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Quality Porto Alegre
4.1/576 avaliações

Quality Porto Alegre

Porto Alegre|0.8km de Igreja Evangelica Luterana do Brasil
This is clearly a hotel that tries to provide a superior experience to the guest – fantastic location; very good, very well maintained room; very kind and attentive personnel; a pair of courtesy water bottles; Nespresso machine in the room... And then, everything is put to waste by a barrage of small but VERY annoying details: You arrive from the airport (counting on going to your room's restroom as soon as possible); receive your key; it works in the elevator... but not in the doorlock. You go back to the reception desk and the (authentically sorry) receptionist provides you with 2 keys, just in case (it is clearly a very common occurrence). It works, this time. Next day – not your last day of stay – you return from the workday and the keys (both of them) do not work again! Meaning it is not a problem with the keys but either a software or a human problem. When you finally get to the room, good luck if you want to call reception. Although there's a ”trendy” little prism over your bedside table informing the name of the cleaning lady of your room, there's nowhere you can find out the front desk number – it's not 0, 9, 1, * or # (it's *1, which I'm now informed is a standard in Porto Alegre; but then again, guests are usually from other places, right?). You finally get to talk to someone in the front desk, that informs you that there's no login or password to the wi-fi; you just have to fill up a form and will be logged in. You fill up the form (lots of info requests, including ID number, email etc.). Hit the ”Login” button. Comes a window: ”please check the 'accept conditions' box before connecting”. The 'accept' box is bellow the the login button AND bellow the screen line. Not only this, but all the (excessive) info you had typed in is lost – all the fields are emptied and you have to fill them up all over again. Time to checkout, it is 10:16 am and you want to have a cup of coffee before leaving. The breakfast ends at 10 am exactly and the coffee jars are probably the first to be taken away. You mention it to the checkout clerk and she gives you a free welcome (in this case farewell) drink voucher and you are able to ask a cup of espresso in the bar. This last event synthesizes the experience in the Quality Hotel: lots of effort to compensate for frustrations that could easily have been avoided in the first place, with a modicum of attention to the customer experience. I hope this feedback helps them do exactly that.

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Novotel Porto Alegre Tres Figueiras
3.7/574 avaliações
The reception and room service staff provided good service. However, the experience in the hotel restaurant was poor. We had previously booked a meal at the hotel restaurant and chose to enjoy it after check-in, the restaurant staff did not have this information and did not know how to conduct the service. The service was poor, the main course took a long time, the salad came without sauce, the dessert which was a mousse was frozen and the staff were impolite. In addition, the entire building smelled strongly of frying during the first day and, if I am mistaken, the benefits of my Gold ALL status were not fully available.
Hotel Moov Porto Alegre
4.4/588 avaliações
New and comfortable, super functional hotel with some bathroom facilities...Parking with manufacturer and charged part (R$21,00 per day), tasty breakfast and variety but tb charged part (R$30, 00 per person). In my view, if you can add the costs of parking and breakfast can stay in a hotel well better with this value!! I didn't find a good cost x benefit! TB reception officials could be more sympathetic, Like the male dry staff!
Radisson Hotel Porto Alegre
4.1/554 avaliações
In my third passage in this hotel, I can say that the high standard of service and cleaning is a constant in the area. It is an excellent option for those who seek peace and rest because they are very quiet allies with a little moved neighborhood. What can improve: the gym school is small and little diversified in appliances and for who has the Radisson Rewards program they are facing some difficulties to insert the customer score - that happened to me, then be careful - It's a good thing.
Acores Premium- Aeroporto 15 Minutos
3.9/593 avaliações
I stayed in apartment 301. We arrived midnight after a long 9-hour trip from PR. We have been in this hotel several times, and until then we had only praises to do ... but this night from 08 to day 09/07/2022 was a real nightmare ... when we were lying in bed around 00:00: 30 I realized that you connected a noisy engine with a bulb bulb hitting ... that stayed for 2 or 3 minutes .... impossible to sleep with it ... I turned off the air conditioning think it could be our air ... I slept again ... 15 or 20 minutes after more 2 or 3 infernale minutes ... 15 or 20 minutes of silence and ... 2 or 3 minutes of very noise again ...e so happened hours on wire ... if you had been stepped up the car in a fuel station and sleeping ... would have been better.
ibis Porto Alegre Moinhos de Vento
4.1/565 avaliações
Ibis standard in excellent location. I still have difficulty to get used to not providing face towels.
Quality Porto Alegre
4.1/576 avaliações
This is clearly a hotel that tries to provide a superior experience to the guest – fantastic location; very good, very well maintained room; very kind and attentive personnel; a pair of courtesy water bottles; Nespresso machine in the room... And then, everything is put to waste by a barrage of small but VERY annoying details: You arrive from the airport (counting on going to your room's restroom as soon as possible); receive your key; it works in the elevator... but not in the doorlock. You go back to the reception desk and the (authentically sorry) receptionist provides you with 2 keys, just in case (it is clearly a very common occurrence). It works, this time. Next day – not your last day of stay – you return from the workday and the keys (both of them) do not work again! Meaning it is not a problem with the keys but either a software or a human problem. When you finally get to the room, good luck if you want to call reception. Although there's a ”trendy” little prism over your bedside table informing the name of the cleaning lady of your room, there's nowhere you can find out the front desk number – it's not 0, 9, 1, * or # (it's *1, which I'm now informed is a standard in Porto Alegre; but then again, guests are usually from other places, right?). You finally get to talk to someone in the front desk, that informs you that there's no login or password to the wi-fi; you just have to fill up a form and will be logged in. You fill up the form (lots of info requests, including ID number, email etc.). Hit the ”Login” button. Comes a window: ”please check the 'accept conditions' box before connecting”. The 'accept' box is bellow the the login button AND bellow the screen line. Not only this, but all the (excessive) info you had typed in is lost – all the fields are emptied and you have to fill them up all over again. Time to checkout, it is 10:16 am and you want to have a cup of coffee before leaving. The breakfast ends at 10 am exactly and the coffee jars are probably the first to be taken away. You mention it to the checkout clerk and she gives you a free welcome (in this case farewell) drink voucher and you are able to ask a cup of espresso in the bar. This last event synthesizes the experience in the Quality Hotel: lots of effort to compensate for frustrations that could easily have been avoided in the first place, with a modicum of attention to the customer experience. I hope this feedback helps them do exactly that.

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