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5 star

Riad Fes - Relais & Chateaux
4.6/578 avaliações

Riad Fes - Relais & Chateaux

Fes|0.48km de Moulay Abdellah Quarter
First of all, this is absolutely a 5-star hotel in terms of the physical property. The building is breathtaking, the location is perfect, the services offered, from the in-house restaurant to the spa to the rooms are really quite difficult to fault, at least on paper. Unfortunately, this is where the good seems to end. There are a number of recent reviews heavily criticizing the service here. We decided to ignore them, figuring it was likely just a few one-off bad experienced, and that ours would be better. This was a mistake. The service is some of the worst I have received period, from any hotel. The full list of complaints is too long and detailed to really convey here, but suffice to say, the short of it is that we were constantly made to feel a burden to the staff. At every turn, it seems they tried to do as little as possible to assist. One such example, when we asked if they could spell the name of a restaurant they suggested, we were told ”no.” Didn't ask if they could make a reservation for us, escort us to there, or even (god forbid) print out a map or listing of the restaurant, just asked to spell it. When we arrive our first night to a shower drain that failed to function, we had to try 4 separate times to get it repaired, each time them sending up the same person, a bellhop, to do the work, and telling us that we were wrong that the drain was broken. The video we have of the shower overflowing after each ”repair” would seem to suggest we weren't indeed wrong. We asked prior to arrival if they could arrange shipping of some souvenirs home, they assured us it wasn't a problem, I'll let you guess how that turned out. Service was bad to the point that one evening, the bartender running the rooftop bar, which was losing power every few minutes and staffed by one sole bartender for 40+ guests, was evening complaining. The list goes on for much longer, and in some cases, more egregious offenses. Worst of all, when we reached out to the property to share our experience, they failed to even reply. No apology, no cut and paste PR reply, not even an email confirming they had received our (now numerous) emails - just radio silence. The primary issue seemed to be two fold, the first being that the hotel is understaffed, the second being that (some of) the staff that was there seemed to be poorly trained in hospitality. Really, there are too many great Riads and other accommodations in Fes to bother staying here - do yourself a favor and find another.

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Riad Ouliya
4.5/554 avaliações
The food and service at Restaurant Ouliya were phenomenal. Rachid and Oyoub were very friendly and attentive, and took their time to make us feel welcomed in a new city. Oyoub even showed us our way back to our AirBnB after dinner.
Hotel & Spa Dar Bensouda
4.7/549 avaliações
The younger brother at the front desk is very enthusiastic, because the language is different... I am very patient to give us directions, help a local guide... The hotel location is too far from the city gate, the luggage is manually dragged by the workers... difficult to find, they will not find it. I will get lost in the old city...
Riad le Petit Patrimoine de Fes
4.4/511 avaliações
Le Riad est au cœur du Médina, l'emplacement est très pratique pour la découverte de Fès. Notre séjour était un pur bonheur, la chambre était spacieuse, propre, bien décorée et chaude. Le personnel est un coup de cœur, il était à la hauteur de l'hospitalité marocaine, très aimable, agréable et aux petits soins. Nous avons adoré le thé et les petit déjeuner, copieux et variés, en terrasse, la vue est juste magnifique, idéal pour commencer et finir la journée. Je recommande vivement cet établissement si vous voulez rendre votre séjour à Fès inoubliable.
Riad Rcif & Spa Originale
4.6/548 avaliações
Breakfast is a local breakfast, see the picture, relatively plain. I like to eat meat in the morning so it is not very appetizing. The hotel itself is really beautiful, the official website said that the 13XX Pasha Palace was refurbished and refurbished. The hotel is located in the old town and is convenient to wherever you go. But the Old City is harder to find, so you must not miss the sign on the wall when you walk! Finally, in a digression, I encountered a small gangster who forced the way to lead money in the alley. Don't want to save money for the sake of saving money!

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