102 avaliações
Miami Lakes Hotel
Miami Lakes|3.57km de Dollar General
What started off as a good moment/event for teenage seniors celebrating a memorable night, turned bad in minutes. I went to the Miami Lakes Hotel located in Miami Lakes thinking I was going to be able to watch my niece and her friends get ready for their senior prom but within 20 minutes of me being there the security guard that is employed by Security Alliance (Andy)rushed down the walkway to the room with a hotel manager. Once they arrived at the room they refused to speak with me or my sisters husband, they wanted to only speak with her because the room was registered under her(not a big deal but she was helping my niece get ready for her special day). Once she was able to come out they informed her that the food setup outside was a fire hazard. After about a few minutes I started breaking down the food because we just wanted to make sure the girls enjoyed their day. Within 20 minutes of breaking down the table the same security guard was standing in the corner on his cellphone and returned with another guy who said everyone had to leave. It was a terrible thing to hear that now you have to be rushed out the room because according to management you can only have 4 guest per room. Because this bothered me I requested to speak with management. In the middle of the hotel there is a Tiki hut area. At that table there were about 4-5 men sitting with music drinking alcohol (several bottles on table) on the other side of them there was about 7-10 people boxing. I asked about an open container policy and management did not seem to know what the rules were. I was disgusted because I felt like we were being discriminated against. There was no noise coming from our gathering and there were no guest being disturbed. We didn’t have alcohol and we didn’t have music. The security guard seemed very happy that we were told we had to leave out of the pool area(no one was in the pool). This by far was the worst experience I have ever had at any hotel, even kid friendly hotels give better treatment than this. Prior to renting the room my sister asked if she could have the event there and she was told she could but apparently they didn’t give that message to everyone. The operations manager (Fran) was leaving before he made the decision to shut everything down and the hotel managers (Rafael and Chris)watched at the front desk as security (Andy) harassed us by the room. The room was a spacious room but for the price and treatment from Security Alliance staff (Andy)and hotel management, I would never rent a room from this place.
Muito bom
57 avaliações