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Hotel Indigo Madrid - Princesa
4.4/542 avaliações

Hotel Indigo Madrid - Princesa

Madrid|0.78km de Cerralbo Museum

Última reserva feita há 9 h

Like in other reviews, the main pro about this hotel is location. Very convenient for metro and bus access, and within reasonable walking distance to the Palacio Real. However, that’s about the only reason to book this hotel. The Front Desk staff was rude, unaccommodating, and just plain wrong. He insisted that the room was not suitable for two when the booking and rate type, both in my confirmation email and in the IHG app, clearly showed “SLEEPS 2.” When I asked if it’s a twin bed in the room, he said no it’s a queen. So I asked what’s the problem then? As we were getting our keys he then said by the way breakfast would normally be for one but in this case I give you guys the second breakfast free. As if he were trying to come across as doing us a favor, when I know for a fact that the rate I booked included breakfast for up to two guests. Our best guess is this person was ********** (it was myself and my ******** partner) and couldn’t stand the idea of us being in this room together. This is also all without so much as even acknowledging my loyalty (Gold) with IHG. I’ve stayed at Holiday Inn Expresses with considerably more welcoming staff than this man (won’t name him by name unless IHG reaches out) displayed at this property. Stay at this property for the location but don’t pay anything more than 60€ per night. Anything more than that is a rip off. And don’t expect to be given a warm welcome by this particular front desk person. There was another person - a woman - working the front desk but our interactions with her were unfortunately limited. Perhaps the experience would have been better if we had been welcomed by her as she was considerably more pleasant.

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4.5/553 avaliações
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Motel One Madrid-Plaza de España
4.2/562 avaliações
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Espahotel Plaza de Espana
4/582 avaliações
Madrid City Center
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VP Plaza España Design
4.8/586 avaliações
Madrid City Center
1. We booked two double-bed rooms. When we checked in, we were given a double-bed room and a twin-bed room. Two gay men cannot sleep in the same bed, so we went to the front desk to coordinate, and the front desk told us to change rooms. There is an additional fee of 30 euros! Don’t hotels have to abide by the agreement? Don’t hotels have to honor reservations? I hope Ctrip can give an explanation! ! ! Second, there is no Chinese courtesy at the service desk! It’s not like they can communicate in Chinese as Ctrip said! 3. When we arrived at the hotel, we were charged an additional deposit of 600 euros. After checking out, there is still no payment reminder! very worried!

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