Hotéis em Marraquexe com balcony

This is an absolutely stunning Riad. I cannot praise it enough. The courtyard is beautiful and full of trees and plants. The restaurant shares this space and is a wonderful experience to have breakfast, lunch or dinner among the trees and plants. We stayed in room Orientalle and it is just incredible. There is a balcony over the pool and plenty of room to relax. The artwork is also stunning, not just in the room but all over the riad. It is like staying in a museum. There are also many patios to relax in although we could not make full use of them as the weather wasn't great. The real stars of the Riad are the staff. They are simply amazing. Ahmed looked after us so well. Sorted out our transfers and organised a tour of Marrakech, booked a restaurant for is. Would always ask if we were okay was always ready with a tip or helping on what to do or where to go. When he wasn't there Khalid did the same. Khalid is also very friendly and helpful. It was great having them in reception just before you went out. As we had come to celebrate our 25th Wedding Anniversary Ahmed had decorated the room with petals and had also arranged a bunch of roses for my wife. He also organised a special vegetarian dinner in the restaurant for us Housekeeping led by Latifa were great and the room was cleaned very well and repeatedly decorated with rose petals. Breakfast is a traditional Moroccan one and is very good. The star is however Oussama, our waiter. He looked after us every day and insisted we try everything and made sure we had a good breakfast. He is a very genuine person and truly wants you to have a good time. When we had dinner at the restaurant one evening he made sure we couldn't eat another crumb. A truly kind and sweet person I cannot praise the Riad and staff enough. It is not the cheapest place but for my wife and I it was worth every penny. The memories we have will last for ever. We will return

Convenient location, spacious room, friendly staff, nice environment, good breakfast, balcony with a view

Place is nice and clean, staff was also very helpful. However, do note that the address is not the actual address of the riad. I am travelling alone, and only booked this riad because it was right beside where my friends are staying. I only found out when I arrive that it is a 4-5mins walk from the actual address stated on trip.com. Which was very misleading and they should update the correct address. Kudos to the staff who was very nice to walk me out many times, as I prefer to have someone walk me in the early mornings, and at night. Provided water, and also very helpful and friendly. Another issue I had was that I arranged an airport transport to pick me from the airport, and was told the driver will be carrying the hotel sign with my name. I could not find the driver and panicked, again because I was travelling alone. I had to call the riad to realise that the driver was not carrying the correct sign, but another name similar to Riad Dar Massai, and did not have my name on it. Which was honestly impossible for me to recognise which is my driver. The sign should be made clear to guest first time in Marrakesh to just show ”RIAD DAR MASSAI + name of guest”. Finally, the aircon was great, but blankets were really thin. I know they provided extra blankets but I did not use it. So I am very cold at night. Apart from the few drawbacks, it is overall a beautifully designed Riad, I actually really loved the interior architecture, and the rooms are clean and spacious, showers are hot and nice.

Very good Riad the food and the personal were amazing the Riad is very calm et very beautiful. Furthermore the staff is very helpful I have forgotten something and the personal bring me to the location. I gladly recommend this stay

Riad Musee is ideally located close the the heart of the medina. The hosts are brilliant; friendly, knowledgeable and attentive. Breakfast on the sunny rooftop terrace was a highlight, with views across the medina. The interior of the riad is very well kept, clean and comfortable.

Minha primeira vez para mim e minha esposa com as 2 crianças para experimentar o All Inclusive Hotel. Isso serve para elogiar o excelente serviço prestado pela equipe amigável do seu hotel durante a nossa estadia de 5 de fevereiro a 9 de fevereiro de 2025. As alocações de quartos foram feitas com facilidade sem esforço quando chegamos lá. As excelentes instalações começam com piscina aquecida, parque aquático, campo de futebol, quadra de tênis, quadra de basquete, minigolfe, tênis de mesa, playground infantil. E também aplausos de pé para todas as equipes de entretenimento. As camareiras fizeram um trabalho excelente em garantir que os quartos estivessem em ordem e limpos. Além disso, os bufês servidos no café da manhã, almoço, jantar e lanche eram altamente suntuosos, pois nos divertimos muito nos deliciando com a variedade de variedades. Obrigado, definitivamente voltaremos a este hotel.

Um hotel muito bom. Duas piscinas aquecidas (30 graus Celsius), uma delas coberta (1 hora por dia, reserva obrigatória). Três restaurantes e vários bares. Perfeito para aproveitar o clima maravilhoso!

Bien placé et chambre propre et spacieuse. Personnel sympa

The check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room. The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.

Sinceramente, o quarto era muito bom, bem espaçoso e silencioso. No entanto, tive que pagar € 1,50 quando cheguei. Dei € 5 para o recepcionista e ele disse a frase mágica: ”Ok, você não precisa de troco e deixa o resto comigo”. Eu ia deixar uma gorjeta, mas quando você vê que ele está tentando ficar com o troco sem entregar para o cliente, a coisa vira ridículo.