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5 star

Grand Hotel Amrath Kurhaus the Hague Scheveningen
4/5114 avaliações

Grand Hotel Amrath Kurhaus the Hague Scheveningen

Scheveningen|0.37km de Scheveningen strand
After reading the various negative reviews (after booking my trip!) I was mildly apprehensive about my stay here for a number of nights. Upon arrival I was pleasantly surprised to find the hotel very clean, although the check-in process was a time-consuming.mThe room iI was given was small but quite acceptable for my needs and quite clean. Once up in the room, I tried to call down to reception to clarify a minor issue. They ignored my calls. I rang 3-4 times over a period of 20-30 minutes, on one attemnpt, letting it ring for up to 10 minutes. No answer. I eventually found the information I needed in the small info-sheet after looking carefully. The next day, taking a day off from business, I wanted to stay in my room to write emails and so on, so I put out the 'please make up my room now sign at 8 am and went out for breakfast. There were 4 or 5 people in housekeeping on the floor, who, through the course of the day as I came and went, they, seemed have decided they should be doing every single room EXCEPT mine. I has to go to to reception again around lunch time as I found my key disabled. It took the gentleman on reception 25 minutes (I time this) just to be able to create me a new key, and there was no explanation other than ”the system is playing up”. Also at this time, I specifically asked if they would ensure my room was made up and I was assured he would contact housekeeping to make sure it would be done. I went out to lunch. I returned just before three, and the room remained unattended to. I went to reception, this time to register complain, and was quite brusquely told ”this is jsut because the housekeeping staff are busy”. Obviously so!! BNusy all day long doing every room apart from the only room with the ”please make up my room now ” sign hung on the door!! I asked to speak to the manager and was rebuffed. It was clear from the evasive response to my requrest that the receptionist did not want me to speak to the mana gera. After I said I really did want to speak to the manager I was told she wa s busy but would be along shortly. I expected him to do something to contact the manager such as pick up the phone or go to find her, instenad he simply started to ignore me and began to deal with another customer, which behaviour I found most discourteous. When I remonstrated about this he irritable stated taht ”I'm dealing with your problem by email -- you just can't see what I am writing on my screen”. 15 mins of this silent treatment passed I asked again for the manager and was told she was too busy to talk to me. I returned to my room, and housekeeping finally arrived at 1500. These service failings would be incompatible with a 3* rating hotel, but the ket to this thing is that these annoyances are all people related. it is not any indivudual issue-- these things are routine, and dealt with elegantly in even the cheapest of hotels. I expect more from a so-called 5 start property. I It is a real pity as the latest own

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Buscando hotéis perto de Scheveningen strand? Compare tarifas e avaliações para encontrar a estadia ideal.
Hotel Bries Den Haag - Scheveningen
4.5/557 avaliações
We had such a lovely stay, the management team were very helpful and the room was perfect for our family needs. A separate room for the kids with bunk bed meant we could enjoy the evening with separate TV and mini kitchen in the adults area. Plenty of bike rental places very near by which are very cheap. Will definitely stay again.
Grand Hotel Amrath Kurhaus the Hague Scheveningen
4/5114 avaliações
After reading the various negative reviews (after booking my trip!) I was mildly apprehensive about my stay here for a number of nights. Upon arrival I was pleasantly surprised to find the hotel very clean, although the check-in process was a time-consuming.mThe room iI was given was small but quite acceptable for my needs and quite clean. Once up in the room, I tried to call down to reception to clarify a minor issue. They ignored my calls. I rang 3-4 times over a period of 20-30 minutes, on one attemnpt, letting it ring for up to 10 minutes. No answer. I eventually found the information I needed in the small info-sheet after looking carefully. The next day, taking a day off from business, I wanted to stay in my room to write emails and so on, so I put out the 'please make up my room now sign at 8 am and went out for breakfast. There were 4 or 5 people in housekeeping on the floor, who, through the course of the day as I came and went, they, seemed have decided they should be doing every single room EXCEPT mine. I has to go to to reception again around lunch time as I found my key disabled. It took the gentleman on reception 25 minutes (I time this) just to be able to create me a new key, and there was no explanation other than ”the system is playing up”. Also at this time, I specifically asked if they would ensure my room was made up and I was assured he would contact housekeeping to make sure it would be done. I went out to lunch. I returned just before three, and the room remained unattended to. I went to reception, this time to register complain, and was quite brusquely told ”this is jsut because the housekeeping staff are busy”. Obviously so!! BNusy all day long doing every room apart from the only room with the ”please make up my room now ” sign hung on the door!! I asked to speak to the manager and was rebuffed. It was clear from the evasive response to my requrest that the receptionist did not want me to speak to the mana gera. After I said I really did want to speak to the manager I was told she wa s busy but would be along shortly. I expected him to do something to contact the manager such as pick up the phone or go to find her, instenad he simply started to ignore me and began to deal with another customer, which behaviour I found most discourteous. When I remonstrated about this he irritable stated taht ”I'm dealing with your problem by email -- you just can't see what I am writing on my screen”. 15 mins of this silent treatment passed I asked again for the manager and was told she was too busy to talk to me. I returned to my room, and housekeeping finally arrived at 1500. These service failings would be incompatible with a 3* rating hotel, but the ket to this thing is that these annoyances are all people related. it is not any indivudual issue-- these things are routine, and dealt with elegantly in even the cheapest of hotels. I expect more from a so-called 5 start property. I It is a real pity as the latest own
Ibis Styles Den Haag Scheveningen
3.6/542 avaliações
I have stayed in this hotel for 4 days. Nice location, friendly staff and spacious rooms. Room cleanness was not good, I checked in and asked to vacuum the room and clean the garbage from previous guest. However Daily cleaning was good. Mini fridge was missing in the room. Overall happy with hotel and staff. Thank you.
Fletcher Hotel-Restaurant Scheveningen
3.9/537 avaliações
This is the third time we stayed here due to its perfect location The 4 star rating is purely based on the room which was large, clean and functional. Reception staff, as experienced before, are not welcoming, uninterested and not very helpful. In the end, one stays at a hotel for the experience of having a good location, a quiet comfortable room and a good bed.
Carlton Beach
3.8/551 avaliações
When the tram reaches its terminus, you can see the most ugliest building on Scheveningen beach - yes, this is Carlton Beach Hotel. You enter, the reception is dark and staff is, well, not particularly interested in the guests. You receive your room key, open the door of your room - and love the place. Seaview, sand beach, terrace to sit out, all amenities. And a fabulous breakfast next morning. Enjoy your beach walk early morning, go north for an endless secluded beach. Lovely.
Strandhotel Scheveningen
4.4/554 avaliações
The receptionist was really kind and helpful. We where early but that was not a problem we could already check in. Hotel has an old style but we like it. Hotel is clean and also located next to the beach. Don't know if it's accessable for people in wheelchair or disabilities, the door is narrow and there's a lot stairs. Maybe there are some options I do not know. Overall a fine hotel, good bed, clean room and kind personal. So try it out :)

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