We expected a lot more for this hotel. Checking in, the receptionist was very friendly and so was the bellboy. The room was sober but clean and i have no comment on that. But, we had no warm water, even after it ran for over 15 minutes. The bartender was unfriendly and i made a comment to him directly that he had to learn to smile, that it does not cost anything. But the same went for the serving staff in the bufet restaurant. Although the hotel was only occupied for about 30% , they were very slow and unfriendly. The selection of food was very limited. Breakfast didn't include bacon, and had only one type of ham and cheese. Lunch and dinner, the same. Small selection of vegetables and speciality dish, 1 type of fish and one type of meat. No cheese, ice cream or even pudding for dessert. I realize it is low season in Samana at this moment, but i had expected more from a Wyndham hotel. Further more, driving there, you can get lost, as there ar no signs or directions to follow. Its in the middle of nowhere.
Excelente lugar! Recomendado 10/10. Excelente servicio, habitaciones y comida. El restaurant ofrece mucha variedad de platos (pagos) muy buenos. Y el desayuno incluido es variado.
With a stay at Residencia El Balata in Las Terrenas (Abra Grande), you'll be within a 5-minute drive of Punta Popy Beach and La Iglesia Beach. This hotel is 22.6 mi (36.4 km) from Samana Bay and 28 mi (45.1 km) from Cayo Levantado.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at Residencia El Balata or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at the bar/lounge, the poolside bar, or one of 4 beach bars. Full breakfasts are available daily from 8:00 AM to 10:00 AM for a fee.
Featured amenities include multilingual staff, luggage storage, and laundry facilities. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Make yourself at home in one of the 13 air-conditioned rooms featuring LCD televisions. Digital television is provided for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include coffee/tea makers and complimentary bottled water, and housekeeping is provided daily.
The room is quite big, the big bed room is much more comfortable than the twin room. But the hotel is old and the facilities are old. Air conditioning can be cooled and cannot be heated. It happened to be very cold in those days and it was very uncomfortable. In addition, the hotel can be stored for a long time, very convenient, so I have been living.
Generally ok and I did extend my trip a couple of days. The food was good and the entertainment team were great. The front desk however are a bit full of themselves. When I arrived at 14h30 they told me the room would be ready by 15h15. When I went back at 15h30 they said 16h30… it was because they were still painting it! When I went in the room I lent against the wall and got covered in paint. I contacted the front desk who seemed very inconvenienced by the issue and said ‘I suppose you will want to change room’. Well yes… did they offer to help me clean off the paint, move my luggage to the new room, bring the new keys to me? No No No - had to do it all myself. So service recovery skills there non existent. They also messed up the new keys when I extended the stay so I had to go back. There is a club area on the beach but it is so badly signposted that people would drift in there and sit down and then get into a fight (literally) with the club guests. The signage needs to be made a lot clearer. I don’t really want to listen to that on my vacation and I expect people who go in there by accident want to be humiliated either. But I did like the hotel and particularly the beach was great for swimming.
Excellent 5 star service, very attentive staff from the cleaner to the manager. The premium food and drink is an oasis of relaxation and sharing with your partner.
The Hotel Villa Serena is an ideal spot for travelers wanting to discover the city. Visitors to Las Galeras will find that the Hotel Villa Serena is a fantastic accommodation choice. With multiple attractions nearby including Playa del Aserradero, Kaio Natural Aquarium and Playa Caleton, guests will find plenty to keep themselves occupied. At the end of a busy day, travelers can unwind and relax in the hotel or go out and enjoy the city. For those driving themselves, parking is provided on site. When it comes to Las Galeras hotels, the Hotel Villa Serena is highly regarded for its excellent facilities.
With a stay at Room-best bed and Breakfast in Samana Br in Samaná (Barrio La Fortaleza Vieja), you'll be within a 15-minute drive of Samana Bay and Cayo Levantado. This bed & breakfast is 0.2 mi (0.3 km) from Malecón de Samaná and 0.7 mi (1.1 km) from Whale Museum of Samana.
This bed & breakfast offers complimentary parking nearby and designated smoking areas.
Free self parking is available onsite.
Outstanding
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GGuest UserGenerally ok and I did extend my trip a couple of days. The food was good and the entertainment team were great. The front desk however are a bit full of themselves. When I arrived at 14h30 they told me the room would be ready by 15h15. When I went back at 15h30 they said 16h30… it was because they were still painting it! When I went in the room I lent against the wall and got covered in paint. I contacted the front desk who seemed very inconvenienced by the issue and said ‘I suppose you will want to change room’. Well yes… did they offer to help me clean off the paint, move my luggage to the new room, bring the new keys to me? No No No - had to do it all myself. So service recovery skills there non existent. They also messed up the new keys when I extended the stay so I had to go back. There is a club area on the beach but it is so badly signposted that people would drift in there and sit down and then get into a fight (literally) with the club guests. The signage needs to be made a lot clearer. I don’t really want to listen to that on my vacation and I expect people who go in there by accident want to be humiliated either. But I did like the hotel and particularly the beach was great for swimming.
AAnonymous UserWe expected a lot more for this hotel. Checking in, the receptionist was very friendly and so was the bellboy. The room was sober but clean and i have no comment on that. But, we had no warm water, even after it ran for over 15 minutes. The bartender was unfriendly and i made a comment to him directly that he had to learn to smile, that it does not cost anything. But the same went for the serving staff in the bufet restaurant. Although the hotel was only occupied for about 30% , they were very slow and unfriendly. The selection of food was very limited. Breakfast didn't include bacon, and had only one type of ham and cheese. Lunch and dinner, the same. Small selection of vegetables and speciality dish, 1 type of fish and one type of meat. No cheese, ice cream or even pudding for dessert. I realize it is low season in Samana at this moment, but i had expected more from a Wyndham hotel. Further more, driving there, you can get lost, as there ar no signs or directions to follow. Its in the middle of nowhere.
AAnonymous UserWonderful place. Like living in the castle. The view is marvellous, beds are huge, breakfast is delicious.
People who work here are nice and welcoming.
CCorcueraCExcelente lugar! Recomendado 10/10. Excelente servicio, habitaciones y comida. El restaurant ofrece mucha variedad de platos (pagos) muy buenos. Y el desayuno incluido es variado.
GGuest UserThe hotel is located halfway up the mountain, about one kilometer away from the city center. The room is a bit small, but there is a balcony with half a sea view. The surroundings are quiet and the service staff are very polite! The fly in the ointment is that there is a musty smell in the room.
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