mere two-minute walk from the entrance, making transportation very easy. There are several other hotels in the vicinity, and a small supermarket is also nearby. I particularly enjoyed the room's interior color scheme, and the bathroom was impeccably clean.
It was a perfect hotel to relax after our trip to Paris. We enjoyed comfortable bed and swimming pool with jacuzzi in it. Breakfast was also high quality. I can recommend this place
Hotel is a little out the way of the main square, but a short taxi ride away. Lidl supermarket round the corner, hotel itself was in super clean condition, WiFi included, stsff very polite, I'd definitely stay here again for sure!
It was a very nice hostel.
The showers are shared, but there are 4 separate showers, so I'm glad I didn't care too much about other people. It was a beautiful room where you can see that you are cleaning every day. I liked the pictures and pictures everywhere.
The bed was giggling, but I think other hostels in the same price range are the same.
One thing I was worried about was that each bed had no place to charge. If you're lucky, you can use the bed next to the outlet, but I had to get off the bunk bed every time and go to charge.
Other than that, I think it was good.
Thank you.
Thank you for such a lovely and comfy stay with the outstanding service from the receptionists to the maids, the chefs, the staff, and the mechanic. All my needs and wants fully served perfectly. See you my second home in Krakow❤️❤️❤️
The location is decent; being in the city center makes it very convenient for getting anywhere. However, the facilities are a bit dated. We were given a corner room which felt quite cramped, with two single beds arranged in an L-shape. The room also felt a bit damp and dark.
Very advantageous central location, cosy rooms and welcoming service. The only annoying item is extremely small choice of channels on the TV, neither local nor international.
Breakfast is OK, though not the best in the city by far.
I had a comfortable stay at this hotel. The check in and check out were smooth, the hotel is located in a great location in the jewish district of Krakow. The room was a bit not to my expectations because I didn’t have the city views as mentioned and it didn’t make sense to pay extra for the balcony. I think at least a chair and a table on a balcony would improve the experience.
Amazing
138 avaliações
9.5/10
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9.3/10
Great
JJHHussainLovely stay and a well-located hotel. Only a 10 minute walk from the airport and a 20 minute drive into the city. Absolutely huge television in my room so I was able to thoroughly relax before my next flight
GGine GuyThank you for such a lovely and comfy stay with the outstanding service from the receptionists to the maids, the chefs, the staff, and the mechanic. All my needs and wants fully served perfectly. See you my second home in Krakow❤️❤️❤️
GGuest UserExcellent location, comfortable hotel, beautiful room
Unfortunately, room 105 is not quiet because the air conditioner is too noisy and to complete the noise of the tram rails located in a short distance continued to feel, Until midnight, and then it took over around six, and even though you weren't very much in the room during the day, the evening and early morning it became intolerable, sometimes it was also trembling the room.
Excellent breakfast with little sweet for us Italians
By changing the room I would advise him lively
SsallyThe positives. The hotel was modern, well positioned from the central square, and the rooms were spotless. The breakfast was good quality with a diverse choice.
The negatives. A member of the cleaning staff walked into my room early morning without knocking. I believe she didn't realise the room was occupied. I was in my underwear in my bed exposed. It caused much embarrassment to me and her. I made a complaint. However, it was brushed aside, and there was no apology. From the staff member at reception. I ordered in food, and when it was delivered by the outside restaurant, it was left to sit at the hotel reception. When I eventually received a call from the desk via my moibile, the meal was cold and ruined. The receptionist claimed she had called my room telephone - she hadn't. Another incident with the cleaning staff, they threw my water bottle away when they cleaned the room. I asked where it was, and they went rifling through the black bags. I was totally shocked that they thought they could put my possession in the garbage.
The staff can be abrupt, Each job sector is very dislocated from the other, so it feels quite cold in the atmosphere of the hotel. If they could address the harmony of the staff, then the place would feel more welcoming.
SSiraThe Mercure Krakow Stare Miasto instantly impressed me with its beautiful, modern, playful lobby design — highlighted by a replica of Queen Barbara’s dress (wife of King Zygmunt August), complete with a plaque sharing her story. Service was another highlight: the check-in staff were warm and welcoming (one even greeted me in Thai), and homemade snacks were offered at both check-in and check-out. The location is superb, directly opposite Galeria Krakowska, a massive mall with everything from luxury brands to groceries, restaurants, and a food court. It’s also just a short walk from the Market Square, main shopping streets, and the Czartoryski Museum, home to Leonardo da Vinci’s Lady with an Ermine. Wawel Castle and the Kazimierz district are a bit farther, but still manageable on foot with comfortable shoes. My room was clean and comfortable, though a little plain, and the bathroom on the small side. Breakfast was the one weak spot — the food selection was modest, and at peak times the dining room felt cramped, sometimes leaving only counter seating (I recommend going later once the rush has passed). Still, these are minor quibbles. With its inviting lobby, warm and attentive service, and unbeatable location, this hotel is an easy one to recommend.
NNam.KIt seems to be a hotel that renovated an old but charming building. The courtyard was filled with indoor plants, and the staff were very friendly. When I returned to the hotel the next day, the door was closed, but when I rang the intercom, they came out to open the door. Coffee, water, and carbonated water are provided free of charge in the room. The shampoo and body soap in the bathroom are the same, and there is no treatment. It was a little disappointing that there was a lot of dust on the floor, but even with that negative point in mind, it was a very satisfying hotel.
GGuest UserFantastic hotel! Staff was super friendly and helpful. The location is great on one of the main tram lines and close to the bus and train stations. Room and bathroom were the perfect size and the bed was big and comfortable. Really enjoyed the fresh water dispenser in the hall for refilling water bottles and having cups of tea after coming in from the cold. Room and lobby were very clean and the bar/food counter in the lobby was great!
AAndrea MalatestiExcellent new hotel. The location is convenient because it is very close to the center and in front of the bus and tram stop. The structure is new and very efficient. Rooms are a bit small but there is everything you need. The only negative note is that the curtains do not close perfectly so if you get a room with a street view in the morning the light comes in (I was there in May and at 7 I was woken up by the light). Excellent windows that isolate all noise. Excellent breakfast as in all B&B hotels
GGuest UserVery advantageous central location, cosy rooms and welcoming service. The only annoying item is extremely small choice of channels on the TV, neither local nor international.
Breakfast is OK, though not the best in the city by far.
GGuest UserCheck in was easy and quick with a friendly receptionist. They let us check in slightly earlier which was great. The room is basic, but is pretty much what I expected. One of the sheets had a large brown stain on, the cleaner was in the hallway so we asked her to change it and she did straight away which was good. We asked at reception later on that day (different receptionist) for another pillow as the one they supplied was super thin and was just told NO! Super rude! Was a 'little bit' far from the main square, however with Bolt being Really really cheap, just £2.50 to get into the main square we didnt mind at all. We were there 3 nights and the room wasn't cleaned or towels changed within that time. Breakfast was a sandwich from a local Deli, a biscuit, a yoghurt pot and an apple with a bottle of water, which you collected from reception. There was a kitchen at the end of the corridor where you could make tea and coffee, which they supplied free of charge. Over all definitely worth the money, would have liked an extra pillow, and perhaps one change of towel would have been nice.
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