Descubra sua estadia em Las Vegas

Resort does more & more ”nickel & dimeing” of petty charges now and petty service cuts (ie. coffee only supplied on first day). Building elevator service is not reliable. As this resort ages- more maintenance issues emerge !

Stayed at the Palms Resort and ****** with my family for a short get away weekend. We picked the Palms Resort and ****** since they had a nice pool setup similar to the resorts in Mexico and Punta Cana on its web site. Overall the hotel had nice clean rooms but our one Queen bed was bad. The resort did have a nice reasonably priced food court with various options like McDonald’s for kids. However, to our surprise despite paying a $36.28 a day resort fee plus tax we could only use one of the pools that was included in that fee. We were also limited to a few chairs away from the pool in a corner since all the whirlpools, glass pools , and all of the lounge chairs near or in the pool had to be purchased for an additional charge or you had to spend over$ 300 in drinks, foods, or at the ******. Entering and swimming at the pool area was like going through airport security. To enter the pool area, the owner (despite in a recent travel article says the owner loves people) had a directive to search all bags so you cannot bring any outside food or drinks. My wife had her bag searched. Both entrances to the pool were heavily guarded by these rude agents and talked to us like we were criminals. Then while sitting in the pool, the one senior agent, screamed across I guess to new agent to “close the damn door at the entrance”. While in the pool they had 2 to 3 security agents in bright yellow shirts walking around the pool enforcing the rules of keeping the regular paying guests out the reserved whirlpools, glass pools, and off the reserved lounge chairs despite almost all of the whirlpools, glass pools, and lounge chairs were empty. Then had 3 manager like people dressed in in shirt/tie with a walkie talkie and one female well dressed, just walking around the pool observing everyone plus a few life guards. Typically at most pools just have the lifeguards. Who wants to swim in this kind of environment with a security guard/manager just waiting to harass the guests when they make a wrong move? Since we could only use one of the pools and the security kicked people out of pool at 545pm (although they advertise the pool is open from 10 am to 6pm)we ended up only spending a short time at the pool during our visit. In summary, Pool security were at the pool not for our safety but to enforce the owners/manager policy of getting people to spend more at the pool or at the hotel/****** if wanted to use all of the pool facilities. We were on a trip in Africa and our hotels were surrounded by armed guards with heavy artillery to keep the guests safe but they remained out of site when on the resort and only saw them when entering or leaving the resort and never harassed the guests like we experienced at the Palms pool. Our children had awesome African experience where the staff, security, and local people were very warm and welcoming that my children want to return to Africa. Kids have no interest to return to the Palms and Resort

It is a pure hotel building, there is no ***, so it is very quiet. The farthest south hall from the convention center is only a 10-minute walk. It's a 10-minute taxi ride and a 20-minute walk from the ***** center. 15 minutes drive from the airport. Breakfast has fixed varieties every day. Scrambled eggs sausage bread milk cereal fruit. It is a very suitable hotel for business travel, but the only terrible thing is that it can't even connect to the wifi😅, and the hotel staff can't connect to various operations... a fly in the ointment!

From the moment I stepped out of my car the experience was 100% top notch. Employees are pleasant, helpful, smile, and simply made the difference in my stay. I didn’t want to leave it was that good. The staff was awesome, food was great, room was beautiful and the employees love working there. I asked a few and they all said they love working there. Wow!! Love to hear this! I love this place and have shared this experience with family. Now my family wants to experience this hotel when they return to Vegas! Job well done to the entire team. Every leader from the most Senior level to the front line employee should be commended for the awesome culture you have at this hotel. Thank you for making a difference.

The impression I got was that the hotel is trying to cheat customers out of money instead of providing high quality service. Hidden charges and no complementary water or coffee reek of a service below budget level. $25 charge for water in the room that should be complementary. $16 for Keurig cup coffee in the room. We stayed two nights at Delano side. Room cost is about 590USD.

The waiting time was a lot. And you had to even wait if you wanted to get a spare key. And the room still had used bottles in it when I first moved in and no one showed to pick them up even after I complained.

The hotel was very nice and had a good location, the problem was that I couldn't use the hair dryer because the electrical connection was damaged (it had signs that something burned) and for safety reasons from a fire I couldn't connect anything, but I had a concert and I couldn't do my hair 😔 the bathroom faucet couldn't be closed and the whole night it was leaking water, very sad so much waste of water, I told the cleaning people, but they only said to close it tightly But I'm sure that wasn't the problem, and the electrical connection, which had already been reported but had not been fixed🤷🏻♀️these problems are a priority in my opinion, and apparently the hotel doesn't care Even though I have such prestige, my stay was frustrating. I really hope that someone from the administration reads this comment and does something. My room was 309 on the 5th floor. Thank you

Great hotel with vibe. Exactly what you would look for travelling to vegas. Bryan from the front desk has an excellent 5 stars mindset.

I visited the buffet and thoroughly enjoyed it. Afterwards, we strolled around, admiring the beautiful flowers and displays, and we loved the outdoor area with the fountain and waterfall. This property is stunning, with many areas to explore. The tiles on the floors and the glass chandeliers are each worth the visit, just to roam around and appreciate the beauty. I experienced the wonderful service from the personnel in the lobby and restaurant.

Overall is good for this hotel.  Reception: the male staff is nice but he didn’t beg bugs as we are worry about it.  He called to housekeeping and ask for it.  Finally, we got the room and everything is fine. For Car park/valet service: the valet staff said it’s same price with self parking. Finally it was poor on his approach.  Self packing is $18 per overnight (1 day). Valet is $40 per overnight. Anyway, Valet area is more safety, if you wanna keep safety, I recommend it. Only the staff approach is poor.  For room: excellent bedroom even though the Boulevard is little bit old wing. The size is good. The view we can see Paris hotel 😂 nice.  For house keeping: it’s not good for the lady on house keeping, around 09xx, she entered the ring and check any people is checked in . Don’t know why she didn’t know the room has people. So annoying.  The cleanliness: very good I can say. Suitable for people to pay higher price for recommendation.