We had an amazing time at NASPA New Otani — this hotel is a fantastic choice if you’re visiting Yuzawa, especially for a winter getaway! The staff were incredibly warm, welcoming, and attentive throughout our stay, making us feel right at home from check-in to check-out.
Our room was spacious, clean, and comfortable — perfect for relaxing after a day of skiing. The location is ideal for winter sports lovers with ski-in/ski-out access to the slopes and easy shuttle service to Echigo-Yuzawa Station, which made getting around a breeze even in snowy weather.
The onsen and bathing facilities were relaxing and just what we needed after spending time outdoors. The buffet breakfast and dinner had plenty of variety and were really enjoyable, with something for everyone.
While the hotel is set a little away from town, the free shuttle made it convenient to explore the area if we wanted. Overall, it felt like a perfect blend of comfort, convenience, and superb service — highly recommended!
The hotel itself was nice, but the staff at the ski resort was horrible, the rentals are also not well maintained. The boards are not waxed, which makes it difficult to work with as there are a lot of flat routes which are difficult to avoid (Pony and village road were the flattest slope Ive ever seen in my life, I had to unstrap and walk and the board just wouldn't move). Ski resort staff were unfriendly and the rental staff was the worst, there was a lady there that was cold and rude. The only reason why the rental shop is surviving is probably because the equipments are salomon branded and that there is no other option. I would visit again but only because the routes are fun, Myoko long run was the best, but I would never want to rent from the shop again.
The food was very very good. For breakfast, you could choose from western or Japanese buffet. Western buffet is highly recommended, the omelette was the best ive eaten in my life and there was a diy risotto which was great as well. For dinner, there were 4 options, either buffet, steak, Japanese or shabushabu. All requiring reservations which is tough if you are checking in the evening as some might not be available. Highly recommend the steak, the food was good and the staff were amazing. Japanese was the hardest to get a reservation for but the food was quite underwhelming. The room was clean and ski lockers are also provided but it's tiny and can barely fit 2 boards. But I wish that in the toilet in the common area, you can adjust the tap temperature as the water is freezing cold.
Amenities wise, bottled water are provided daily, also, yukata was provided but you can only wear them to the onsen which was extremely troublesome as I had to change multiple times a day.
The hotel provides shuttle bus services to and fro jyoetsumyoko station which was easy to book. The bus drivers were also friendly and helped out with the luggage.
In summary, for a 5 stars hotel, it didn't live up to expectations, ski resort and rental staffs were unwilling to help and unfriendly. Also, some of the staffs could not speak Japanese which is puzzling for a hotel in Japan. If not for the amazing snow and slopes I would never come back.
Quando EU cheguei à recepção, eles disseram que o nível 10 estava sob renovação e que a minha reserva não me dá escolha.Esta é a primeira vez que EU Disse que não tinha escolha para a configuração Da cama.
As quartos não são provas de som.Podemos ouvir vozes Da próxima sala.
A sala é espaçosa de acordo com o padrão japonês, e a localização é boa, perto do Bandai Pier e Da moda shopping.Podemos caminhar para a estação de trem EM 10 minutos.
Apreciou a nossa estadia.
Location is good. Also, it has a gym room. Clean and spacious room. But the front desk staff is not too helpful. The hotel refused to lend me a knife or help me to cut the melon. It makes me to bring to restaurant to eat it.
A posição é difícil, EU 115/3/2 Estou a ficar para pegar o carro até 19:00 no mês, MAS tenho SEU próprio Campo de neve super bom (só EM duas placas) para pureza, não posso ver a ferver completamente!Mas é UMA pena viver Quatro DIAS e três Noites antes de ter limpeza de quartos e reencontrar a CAMA. Eu vivo três DIAS e duas noites. Amigos perguntam se recomenda ~~
Lodge Raven oferece acomodação 4 estrelas em Liyama e tem jardim, lounge compartilhado e restaurante. Estação de esqui Ryuoo fica a 25 km de distância. Jigokudani Monkey Park está a 31 km, Zoológico de Suzaka fica a 33 km e Templo Zenkoji fica a 33 km de distância da acomodação. A acomodação oferece serviço de quarto e Wi-Fi grátis em toda a propriedade.
A região é popular para esquiar. Em Lodge Raven, é possível alugar equipamento de esqui.
Lodge Raven fica a 35 km de Estação de trem de Nagano e a 15 km de Lake Nojiri. O Aeroporto de Aeroporto de Matsumoto fica a 111 km da acomodação.
Property is set in a very quiet and peaceful environment. Very clean and modern. Well maintained after its renovation. There are plenty of free parking space.
Room is big but unfortunately without shower/bath - a big negative for the property. There are two common showers for the whole hotel which must be busy during peak seasons. I recommend the hotel especially during off peak season when you can use the public showers. Otherwise you have to use the bathing facilities in the onsen.
Ótimo
48 avaliações
9,2/10
Preço a partir de
SGD 91
por noite
Verificar disponibilidade
Veja todos os hotéis com Gym em Niigata Prefecture
Explore avaliações de hóspedes de hotéis em Niigata Prefecture
Ver tudo
9.0/10
Great
GGuest UserThe hotel itself was nice, but the staff at the ski resort was horrible, the rentals are also not well maintained. The boards are not waxed, which makes it difficult to work with as there are a lot of flat routes which are difficult to avoid (Pony and village road were the flattest slope Ive ever seen in my life, I had to unstrap and walk and the board just wouldn't move). Ski resort staff were unfriendly and the rental staff was the worst, there was a lady there that was cold and rude. The only reason why the rental shop is surviving is probably because the equipments are salomon branded and that there is no other option. I would visit again but only because the routes are fun, Myoko long run was the best, but I would never want to rent from the shop again.
The food was very very good. For breakfast, you could choose from western or Japanese buffet. Western buffet is highly recommended, the omelette was the best ive eaten in my life and there was a diy risotto which was great as well. For dinner, there were 4 options, either buffet, steak, Japanese or shabushabu. All requiring reservations which is tough if you are checking in the evening as some might not be available. Highly recommend the steak, the food was good and the staff were amazing. Japanese was the hardest to get a reservation for but the food was quite underwhelming. The room was clean and ski lockers are also provided but it's tiny and can barely fit 2 boards. But I wish that in the toilet in the common area, you can adjust the tap temperature as the water is freezing cold.
Amenities wise, bottled water are provided daily, also, yukata was provided but you can only wear them to the onsen which was extremely troublesome as I had to change multiple times a day.
The hotel provides shuttle bus services to and fro jyoetsumyoko station which was easy to book. The bus drivers were also friendly and helped out with the luggage.
In summary, for a 5 stars hotel, it didn't live up to expectations, ski resort and rental staffs were unwilling to help and unfriendly. Also, some of the staffs could not speak Japanese which is puzzling for a hotel in Japan. If not for the amazing snow and slopes I would never come back.
Bbesty_5029The room was a bit dated, but the main issue was how uncomfortable the duvet was. They just had a sheet under the duvet instead of the duvet being properly covered with a duvet cover. The sheet kept getting tangled at night and wouldn't stay tucked in. The hotel's main advantage is its own ski resort. While not huge, it's perfectly fine for beginners, and only allows two-plank skiing. Plus, the hotel includes ski tickets, and there's a ski rental shop nearby, which is quite convenient. A slight annoyance was that check-in isn't until 3 PM; we arrived at 2:30 PM and had to sit in the lobby until 3. The large public bath was spacious and good for showering. On a side note, on our way back, the shuttle bus was full, so the hotel sent a separate minivan for my family, which was excellent! We really felt valued!
EEdPWProperty is set in a very quiet and peaceful environment. Very clean and modern. Well maintained after its renovation. There are plenty of free parking space.
Room is big but unfortunately without shower/bath - a big negative for the property. There are two common showers for the whole hotel which must be busy during peak seasons. I recommend the hotel especially during off peak season when you can use the public showers. Otherwise you have to use the bathing facilities in the onsen.
GGuest UserWas given a room with 2 single beds. When I checked with the reception, they said their level 10 was under renovation and that my booking doesn't give me a choice. This is the first time I was told I don't have a choice to the bed configuration.
Rooms are not sound proof. We could hear voices from next room.
Room is spacious by Japanese standard, and location is good, near to Bandai Pier and fashion shopping. We could walk to the train station in 10 minutes.
Enjoyed our stay.
GGuest UserI felt a little far from the station, but it was a distance to walk at all.
The room was clean, the bathtub was large and it was easy to take a shower.
I was grateful that breakfast was included for free, and I was happy that there was a specialty tarekatsu on the menu.
GGuest UserThe hotel is new, the staff service is good, the rock bath is very comfortable (500 yen for free), the hotel is not expensive, and the room has a great view. The food for breakfast and dinner is Japanese set meal, both are delicious😋. Overall worth a visit.
YYUIn the old resort hotel, the waiter has a kind of old-fashioned and honest devotion. In order to book dinner, he called me five or six times to arrange and confirm. Because the hotel is halfway up the mountain, every meal I ate at the hotel. I ate French, shabushabu and Italian, and the standard was good. Hotel hot spring is the best hot spring in Japan in recent years. Akakura Sightseeing Snow Resort also feels more ancient and wild, and has a unique flavor.
捨捨令The location is not satisfactory. I only stayed at 19:00 on the month of the shuttle bus, but I have my own snow field. It is super clean (only double boards). I can't see mold at all! But it's a pity that I have to stay for 4 days and 3 nights before I have housekeeping cleaning and re-made the bed. I only stayed for three days and two nights. Friends will recommend ~~
Para reservar um hotel na Trip.com, basta inserir seu destino, as datas da viagem e o número de hóspedes no campo de pesquisa. Em seguida, navegue pelos hotéis disponíveis e selecione o de sua preferência. Siga as instruções para inserir as informações de pagamento e concluir a reserva.
Como encontrar hotéis baratos na Trip.com?
Há várias formas de descobrir hotéis acessíveis na Trip.com. Você pode restringir os resultados da pesquisa filtrando os hotéis conforme a faixa de preço da sua preferência ou classificar os resultados por preço para ver primeiro as opções mais em conta.
Onde posso encontrar as ofertas de hotéis da Trip.com?
O Trip.com oferece uma seleção diversificada de ofertas e promoções de hotéis diariamente, durante todo o ano. Você pode encontrar facilmente essas ofertas especiais em nossa página de ofertas. Além disso, se você for membro do nosso programa de fidelidade, poderá fazer login em sua conta e encontrar tarifas com descontos exclusivos nas páginas da lista de hotéis.
Como conseguir hotel gastando menos?
Às vezes, reservar hotéis no meio da semana é mais barato, mas também depende da estação do ano.
Quantos hotéis estão disponíveis na Trip.com?
Na Trip.com, você pode encontrar mais de 1,5 milhão de hotéis em mais de 230 países ou regiões. Ainda não decidiu qual hotel reservar? Navegue pelo nosso site e encontre sua acomodação ideal!
Posso cancelar ou alterar minhas reservas de hotel na Trip.com?
Depende da política do hotel e da data do cancelamento. Verifique a seção de políticas nas páginas dos hotéis listados. Para cancelar ou alterar suas reservas, faça login na sua conta Trip.com, clique em "Minhas reservas" e siga as instruções.
Como posso entrar em contato com o atendimento ao cliente Trip.com?
O atendimento ao cliente Trip.com funciona todos os dias. Acesse o atendimento ao cliente no site ou app Trip.com e envie sua solicitação. Você também pode entrar em contato por telefone ou chat, dependendo da sua localização.