Premier Inn London Romford Town Centre

1) for a similar place in London city you would pay three times more, and you can reach Liverpool Street station from here in about 25 minutes 2) You can have a good and abundant breakfast. Children don't pay for it. 3) Rooms are comfortable

Stayed last October 2023. The location is good. Accessible to all you need. Resto, pharmacy, mall , train station are all nearby. Also the staff are excellent. They are very helpful. The bed and room are all clean. Few stains in the bathroom sink but not an issue.

The staff were good, the facilities were good, and the location suited. It is a good way out from central London but it is on the Elizabeth Line so it is easy to get places. Plenty of shopping, restaurants, takeaways and pubs around.

It was a wonderful experience to stay in this hotel. The staff made it all so wonderful, the rooms are decent, good enough to have a great rest and enjoy some TV and a nice bath. The breakfast was also good and cheap compared to the prices around. If you have business around this area,the hotel is absolutely perfect. Any problem that occurred was fixed immediately and we were even offered a free breakfast for a broken kettle. Highly recommended 🫶

I stayed here recently and this stay was nothing short of perfect. the lady on reception, Brook, was so helpful and accommodating. The cleanliness of the room was fantastic. Couldn’t find anything wrong. Would definitely stay here again.

Great location. Very close to shops and market. Just a shame that reception was on 1st floor and tv kept turning itself on after 9pm. Would go back again in the future but would like to visit other premier inns locally too.

Stayed 2nd July 2022 We normally stay at the Liberty Bell Premier Inn but decided to try the New Premier Inn in Romford Market Place, overall the Premier Inn was lovely but what let it down was the fact I got overcharged on the overnight parking, when I arrived I was told that their was an issue in tha car park in that the machines where you pay for the Parking had been changed and this had caused an issue with overcharging but if you rang the buzzer on the machine you can talk to Brittania Parking and they would sort it, when I checked out the following instead of being charged £6.50 which I was quoted when I booked with Premier Inn I was charged £12.50 and when I spoke to Brittania Parking he just said you have pay and shut down the call, I went back to the Premier Inn and spoke to the Deputy Manager and she said she would get it sorted and get back to me which they did'nt I eventually telephoned them the following Wednesday to be told that to get it sorted I would have to attend Brittania Parking in person to get the refund, which is nonsense as I live in Dorset. Also the parking in the Brittania car park for Premier Inn customers is on the 3rd floor and the lifts were not working so I don't know what what you would do if you were disabled. So in future I will only be staying in The Liberty Bell Premier where the car parking is included in the price.

My wife and I traveled from Turkey to visit London and it was our first visit to UK. We stayed at the room 310 for 6 nights. 1-The air conditioning didn’t work at all for 3 nights, then I informed the receptionist after 3 nights. She told that the central unit from the back of the office was set at 20degrees. That explains why we didn’t get any warm heating. Later on she adjusted to 25 degrees but this adjus**ent only lasted for 1 day. The air conditioning was back to cold blowing air again. We put it up to 26 degrees again in our room, but the room temperature didn’t get any higher than 20,5 degrees. We had to sleep in cold blowing air conditioning room. This is awful. Not acceptable. 2-No slippers for visitors. We expected to receive slippers in the room but it didn’t exist. 3-No phone to reach the reception. We had come down 2 floors to reach the receptionist. 4-The shower-head wasn’t working properly. I fixed it myself, I tied the hoses between the shower head sprinkler. I removed the shower-head from its place and took it down to the receptionist. The lady at the reception took me to another room and I replaced it with the one there and we left the broken one in the other room. Generally our experience at the hotel was awful. We will definitely not stay again at any Premier Inn’s in UK What could have done better; When we explained the receptionist about the room problems, they could have offer us another room with properly working A/C unit and shower-heads. Which they never did. I worked in hotels and tourism sectors around the world. When there is a problem with the room, we wouldn’t give it to the guest. I believe the hotel is awfully managed and I think the board should consider staff replacements or should train the staff to make the guest happy from their accommodation. At least to be able to offer rooms without problems. Especially, if the guests are staying for a longer periods

The room and beds were very comfortable. Location is perfect. The only issue was at the time of our visit the tablet to register for vehicle for a discount at the nearby NCP wasn't working and was a bit of a palaver to get sorted. Other than that our stay was very good.