Hotéis Hot spring em Cartagena

Excellent hotel and staff. Brand new with some amazing art work and decor. The view and ambience is simply beautiful. The only one problem I have which I know is being addressed is the last 1/2 drive to the hotel is literally thru some rough unpaved road which can make you car sick if you suffer from motion sickness. Besides that which I said is being addressed a must visit to relax and be one with nature if you are in Cartagena

We pretty much loved the ambiance. That was pretty much it. When we arrived at our room there was a very big ball of hair on the floor. That first night I fell down going to the bathroom because there was a big puddle under the AC. This is something that happens all the time but we could have been warned. We had to ask for an extra floor mat to cover the puddle for the rest of the trip, as it was at the bathroom door. The only way to enter the hotel is to ring the doorbell and wait for someone to open the door. They assure you that there is always going to be someone there to let you in. There wasn’t. We were left outside for 10 minutes and only because we were lucky that another guest was leaving and opened the door. We experienced this twice. We called and texted and got no answer. For 2 hours we could not find anyone who worked at the hotel to tell them was happening The first day, the housekeeper who cleaned our room was extremely rude because we came in to the room as she was cleaning. Our whole experience in Cartagena was disappointing, and this hotel is the main reason why. If you have a impairment to climbing stairs this hotel is not for you, you need to get to the third floor to have breakfast,.