Descubra sua estadia em Santana

The breakfast is really good. They make omelettes, waffles, porridge and more fresh for you. The massages are also great, the lovely Ines made us feel very relaxed. Everything was clean and they bring you little pralines every day to your room. We also had a nice rain shower. At the en we got a little port wine bottle made from their own wine. ♥️

We stayed in the Hotel 2 nights with half board. The first impression is good, a very charming hotel. The hotel was quite full. The service for the breakfast was not good. We had selfservice, the only thing the staff had to do was asking for tea or coffee and refill. They were stressed. For dinner we wanted to have some red wine. They had 8 red wines, from this 8 wines - 3 were out of stock - we could choose between house wine which was not so good or the very expensive ones like Chryseia for 95 Euro or Cortez de Cima for 55 Euro. We complained and the answer was that they wanted to make a new wine list. We said that this is very poor for a Hotel Group like this. The next day they proudly presented us the one we wanted to drink the day before. From the menu - starter I order Buffalo mozzarella with tomatoes, they told me they just serve it with fresh cheese. I do not know what I should think about this place. The value for money is not right.

Visited on a Saga holiday and were very impressed. Room was large and comfortable. Staff were very friendly and could not do enough for you. Food in the restaurant was excellent. The only downside was that it was quite remote; however if you want a relaxing holiday it would be hard to beat, or if you have transport it makes a wonderful base to explore the north of the island. We will certainly revisit

Our experience of the hotel was enhanced by our meal in the restaurant, which I have reviewed separately. My favourite thing about the room was the enclosed balcony. It was like having a private yoga studio in the sky. (Fellow yogis note, the floor was slippery.) I also enjoyed the spectacular view from the Sauna, which at the time was free because it was not working optimally. (So do ask!) It was good enough for me, but it took over an hour to heat up. The Pool looked too small and shallow to actually swim in, but mostly it was unusable as it was colder than the sea. I don’t know if this was usual. Breakfast was fairly similar to ones we had at other Madeira hotels, but this place had the tastiest selection of fresh bread rolls and very good garlicky mushrooms. The room was clean. We liked the 3-section recycling bin in the room. Others mentioned lack of plugs for phones. Erm... we knew about that but were surprised to find that there were not enough plugs for the room items. The Kettle and TV had to share a wall outlet. They really should consider supplying an extension lead, which could be given out and collected at check-in, just as they (bizarrely) do with the TV remote control. We did start off on a rather bad note. At check in, we were downright ignored. One receptionist was settling a dispute with another guest, but both members of staff deliberately avoided any sort of eye contact with us. I don't normally notice this sort of thing, but it was rude and infuriating and lasted some time. A simple nod would have sufficed. I’ll put this down to a bad day for the first member of staff, who later was helpful. After a long wait for no discernible reason, the other receptionist demanded payment before we had even seen the room, for which we had paid in advance. We've stayed at many places who use multiple booking sites. Sometimes you pay on arrival, sometimes beforehand, and we understand that the hotel needs to know. However, there are ways of asking that don't come across as offensive and like one is trying to get away with something. Not everyone is out to steal the remote control. Make sure you bring proof of payment if you’ve paid in advance, as we had. The hotel is lucky that they have out of this world views.

Really great value hotel, clearly family owned and family-run given the dedication and attention to service by staff. Located In Machico it’s is 2 minutes from the Islands only sandy beach. A great bonus. Room and bedding were excellent and spotlessly clean . I note other reviews commenting on carpet stains- yes perhaps the carpets are a bit older but the rest of the whole hotel package more than makes up for it. The breakfast every morning was plentiful with a very good range of options. Hotels like this need to be supported as they are doing a great job at providing very good quality at an incredible price. Probably the best value hotel stay we’e had.