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Breakfast

Premier Inn London Romford (Mercury Gardens)
3/541 avaliações

Premier Inn London Romford (Mercury Gardens)

Romford|0.81km de Raphael Park
We had booked 2 rooms and had requested that the two rooms were near each other and as we had a newborn baby with us, we asked to be either on the ground floor or any floor in the main building as there is a lift there. We were given first floor rooms where there wasn't a lift. After a while they exchanged our rooms to the 1st floor in the main building that had a lift. When we got into our room the toilet would not flush as it seemed to be blocked. I reported this to reception as was told ”there's nothing we can do about it???” Is there no maintenance staff in this hotel? I asked for a plunger and told them I would fix it myself. The next day I once again requested a plunger as I heard nothing from reception. I was then told that they couldn't find one and that ”they were going to ask in the bar if they had a plunger” Once again, I heard nothing!! On the third day of my stay (after having to go down to the bar to use a bathroom or use my daughter's room who stayed in another room) I decided to go and buy a plunger and fix the issue myself. I have NEVER stayed in such a despicable hotel in my entire life. As I said, I have always stayed in this hotel but after this experience I'll never stay here again. I should have read all the previous reviews that have stated that the hotel has gone from bad to worse in the recent months. On 2 of the days that we stayed the breakfast came out cold and the poached eggs were basically boiled eggs. The bacon was rock hard and the black pudding tasted like someone spilt an entire container of salt on it. The bar closed as 10pm on the Friday night and 9om on the Sunday night? I was told by the staff this was due to understaffing? My daughter requested her room to be cleaned on the Sunday (requested by 10am) and when we got back that evening nothing had been cleaned (only a new sheet draped over the chair) The bins were not emptied and the new sheet didn't fit so they had to sleep on the bare mattress. As we were travelling with a newborn baby, we requested a cot when booking the hotel. After checking in we had to request 4 times at reception for the cot as it wasn't in the room. The cot finally arrived late that evening

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Premier Inn London Romford (Mercury Gardens)
3/541 avaliações
We had booked 2 rooms and had requested that the two rooms were near each other and as we had a newborn baby with us, we asked to be either on the ground floor or any floor in the main building as there is a lift there. We were given first floor rooms where there wasn't a lift. After a while they exchanged our rooms to the 1st floor in the main building that had a lift. When we got into our room the toilet would not flush as it seemed to be blocked. I reported this to reception as was told ”there's nothing we can do about it???” Is there no maintenance staff in this hotel? I asked for a plunger and told them I would fix it myself. The next day I once again requested a plunger as I heard nothing from reception. I was then told that they couldn't find one and that ”they were going to ask in the bar if they had a plunger” Once again, I heard nothing!! On the third day of my stay (after having to go down to the bar to use a bathroom or use my daughter's room who stayed in another room) I decided to go and buy a plunger and fix the issue myself. I have NEVER stayed in such a despicable hotel in my entire life. As I said, I have always stayed in this hotel but after this experience I'll never stay here again. I should have read all the previous reviews that have stated that the hotel has gone from bad to worse in the recent months. On 2 of the days that we stayed the breakfast came out cold and the poached eggs were basically boiled eggs. The bacon was rock hard and the black pudding tasted like someone spilt an entire container of salt on it. The bar closed as 10pm on the Friday night and 9om on the Sunday night? I was told by the staff this was due to understaffing? My daughter requested her room to be cleaned on the Sunday (requested by 10am) and when we got back that evening nothing had been cleaned (only a new sheet draped over the chair) The bins were not emptied and the new sheet didn't fit so they had to sleep on the bare mattress. As we were travelling with a newborn baby, we requested a cot when booking the hotel. After checking in we had to request 4 times at reception for the cot as it wasn't in the room. The cot finally arrived late that evening
Havering Hotel
3.3/58 avaliações
It has only just been brought to my attention that my review was not uploaded. I do not complain about my stays, there are always positive things to say about every review I write.... accept this one. Before a negative post I tried to contact the property, no answer, am actually taking my business to the complaints team. No contact information provided worked for them, x2 telephone numbers and and email address, all wouldn’t allow. We had nowhere to turn since they’d turnt off the emergency contact number. We checked in and had to continue about our work, returned and upon inspection was the WORST state we have EVER experienced. Luckily messages can’t carry smells! We have very very low standards but since having to provide extra details to prove our key worker status we are NOT happy. It was literally so awful I slept in my vehicle! There are bugs behind the fridge, hairs in the double bed... that bed hadn’t been changed, the tv is dusty (gone to pull it out from the wall and covered in dust), there is a bag of rubbish in the wardrobes as I’ve gone looking for a hair dryer and a TERRIBLE stench we found upon first arrival. After inspection on our second and final visit, it was the kettle! Went for a cup of tea, the kettle wouldn’t boil so inspected it to find thick green mould and a terrible stench coming from inside it. Looked as though someone had cooked in it (some weeks ago) and it hasn’t been cleaned. I’m sorry but I wouldnt stay in a place like this for free! Very upset as this was our ‘life saver’ ended up staying in my car! This place is NOT covid nor human safe! Again, I like businesses to have their chance to redeem themselves and support them any which way I can, but this was SHOCKING, especially during a pandemic. People were smoking in the room, ash and fag butts all over the window sills, on check in one of us mentioned the smell of smoke, the guy shrugged and apologised that the previous people had been smoking. My review was dismissed on several occasions on the booking.com website, giving me the impression that they pick and choose what reviews they upload.

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