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Beachfront Palms Hotel
3.4/593 avaliações

Beachfront Palms Hotel

Galveston|0.3km de Galveston Island Convention Center at The San Luis Resort
The first night I was there they gave my room key to a very drunk that wasn't a registered guest, I called the office to ask for help. They said someone will be right up, NO ONE EVER came. I finally had to call the police after about an hour of her banging and yelling at my door, my children frightened of course. They took her to jail. I went down to the office to see why someone gave my key to this very very drunk lady. Not even bothering you check with me to see if I wanted her to have a key or if I knew her or anything. The one guy that was there said I don't know who have her a key. Lying straight to my face. I asked when the manager would be in and name, he said 10 and gave me a guys name. Considering how late it, I wanted to calm my daughters down and get them to sleep. The next morning, I made them change my room. I went from a partial ocean view to a brink wall view. The room was like a cave! Not to mention giant bugs and baseboards literally falling down. This was around 11ish, I waited was for the manager. The manager didn't even get there until 1145a. Then when I asked to speak to him and was informed it was a woman (another lie) she would even come out of her office to talk to me about my safety concerns for my children and I. Telling me to speak with the GM the following day when I would already be gone. I asked for a refund they said since I need oked through them I would have to cancel through them first. I spent and hour or n the phone with them as they we're unsuccessfully able to get ahold of the manager who was the one one who could fix this issue. However, again she refused to talk to anyone. However passing along the message since it was after 12 she wasn't going to give me a refund for the night I wasn't staying or doing anything to fix the issue from the night before. At this police police and my lawyer are going to have to get involved since clearly they do not care about the safety and well being of their guest. Nor, give refunds when they screw up. So I had to cut the trip short and watch my daughters cry because we we're now going to have to drive 6hrs home and not get to play in the sand. I paid 675 bucks for this nightmare! Not to mention the deposit! So livid right now!
Motel 6 Galveston, TX - Beach/Seawall
3.3/5103 avaliações

Motel 6 Galveston, TX - Beach/Seawall

Galveston|0.6km de Galveston Island Convention Center at The San Luis Resort
When I arrived to check in I told the woman at the front desk that the room was for my family members. I live in Galveston and wanted to make this stay special, so I planned to stock the room with water, some treats, beach accoutrements, etc. When I entered the room the air conditioner was not working. We tried to reset it to no avail. I walked back to the front desk and asked her to give us another room. She said she would send maintenance to look at it and I said if in fact it’s broken (which I know it is) do I have to walk back here and get another key? She said yes, so that whole situation rubbed me the wrong way. Why couldn’t she just issue me a new room at that point? So the maintenance man comes and mind you in the meantime I have dinner cooking and my guests are set to arrive within the hour. The maintenance man in fact does the same thing that I did to try to reset the air conditioner and then he tells me yes it’s broken and that he wants to swap it out. He tells me it’ll take about 15 to 20 minutes and when I go back to the front desk she is irritated because I don’t want to wait 15 to 20 minutes for him to fix the air conditioner! At that point I get heated and I am not speaking in a calm voice anymore I tell her I just want another room. She argues with me as to why I need to take the room that she’s giving me and I refuse so she abruptly says well we’ll just cancel your reservation and you can go elsewhere. Again my guests are arriving in about an hour! She finally issues me another key and I leave and my head is pounding at this point. That is just the problem that I had at check in. I could go on and on. Later the next day my family member actually asked for a vacuum cleaner because the floors were so dirty. He mentioned that the room’s AC didn’t work yesterday when his family members checked him in. HUGE MISTAKE! Now she knows that he is my relative and again the same front desk person said that he could not borrow the vacuum cleaner because he wasn’t the one that checked into the room and the reservation wasn’t under his name. She wouldn’t give him fresh towels either. I thought that it was just me that had a problem with her, but I after she wouldn’t give my brother towels I am convinced that she needs to find a different job where she doesn’t have to speak to people.I just cannot believe that this woman works with the public. In my entire life I have never been spoken to like that and I worked in the restaurant industry for over 20 years and have never never never spoken to a customer like she did to me.
Holiday Inn Resort Galveston-on the Beach
3.9/5100 avaliações

Holiday Inn Resort Galveston-on the Beach

Galveston|0.61km de Galveston Island Convention Center at The San Luis Resort
The $40 plus tax park and cruise, and round trip shuttle to the cruise port sounded like an amazing deal after comparing parking at the port. Shuttle from the hotel to the port went smooth. Returning was terrible. On disembark day, I called the hotel at 7:30 AM to make sure we knew where pickup was and the shuttle bus number. We arrived at the pickup place at 9:45 am and confirmed with port staff we were in the right location. At 10:19, I called the hotel to check on the shuttle’s route. I was told the driver was at the hotel picking up passengers and headed our way in about 10 minutes. At 11:00, I called the hotel again to check on the shuttle as we had seen several other shuttles come and go repeatedly. She said we had been waiting way too long and he should be there shortly and if he didn’t arrive in a few minutes to call back. I called back around 11:30- was told they would personally talk to the driver and they would call me back. I missed the call but called back promptly and was told a driver was on the way. Just before noon, a Mercedes’ shuttle #405 van pulled into the designated parking spot. He said he would take us to Holiday Inn Express and I told him we needed the resort and he said he would take us. He was not a charter bus that had dropped us off and he definitely was not bus number 803 as the hotel had told us . He said he was normally a private shuttle but he was filling in and helping out and would take us. He was confused as how we had waited so long but overall was apologetic and friendly given we had sat in the sun waiting for a ride for over 2 hours at that point. We arrived back at the hotel and I stopped at the front desk. The staff apologized and said that this driver wasn’t even their driver and was just a nice driver to bring us back and was not affiliated with the hotel. The manager I believe apologized and thanked me for the feedback and said she would get with the shuttle company to improve their service. She also said they would get us taken care of at check in and all set up for our stay. When I told her we were only there to pick up our vehicle and head out on our 7 hour drive, she just said oh ok I thought y’all were staying not leaving. She made no attempt to compensate us for the trouble or the terrible experience of sitting out in the sun for two hours. Won’t stay here again or recommend it. If you’re cruising, just pay the extra money and park at the port so you can leave in a timely manner!

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The San Luis Resort Spa & Conference Center
4.2/5104 avaliações
The hotel was perfect for what we wanted apart from the dark & dreary decoration of the rooms... dark browns, mustard & dark orange colors were not what I expected at a seaside resort! I imagined walking into a light blue or light green room as you'd see in the condos to rent. These colors were just dark & desperately need renovating. The bathroom had seen better days for sure...the bath base looked slightly grubby but it had a raised anti slip mat which often retains a darker appearance & the shower doors were streaked & didn't fit together properly. Basically it was a bit messy & unappealing! However, the facilities were excellent. Balconies are great w/ wonderful views. Club ten level allows a child free zone, which makes it way quieter & offers a free delivered breakfast or a voucher to reduce your breakfast bill @ Blakes Bistro & I believe free valet parking (apart from tips of course!) The restaurants here at The San Luis are excellent. Everything we ate here was delicious but expensive. Service was excellent also & all staff were extremely attentive & friendly.
Motel 6 Galveston, TX - Beach/Seawall
3.3/5103 avaliações
When I arrived to check in I told the woman at the front desk that the room was for my family members. I live in Galveston and wanted to make this stay special, so I planned to stock the room with water, some treats, beach accoutrements, etc. When I entered the room the air conditioner was not working. We tried to reset it to no avail. I walked back to the front desk and asked her to give us another room. She said she would send maintenance to look at it and I said if in fact it’s broken (which I know it is) do I have to walk back here and get another key? She said yes, so that whole situation rubbed me the wrong way. Why couldn’t she just issue me a new room at that point? So the maintenance man comes and mind you in the meantime I have dinner cooking and my guests are set to arrive within the hour. The maintenance man in fact does the same thing that I did to try to reset the air conditioner and then he tells me yes it’s broken and that he wants to swap it out. He tells me it’ll take about 15 to 20 minutes and when I go back to the front desk she is irritated because I don’t want to wait 15 to 20 minutes for him to fix the air conditioner! At that point I get heated and I am not speaking in a calm voice anymore I tell her I just want another room. She argues with me as to why I need to take the room that she’s giving me and I refuse so she abruptly says well we’ll just cancel your reservation and you can go elsewhere. Again my guests are arriving in about an hour! She finally issues me another key and I leave and my head is pounding at this point. That is just the problem that I had at check in. I could go on and on. Later the next day my family member actually asked for a vacuum cleaner because the floors were so dirty. He mentioned that the room’s AC didn’t work yesterday when his family members checked him in. HUGE MISTAKE! Now she knows that he is my relative and again the same front desk person said that he could not borrow the vacuum cleaner because he wasn’t the one that checked into the room and the reservation wasn’t under his name. She wouldn’t give him fresh towels either. I thought that it was just me that had a problem with her, but I after she wouldn’t give my brother towels I am convinced that she needs to find a different job where she doesn’t have to speak to people.I just cannot believe that this woman works with the public. In my entire life I have never been spoken to like that and I worked in the restaurant industry for over 20 years and have never never never spoken to a customer like she did to me.
Baymont by Wyndham Galveston
4/5101 avaliações
Hotel location is very good, this price is really suitable, breakfast is like other similar hotels, yogurt is very good, the front desk is very good, the scenery is really good, the seabirds are very beautiful
Hilton Galveston
3.8/5103 avaliações
Hotel location is good! Recommend everyone can come here to see! Parking is free! Especially for everyone, this restaurant, which is very close to the hotel, tastes quite good!
Quality Inn & Suites Beachfront
3.7/5101 avaliações
My wife and I were delighted to celebrate our 25th wedding anniversary at the Dan'l Webster Inn. From the moment we walked through the front door, we were greeted by Dan, one of the warmest and kindest soul's we have met on our travels. He embodies the spirit of this fabulous place, transforming what could have been a life-less historical place into a joyful embrace of history and good will. I hope each person who enters your doors has the good fortune of meeting this charming man! We will be back.
La Quinta Inn & Suites by Wyndham Galveston West Seawall
3.8/5101 avaliações
So clean and so perfect! The breakfast in the morning is so fresh and so t get me started on those fluffy eggs! They even have a cute small pool and hot tub that bubbles up at night for the late swimmers and kids. The beds are fresh and so is the towels. Everything is clean. This hotel is more like a 5 star hotel not 4.

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