Otel ***et güzeldi, çok memnun kaldık. Heryere yakın,merkezi konumda. Çalışanlar samimi ve ilgililer. Havuz ve diğer imkanlar da çok iyi. Kesinlikle tavsiye ederim.
Overall, the room was clean and well-equipped with both central heating and an individual air conditioner. However, the staff were often unfriendly and seemed busy, frequently stepping outside to smoke, especially in the morning. Most of them also did not speak English.
The hotel is quite isolated. While it has lake view, the view wasn't as appealing as I had hoped. There are only one or two expensive restaurants nearby, and they are not easy to walk to due to the lack of a proper path. The fact that you never see anyone walking in the area says it all.
A major drawback was the lack of helpful information. The staff could not provide any details on public transport or long-distance bus schedules; their only suggestion was to take a taxi and go to the station and buy a ticket. I managed to get information for the local 102 bus purely by luck. Fortunately, I arrived early for the bus to Doğubeyazıt, which has a fixed schedule. If I had arrived after 9, I will have to wait for three hours.
Other issues included an ATM they recommended initially that had no English language option, and an average breakfast that consisted of 90% cold dishes. If you go before 8 AM, there is no one ready to assist you.
Verdict: Stay here only if you are driving and are primarily looking for a clean room in good condition.
The hotel room showed the sign of age but it was still clean. I was happy to have offered an upgrade of room with good view of the Van lake. Unfortunately, I couldn’t sleep well because the centralised air conditioning system made me sweat throughout the night. The room was so hot! Staff were helpful and polite. Breakfast offered many choices of food. We also dined in the restaurant. Staff were friendly and helpful and the food was average.
This hotel looked like it needs some refurbishing but it does have a strong point in that it right on Lake Van. I had a few issues during my stay but were resolved immediately. The room I was first given smelled of drainage pipes so they immediately gave me another. In the evening, I realised my hair dryer was broken. They immediately sent someone to fix it. The next day, the water from my toilet no longer worked. They sent someone to fix it immediately while I had breakfast. They are very quick to solve any problems. I loved the breakfast, so much variety. And I am grateful that they let me have my room a bit earlier which many hotel won’t even if they could. The staff are great.
We recently stayed at the Hilton DoubleTree and was thoroughly impressed by the quality of service, particularly from a staff member named Halil. From the moment I checked in, Halil went above and beyond to make sure my stay was comfortable and stress-free. He was incredibly courteous, attentive, and genuinely helpful—whether it was assisting with local directions, making recommendations, or ensuring everything in my room met expectations. His professionalism and friendly demeanor made a lasting impression and truly elevated the overall experience. It’s staff members like Halil who make a difference in hospitality. Thanks to his dedication and service, I will definitely be returning to this location and recommending it to others. Thank you again, Halil, and the Hilton DoubleTree team!
The hotel is perfectly located and within walking distance of center town shops and restaurants. The staff was very helpful and friendly. I would definitely return.
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