Hotéis 4 estrelas mais procurados em Madrid

We stayed here for a weekend break, smooth check-in and staff were Brilliant and helpful,hotel was spotless, the rooms were spacious and comfortable and spoilt with the view of Madrid,view bar was fabulous,wifi was brilliant and breakfast was wow especially the omelettes, will be definitely be returning, thanks Riu Plaza for a brilliant break

The location is great. The breakfast is very complete. The only negative is that you can hear those staying in the rooms next door. I have been in three different rooms and in two of them the windows did not close properly and in one of the rooms the door was damaged. The hotel staff is very helpful.

Everything about the bathroom is not ok with so many problems such as: on hot and cold shower and on rain shower which we were unable to use at all; shampoo and bath gels bottles which cannot be used.

The staff was very friendly and welcoming, they upgraded me at check in to a very nice suite for no extra charge! The room was very large and super chic & clean. The rooftop pool was an amazing amenity that we great use of during our stay. Staff members Jamie, Martin and Iva were amazing and made my first trip to Madrid one to remember. I will definitely be coming back and staying at the Axel.

Staff was nice and allowed an early check in. Great location with the train station a five minute walk. The Prado and the plaza Mayor both very walkable. Plus, there are a number of excellent restaurants in the area. The downside is the street noise. We had a room on the 5th floor without AC which required us to have our windows open and the noise from the very busy street was deafening. And at 3 am people returning from their night out partying- laughing and yelling could be heard. I think the rooms are clean and the bed is comfortable. But, I would recommend a room high up with AC or in the back of the hotel.

The environment was generally well and close to the train/subway station. However, it was very difficult to locate the place at first because you have to go up a floor to discover the hotel. Apart from that, the construction hasn't stopped once I checked in so there was a lot of noise around. Plus the elevator outside of the hotel broke down twice while I was there. The bath and bed is generally well. Although I should warn those who wishes to stay, this hotel's equipments are fairly aged and it's near to impossible to turn the AC to the temperature you want. The breakfast was rather nice and I enjoyed the varieties of food it provided. The breakfast was not something fancy but definitely had more choices than the last hotel I stayed in Barcelona. In general, a nice place to stay. The staff were very kind and helpful.

Room was nice but I expected much more interesting decor from the ads. Area was very subdued, I think the restaurant was closed, maybe because of off season. Bed was comfortable and room was adequate. Liked the room darkening shades. Front desk help very nice and helpful with transportation questions. Overall harder to get to than I needed.

You need your key card by the door to turn on lights. But otherwise was a good stay. Supplied shuttle to and from airport. WhatsApp in case you need to book shuttle is on the photo.

We stayed at the Hotel Opera recently for the second time, to celebrate a special Wedding Anniversary. We had an absolutely wonderful time. The hotel is centrally located, right next to the Opera House and close to all the attractions of central Madrid. We had nothing but excellent service from the staff throughout our whole stay - they are very responsive and helpful. The room is spacious, clean and comfortable with everything you need including a few little extras like a comb and shoeshine. Breakfast was excellent every morning, a great choice of English-style and continental offerings, The Spanish tortilla and home-made fruit tarts are particularly recommended. You need to book breakfast at a specific time, and this avoids the ”scrum” that some previous reviewers have described. Just two things prevent me giving a 5-star review. First of all it is some time since the hotel was refurbished so some of the fittings are starting to look a little tired. Secondly the cafe has changed since we were last there, it used to be possible to get tapas-style snacks from a counter display 24/7, now it is table service with hot food only available when the kitchen is open - in the evening it starts serving at 8pm which is a little late for us, so if you feel the same you need to go out to one of the many good tapas bars around. But overall we love this hotel and will certainly revisit!

We were not booked to stay here, but had a crisis where we were stranded due to the Madrid marathon. Most of the roads in central Madrid were closed at short notice due to the marathon. Every road near the hotel we were booked to was closed. We were stranded in a long distance taxi, unable to reach our destination for several hours. The taxi dropped us at this hotel, who were excellent. They looked after all our baggage, and invited us to use their rooftop cafe and bar for lunch (which was great ), all with pleasant and helpful service. Highly recommended - excellent service ethos and flexibility.