Not really sure where I should start with this review in all honesty. Before anything else, I want to state that the staff who work there are great. Truly lovely people who will do everything they can to help you. I have coeliac disease, and the chef (Nicc - unsure of his name) was a star and really helped me out by preparing meals separately for me. Also, the barman (Dimitrii - again unsure) was a true gent and a shoulder to cry on at times! There were a number of issues, sadly the food selection on offer for guests was essentially the same every day. Same breakfast, same evening meals - the variation was minimal. The soft drinks were poor, the juices were not of the standard you would expect in a 4-star hotel. The rooms were very basic, clean but nothing special. There was a kettle in the room but no tea bags or coffee sachets. Another big issue for me were the fact that our double bed was in fact two single beds pushed together and not even a double duvet or sheet! We effectively slept in separate beds next to each other - not exactly intimate. Even the bath did not have a plug! I assumed this was an error, when I queried it I was told this was for economic reasons, so anyone staying here better like having a shower! Entertainment was non-existent. Beyond a few pool tables and to sit around and listen to the background music at the bar, there was nothing. The pool was out of service, the gym and spa you read about on their website was nowhere to be seen. And let's get to the real issue I had with our stay. To quote the Artiti Grand Hotel's own website ”Providing an intimate, relaxing and enjoyable vacation experience with highlights its rich heritage, an enviable location and personalized services”. Their idea of intimate and relaxing time was to ram every last room with teenagers (12-17) from schools across Greece. We did not get a single night of adequate sleep, the room adjacent to ours was blaring music until the small hours, shouting, banging doors, just the absolute opposite of having a relaxing time. We even moved rooms and it made very little difference. When we sat with the hotel manager to air our complaints, he essentially told us we came at the wrong time of the year. That was it. Perhaps he should include a footnote that his hotel is packed to the brim with screaming teens, smoking and drinking during the spring months. Absolutely pathetic, he offered no immediate apology either. As people who work hard and paid for a relaxing time, I honestly feel robbed by the Ariti Grand. Anyone who's managed to read this far and still thinks that the Artiti Grand is worth a look at, I say keep looking. Nothing about my stay would make me want to return.
Excellent
5 avaliações