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Overall, we enjoyed our week at Dreams Madeira Resort, but there is certainly room for improvement. The resort's outdoor facilities are excellent, though we couldn't fully utilize them due to the cool and windy January weather. Unfortunately, the indoor spa was not yet open during our stay. The staff were generally extremely friendly and accommodating, particularly in the Cocoa Cafe and at Voce (thank you!). However, the Moments Bar was entirely unsatisfactory. Both the atmosphere and the staff left much to be desired. Service was poor, and we often had to go to the bar to order despite staff walking around. This was consistent over six nights. The room was brightly lit with no background music, making it uncomfortable despite the good furnishings. Additionally, it was quite small, being the only indoor before and after-dinner 'hang out' area, and we could not go outside as it was too cold. As Preferred members, we had access to the lounge, but it lacked atmosphere, and wasn't really inviting. New Year's Eve was a disappointment. There were too many options, creating a mish-mash of events and places to be. Some guests were dressed for a Gala, while others were dressed for a trip into town to see the fireworks. We ended up in gala dress, with two other tables, of families with small children, in one of the brightly-lit restaurants. To make matters worse, our main courses were served at three different times for our party of four. Despite the band outside, we chose to play a game in the Preferred Lounge to kill the time, watched the small fireworks from a distance, and went to bed. There weren't ever really very many people other than staff in the party tent, so it was all just a bit awkward and lacked a party atmosphere. This was not what we had expected. On a positive note, the decor overall was very modern and comfortable, and our room was spacious. Housekeeping, however, was hit-or-miss, with random restocking of the minibar and bathroom towels. The last two nights were extremely windy, making it very noisy and we couldn't sleep. We would also recommend avoiding rooms above the Explorer's Club, as noise from below can be heard through the floor. Despite these issues, the friendly staff and pleasant facilities, other than those at the Moments Bar, helped make our stay enjoyable. The food was generally good (not excellent), though the World Cafe buffet was mediocre, which is why we avoided it on New Year's Eve. We recommend more professional training for the restaurant staff, as friendliness alone is not enough; the service expectations at a 5-star resort should be higher than those for staff working in a mid-range American restaurant. Certainly we never forgot that we were in an 'all-inclusive' resort, based on the level of food and service quality, which has made us reconsider choosing a resort with this option in the future. Nonetheless, we truly wish the resort success, as the location is beautiful, if remote, the facilities are lovely,

Small friendly hotel ideally located in Machico just a few minutes from the beach. Rooms all had a balcony with sea view. Spacious and clean. Excellent breakfast serving bacon and eggs, selection of cold meats and cheeses. Choice of lovely bread and fruit together with excellent coffee. Staff were very friendly especially Shez who so helpful and gave us some excellent recommendations of places to visit. Would highly recommend this as an excellent base to explore the island.

I booked this hotel as part of our week long trip in Madeira due to its proximity to the airport. The location was perfect and the hotel was spotless with an amazing hot shower. The small town where the hotel is located has plenty of little cute bars and restuarants too. Big shout out to the guy who was working doing the Karaoke during our stay - he was providing top entertainment in multiple languages and I loved it!

A very elegant hotel. There is a swimming pool available on level -1. Rooms clean and well-equipped. Parking available on the hotel premises. Golf courses are nearby and the ride to the airport takes about 15 minutes. Me and my partner we had a great experience here in Madeira , the staff is very friendly and helpful i want to thank for all your help and support ,the food in the hotel is absolutely delicious 🙏

Newly renovated hotel. Many comforts included in the price. Proximity to the golf club and the airport. The location is in the mountains where the weather is often variable (I stayed the last week of June 2024). What struck me strongly were the following things = cleanliness, the maids' staff is really efficient and takes care not only of the accommodations but of all the guests. The cuisine (I'm Italian) is incredible. Very refined and light, cooked at the moment. Do you think that the hotel has a large vegetable garden where seasonal vegetables are taken from... isn't it a fairy tale? However, the thing that struck me the most is this great team of people who work inside. All of them very, very friendly and helpful. A fantastic stay that I wholeheartedly recommend.

Booked this place for 2 nights, total including breakfast £119. I was just out of hospital in Portugal having operation for stomach cancer. Before flight home to England. Put me and my son in horrible room small window facing a wall. Complained so changed room. I had medication from hospital that needed to be kept cold,. The fridge in the room did not work, ask for replacement fridge, which arrived next day,. Not kettle for making tea/coffee, very basic room Sorry we didn't book better hotel in area for cheaper price When checking out, reception staff charge me for , water and bedroom tax, I said I haven't had any water, and Agoda price of £118 was total. No extra to pay. Staff insisted I had to pay, I was in so much pain still with operation for cancer, I just paid extra rippoff charge they ask for I only way I can get some Solis on this hotel is to warn people to avoid this place like the plaig and not to book here. The pictures look lovely, but trust me not the same when you arrive there (scam). Left a bitter taste with me. Horrible old staff, just want your money and not polite about it. I had cancer removed from my stomach, and was glad to remove myself from this so called hotel ( what a joke). Should hang there heads in shame.