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5 star

Vier Jahreszeiten Kempinski München
4.4/561 avaliações

Vier Jahreszeiten Kempinski München

Munich|0.2km de Hofbrauhaus
We are here now. Reserved 2 rooms to accommodate 4 people, one for 3 adults, the other for 1 adult. They brought us a roll away bed for the 3rd adult and when I asked the front desk, they said they had no rooms to accommodate 3 adults with 3 proper beds. (Then why offer it as an option?). We were offered to move to a larger room, for the larger price, but would still only get the roll away bed for the 3rd adult. Accommodations…..incredibly dissatisfied. Especially for a 5 star hotel. We were ignored, not exaggerating, when we pulled up with our vehicle. While trying to parallel park to unload, 2 employees stood joking around. A colleague stopped what he was doing, interrupted them, and all but got in their face to tell them to help us! At this point I was pissed! And mind you, i was outside of the car and they had no idea i was with the car……so i was witness to it all. They were kissing the feet of the others (who were not wearing sweat pants) and legitimately IGNORED us. I was PISSED. Not because I’m stuck on myself, but because it’s so true. If you don’t LOOK a certain way, especially at this 5 star hotel, YOU WILL BE IGNORED. Don’t hate on me for my honest review. Just know that if TRUE luxury is what you’re seeking, no matter what you look like or what you drive, you may have better luck down the road. It’s not here. Best of luck and let’s hope I’m one of the few who has had to experience this.
Rosewood Munich
4.5/524 avaliações

Rosewood Munich

Munich|0.56km de Hofbrauhaus
Schade, dass das Hotel derart schlecht beschildert ist. Als Ortsunkundiger muss man schon ganz konzentriert unterwegs sein, damit man den Hoteleingang findet, denn eigentlich sieht es immer noch wie die Bank aus, die das Hotel einmal war. Innen überzeugt eine luxuriöse Innenarchitektur, die seinesgleichen sucht; die Räumlichkeiten sind hochwertig und modern, ohne opulent oder kalt zu wirken. Das Personal ist sehr freundlich und zuvorkommend, aber leider hatten wir wahrscheinlich das Wochenende der Negativauslese erwischt: In der Bar wird man gesetzt; das Personal merkt aber nicht, dass man die Leute etwas verteilen könnte, anstatt alle Tische nebeneinander zu besetzen. So kommt keine Privatsphäre zustande. Die Barspeisen sind sehr vielfältig und von höchster Güte; wer aber satt werden möchte, geht besser ins Restaurant; die Portionen sind mickrig. Der Frühstücksservice war zu Beginn sehr aufmerksam, das Konzept des Buffetts ist allerdings zu überdenken: entweder ist alles bedient und entsprechend der Service am Tisch, oder es hat eben ein Buffett, das in seiner ganzen Vielfalt zur Verfügung steht. Die Mischform, zu der man mangels Alternative greifen muss, macht es nicht einfach. Eine ganz tolle Brotauswahl wird durch das minimalistische Kaltspeisen Buffett zunichte gemacht: 3 Scheiben Kochs*****en und 6 daumengrosse Salametti resp einen Anschnitt Blauschimmelkäse, einen ebenso kleinen Weissschimmelkäse und eine völlig vertrocknete Scheibe Halbhartkäse war die komplette Auswahl. Daraufhin haben wir uns entschieden, das Käsesortiment à la carte zu bestellen. Auf diese Bestellung haben wir dann gut 20 Minuten gewartet. Das check-out war ebenfalls äusserst freundlich und zuvorkommend; auf unseren Wagen (”Ein Mitarbeiter ist bereits unterwegs, um Ihren Wagen zu holen”) haben wir dann allerdings auch warten müssen, so dass sich unsere Reise kumuliert um eine halbe Stunde verzögert hat. Schade, in so einem prunkvollen Haus hätten wir einfach mehr erwartet. Im Wissen, dass die Eröffnung erst Ende Oktober war, sind wir überzeugt, dass, wenn sich alle Prozesse eingeschliffen haben werden, 5* in der Bewertung locker erreicht werden können. PS: als Gast empfiehlt es sich, ein Zimmer nicht strassenseitig zu buchen; die Fenster sind miserabel schallisoliert.

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Breakfast

Hotel an der Oper
4.2/540 avaliações

Hotel an der Oper

Munich|0.11km de Hofbrauhaus
Well, I didn't 'go' in October, but I tried to! I booked for one night through ***********, the hotel takes the money directly. The booking was confirmed by *********** having gone through the usual 2-factor Visa verification. The next day they emailed saying that the hotel had informed them my card was 'declined' and I needed to supply new card details. This worried me as I knew there the card was fine so I wasted an hour calling my bank - eventually I spoke to someone there who was able to tell me that the problem was that the hotel had tried to enter the details through a manual system, which does not meet the security requirements, and so the transaction could not be completed, my card was fine and had not been declined. I contacted the hotel by phone and told them this, they just said rudely that the problem was mine, and to change my card details at *********** or the booking would be cancelled. I did as asked, switching to Mastercard in the hope that the security issues would not be the same. All OK, till the following day when I was again informed that the card had been 'declined'. I contacted *********** as I was pretty cross by now, how can a hotel advertise on an on-line site if it can't process cards in the required way? The only suggestion was to try another card, but I don't have anything that's not MC or Visa, so I saw little point. The hotel then informed me my booking was cancelled. Now, I can't believe that this hotel is unable to process cards correctly, so what could the problem be? As I know my cards had ample credit, I'm left with 2 options, either they didn't like the implied ethnicity of my name, or they didn't like the price I got from *********** so didn't want to accept the booking. Either way, you can waste a great deal of time trying to book this hotel - and so I'd recommend against it. BTW, I travel frequently and have NEVER had a problem like this elsewhere.
Haus im Tal
4.3/5107 avaliações

Haus im Tal

Munich|0.2km de Hofbrauhaus
This review is far overdue, having stayed there last summer, but oh well. I am catching up on reviews now! My family (2 adults, 2 kids under 12) had planned to stay at Haus im Tal originally in July 2020, but then Covid hit. I'd booked a nonrefundable rate, but the hotel was kind enough to offer a travel voucher good until the end of 2021, so that we could come and stay another time. Unfortunately, we still didn't feel safe enough to travel in 2021, with unvaccinated kids, so they kindly extended it through 2022, which I thought was going above and beyond. We finally made in there in Aug 2022. We were able to drop our bags at the hotel while we waited for our room to be ready, Megan greeted us at the bar/restaurant/check-in desk on the top floor, and was just so kind and so welcoming to my family. She treated us to some amazing cappuccinos (so needed and appreciated after the long flight) and our kids to some juice. The rooftop is a lovely little calm place to hang out, and she said we were welcome to just stay there and wait for our room if we wanted to, but we decided to walk and explore a bit. The location of the hotel is truly excellent, near many different options for Munich's excellent public transportation system. (Even as first-timers to the city, we took the U-Bahn, S-Bahn, trams, and buses with no trouble. I highly recommend downloading the City Mapper app, as it is far superior to Google Maps and will guide you via public transportation better.) We spent our first few hours exploring Marienplatz, one of the cathedrals, and - our favorite - the Viktualienmarkt, or ”victual's market” which is just 5 min away by foot. There you will find very many food stands selling everything from fresh produce, to pastries and coffees, to meat sandwiches and brats, to beer, to honey, and so much more. It's a foodie's dream and should not be missed, as it's so fun to sample your way through and then end up at the shady beer garden. Our room was lovely, a bit spartan, but roomy, clean, and comfortable. We'd selected a Downtown Apartment because it could fit all 4 of us (a rarity in Europe; the kids slept on the pull-out sofa) and because it was brighter than the other dark-painted rooms the hotel offers. We took breakfast upstairs on a couple of the mornings, and although I thought it was a bit expensive at first, I ended up not minding once I tasted the food and enjoyed how high-quality everything was. It was one of the best hotel breakfasts that we've ever had, and a really lovely way to start those days. The staff at Haus im Tal were universally friendly and very helpful. It felt almost like a family-run business, and definitely went against the stereotypes we have of Germans being cold. Megan in particular was a stand-out, and we thank her for her hospitality. We would love to stay at HiT again in the future!

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Mercure Hotel Muenchen Altstadt
4.2/5113 avaliações
For a tourist, the best place to live in Munich is Old Town. This hotel is located in an ugly building. Also, the lobby is quite modest. The breakfast room is stylish. The breakfast was very pleasant with a good selection of food. We were lucky that our room was ready on arrival at 11:15. We had booked a comfort room that is the second-best category after the only suite on the 7th floor. Our room was located on the 5th floor. The views were not great. There was a building opposite the narrow street. Our room was quite spacious with a separate bedroom and living room. However, the living room was very sp****ly furnished, with just two small chairs and a table. There would have been room for a sofa. The bathroom was small but quite functional. On our last day, there was a strange incident. Our room had been cleaned while we were enjoying breakfast. We had left all our stuff on the bed in the order to quickly pack when we returned from breakfast. However, the bed had been made (probably with the sheets we had used). Hopefully, the room was recleaned after our departure. Because of the location, the value was somewhat better for the paid 236 euros per night than in our first hotel, Cocoon Hauptbahnhof. A small minibar replenished daily was included in the price.
Mandarin Oriental, Munich
4.6/552 avaliações
Das Manadarin Oriental ist nicht das einzige Haus mit (sehr) schönen Zimmern, bemerkenswerten Details, großartigen kulinarischen Erlebnissen und ansprechendem Service. Was das Mandarin Oriental in München so außergewöhnlich macht, sind die Menschen, die dort arbeiten . Das beginnt bereits bei der Reservierung. Die Freundlichkeit, Aufmerksamkeit, Umgangsformen und Kompetenz bzw. Professionalität in der jeweiligen Aufgabe sind bemerkenswert . Perfekt! Das Personal scheint sich am Arbeitsplatz und miteinander sehr wohl zu fühlen. Diese Atmosphäre wirkt auch auf den Gast. Persönlich mögen wir die Größe des Hauses sehr.
Platzl Hotel - Superior
4.4/5102 avaliações
Excellent clean room. Wonderful breakfast with friendly service. Pleasant and helpful staff. Perfect location close to everything. Short distance to Marienplatz, Hofbrau House, churches, the residence and more.
Cortiina Hotel
4.5/594 avaliações
Couldnt be happier with our stay. The hotel is in a great location near all restaurants and attractions. Walking disrance to everything made it even better. We had a suite for our famlly and it was a great size. The entire hotel was very clean and qell kept. The staff was exceptional friendly and so helpful. Would stay here again without a doubt.
Hotel an der Oper
4.2/540 avaliações
Well, I didn't 'go' in October, but I tried to! I booked for one night through ***********, the hotel takes the money directly. The booking was confirmed by *********** having gone through the usual 2-factor Visa verification. The next day they emailed saying that the hotel had informed them my card was 'declined' and I needed to supply new card details. This worried me as I knew there the card was fine so I wasted an hour calling my bank - eventually I spoke to someone there who was able to tell me that the problem was that the hotel had tried to enter the details through a manual system, which does not meet the security requirements, and so the transaction could not be completed, my card was fine and had not been declined. I contacted the hotel by phone and told them this, they just said rudely that the problem was mine, and to change my card details at *********** or the booking would be cancelled. I did as asked, switching to Mastercard in the hope that the security issues would not be the same. All OK, till the following day when I was again informed that the card had been 'declined'. I contacted *********** as I was pretty cross by now, how can a hotel advertise on an on-line site if it can't process cards in the required way? The only suggestion was to try another card, but I don't have anything that's not MC or Visa, so I saw little point. The hotel then informed me my booking was cancelled. Now, I can't believe that this hotel is unable to process cards correctly, so what could the problem be? As I know my cards had ample credit, I'm left with 2 options, either they didn't like the implied ethnicity of my name, or they didn't like the price I got from *********** so didn't want to accept the booking. Either way, you can waste a great deal of time trying to book this hotel - and so I'd recommend against it. BTW, I travel frequently and have NEVER had a problem like this elsewhere.
Wdrei Hotel
4.3/559 avaliações
Wdrei Hotel is the great location. It’s walking distance to the famous Glockenspiel and Old Town. Lots of restaurants around the area as well. Service was fantastic. Would definitely stay here again if we return to Munich.

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