Hotéis com Gym em Kyrenia District, Cyprus

I want to begin by saying that the bar staff, pool staff, cleaners etc. are the friendliest, most welcoming people and so this review does not reflect on them at all. So we booked for 2 adults and 1 child (13years) through trip.com. After an overnight flight and being extremely tired, we finally arrived at reception to be told that no, we had only booked for 2 adults. We quickly showed the reception staff our email which said '2 adults, 1 child (13years)'. The man on reception told us that there was a comma and not a plus sign and so that meant that it wasn't plus 1 child. This completely baffled as why would the email have a child and age if not booked regardless of commas/+ signs and we continued to insist that we had booked for all of us. After some back and forth, he decided to ring the manager who promptly said that it wasn't something she would accept and that we would have to pay extra for our child. The man told us this and said that as we hadn't booked through the hotel, this wasn't his problem and that I could take it up with trip.com. Now, 2 flights, no sleep and the fact that I have various conditions that effect my mental health so much that I am registered disabled, I admit I responded harshly at this point. How can you advertise through a 3rd party website, be shown the confirmation, and still tell paying customers that this is your problem, not mine? Even if this were true, wouldn't a more appropriate response be 'You clearly have a booking and have come a long way, let's get you settled in a room and then we can either contact trip.com or help you contact them to get this sorted out'? I then asked to speak to the manager myself- the member of staff phoned her but she refused to come to the phone and said if we were unhappy, to cancel our booking and then shut the phone. Cancel and go where with what money? Were we supposed to walk back to London in order to have somewhere safe to sleep? There was no budge and around an hour after arrival, we were told by trip.com to pay the extra and they would refund us. Kudos to them, we were refunded within 2 days and they were extremely helpful. After all of this, there were so many issues with the hotel itself - street digs in the pool, ceiling in living room crumbling and falling, dirty sheets and tiles, the shower flooded every day and at one point was a waterfall down the stairs into the living room and we had to use wvery towel we had to soak it all up, ants everywhere, the list is endless and I have added pictures so people can see it for themselves. I am so disappointed the whole experience was an absolute shambles. To top it all off, I was telling a friend who lives in Cyprus and he knew the owner. He phoned the owner to tell him and the next day we were offered a free meal as an apology - so just because I had a contact, and the owner told you off, you give me a gesture of goodwill? What if I hadn't known anyone, would this gesture have even existed? Or would you have just told us it wasn't your problem? We refused. Disgraceful.

The location was very convenient, especially if you want to be close to the bank and the city centre. However, the hotel didn't provide water or a kettle, so I had to ask for tea or coffee each time. Inside, there weren't many facilities, so it might be perfect if you're planning to spend most of your time outside and just use the hotel to sleep. The cleaners can be quite loud in the mornings, and even when I put the sign out for my room to be cleaned, no one noticed. General it was a nice hotel with friendly stuff but regarding facilities I hope they can improve

Balayı çifti otele rezervasyon yapmama rağmen ödemenin alınmadığı söylenip kendileri uzun süre bekletildiler ve bu durum telafi edilmedi maalesef hizmet sektörü adına utanç verici bir durum ödemeyi aylar önce yaptığımızı ve kredi kartı ekstremizde ispatlayarak durum yaklaşık 1-1.5 saat sonra çözülebildi çok üzücü bir durum trajedi yazık (.)

The staff is friendly and attentive, but they are insufficient in number. Even though we made our reservation on July 5, we were told that the reservation was not confirmed and the payment was pending. We made a one-night deposit. 1 day later, they said that the money was paid and the deposit was refunded to us.

Merit park was great as always, the comfort of our home in Kyrenia is irreplaceable. The staff is always there for you, the service is great, the food is nice, the room is clean, the facilities are unlimited, the casino is nice, what more could you want? Merit quality is not surprising.

Very kind, friendly and professional service by this hotel. Overall rating for me is EXCELLENT!!! Specially, Big thanks to Ms. Songul from Mongolia!!! :))

The location of the hotel is very good. The sea is crystal clear. Activities for children fill the whole day. The staff is friendly but the number of staff is not enough for the guests. The cleaning is of medium quality. The food is delicious and the varieties are sufficient. The aqua parks are sufficient for children.

Since the room allocated to us was under renovation, we were placed in a random room after a few tries. The cleanliness of the room was bad. Especially the tops of the seats were in terrible condition. Likewise, the toilet was not at the desired level of cleanliness. The hotel is generally old and needs renovation.

The staff were very good, the staff were very good, they listened to every request with a smile and fulfilled. But the location could have been a little closer to the entrance centre or port. Also there was no beach but another hotel was agreed and went to service with the service. They were taken away, and We did not have any foreigners there.

A very clean, brand new, luxurious villa with all kinds of household items, offering a magnificent holiday experience with stunning views 🫶🏼