This is my 4th or 5th stays when coming to Medan. We stayed for 3 or more nights normally on every trip. The services and everythings are perfect and no fault. Breakfast are always meet our expectations. Bed is good and so comfort. I ll come back again in May 2026.
We booked 2 rooms and were extremely disappointed with the condition of the rooms.
• One room had blocked drainage at both the sink and bathroom, making it difficult to use the facilities.
• The other room’s toilet bowl was very dirty with visible stains and was clearly not properly cleaned.
This level of cleanliness and maintenance is unacceptable for a paid stay. These issues caused great inconvenience and raised concerns about hygiene standards. We expect the management to take this matter seriously and improve room maintenance and housekeeping.
Review from Malaysian. Evertyhing is fine and perfect. Room is spacious. FOOD IS FANTASTIC!!!! 10/10. Its just the iron needed to be changed. It is so broken cant change the temperature & also the iron board. I cant use it. Overall everything is top notch! Thank you!
We stayed here just for one night before catching the train the next day. The room itself was nice, clean, and the bed was comfortable, which was perfect for a short stay.
However, all the rooms open directly onto the main lobby, so it gets very noisy early in the morning. If you’re a light sleeper, this can definitely be disturbing. There’s also a very large dehumidifier in the corridor that makes a constant, unpleasant noise.
A localização é excelente n é direita no centro da cidade medan.
Há um Grande centro comercial: o centro comercial de delipark, à direita do hotel w Sogo, Como a loja de ancla.
Há muitas refeições no pico.
A segurança do hotel é muito estreita que me faz sentir seguro ...
O pessoal lá fora r lá para nos dar as boas-vindas ao hotel
Great location as it's near to lapangan merdeka and walking distance to train station. The room is huge and very modern. Mostly Chinese ethnic (not PRC) staying at this hote. Will stay here again in future
I had a pleasant stay at this hotel and would recommend it, especially for travelers needing a comfortable place to rest during a long layover or short visit. The room was clean, quiet, and well-maintained, with a comfortable bed that made it easy to get quality sleep after traveling.
The staff were friendly and professional, and check-in/check-out was smooth and efficient. The location was convenient and easy to access, which made the stay stress-free. Amenities were adequate for a short stay, and the overall atmosphere of the hotel was calm and relaxing.
While nothing felt overly luxurious, everything was functional and met expectations. For the price and purpose of the stay, it was a solid experience and I would stay here again if traveling through the area.
Óptimo hotel.. Bom pequeno-almoço ...Bom segurança Guardião.. Bom estacionamento ...mas alguns erros de acusação em 30/1/2026 tempo 19 pm..a senhora empregada dá à minha família um quarto de solteiro não só todas as 3 quartos..o meu avô minha esposa tem tão mau tempo devido ao mau simle.. Eu preenchei tão mal..Viagem deve levar algum aticon .......This is my 3rd visit ....
Para mim, todos OS outros funcionários são tão bons.Só a menina e o gerente Da missão noturna têm de agir.
This was my 6th nights stay with separate subsequent bookings due to unknown situation of our mum's conditions who was in nearby hospital. Everything of this hotel was good and convenient, especially the staffs. Not using the other facilities in the hotel at all apart from sleeping and breakfast.
One of the best hotels, offering comfortable beds and warm hospitality. The breakfast buffet featured a wide variety of choices, from Indonesian specialties to Western dishes.
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8.8/10
Very Good
AAnonymous UserThe hotel is relatively new, and the room size and layout are excellent. The staff also provide good service. However, on the second day after it rained, the cold water was very dirty, although the hot water was fine.
The location is right next to the train station, but if you walk from the station to the hotel, even though it's not far, the road isn't very pedestrian-friendly (there are barely any sidewalks, and lots of motorbikes).
AAnonymous UserStaff are friendly and helpful. Rooms are clean and spacious. Variety of food for brekfast. Location is quite central - Less than 10 mins walk to Delipark Mall and Tjong A Fie Mansion. Theres a bus station nearby too but we use grab most of the time. Pls note that pavements in Indonesia are generally not being maintained - so watch out for holes, metal rods, uneven surface etc. Highly recommended.
ZZafarullah MuftiThis is my second stay in this hotel. I booked again as my previous experience was good. Reception staff is good and cooperative. Although, I had to face a couple problems which had been resolved, but it was good. The food is very tasty and comperatively reasonable. I would prefer to book again if I happen to come again to Medan.
TTrip.com local guidesThe service from the staff was very decent. But the room was severely lacking. The bed was sunken in …. There was an odor in the hallway. The air conditioning made a lot of noise. Non smoking rooms are indeed available but many guests flout the rules and if you’re unlucky like I was assigned a room next to a very heavy smoker the smoke from his room was entering mine through the gaps in the partition door.
SSky Night 25Grand Sakura Hotel Medan is a comfortable and convenient place to stay, especially for families visiting the city. Located in a strategic area in the center of Medan, the hotel provides easy access to shopping centers, restaurants, and transportation hubs, making it very practical for travelers with children. The rooms are spacious, clean, and equipped with modern amenities such as air conditioning, flat-screen TV, minibar, and free Wi-Fi, ensuring a relaxing stay for all guests.
One of the highlights of the hotel is its friendly and helpful staff who are always ready to assist guests with their needs. The hotel also offers several facilities that families can enjoy together, including restaurants serving Indonesian and international dishes, a fitness center, sauna, and entertainment options such as karaoke.
Families will appreciate the daily breakfast buffet with a variety of menu options that suit both adults and children. In addition, the hotel provides shuttle services to nearby shopping malls and important locations, making it easier for families to explore Medan without worrying about transportation.
Overall, Grand Sakura Hotel Medan offers a pleasant combination of comfort, strategic location, and family-friendly facilities. It is a great choice for travelers who want an affordable yet comfortable hotel while spending quality time with their family in Medan.
賴賴小佩The hotel is about a 10-minute walk from Medan train station, right on the street next to Tjong A Fie Mansion. The doorman helps with luggage, and there's an ATM inside the hotel entrance. The lobby also has a restaurant where you can order lunch and dinner at your own expense. The room isn't huge, but the bed is comfortable. The only downside is the modified motorbikes in Indonesia, which are incredibly loud. There aren't many vehicles during the hot daytime, but as evening approaches, the noise gets progressively worse, continuing until well past 2 AM. In the evening, there are also many drink stalls near the hotel, playing loud music. The shower has great water pressure, making for a very comfortable shower and hair wash. Breakfast is included, offering good value for money.
GGuest UserThis hotel represents exceptional value for money, with quality rooms and exceptional services. I stayed 3 nights in April 2026, and i have wonderful view on the 8 floor. This trip was combination of business and pleasure. The breakfast had a range of options, catering for western and Indonesian tastes. However, it would be nice if milk was refrigerated, as with other Marriot group properties in Bal. There is a supermarket across the street and very large hypermarket about 5 minute walk from the hotel. An excellent bakery is 2 minute walk from the hotel. This hotel is not near major shopping malls, but they can be easily reaching via a grab taxi for about $2 in 10 mins. The bed was super comfy and arm chair was great. However, the desk height was not really appropriate and do not sufficient for business work. However, I completed most work in the armchair with pillows for the laptop. Excellent range of TV channels including BBC and CNN. An ice bucket costs 50,000 IDR. ($4 Aus dollars) I used the pool which was great on 2nd floor with city views. Unfortunately, the hotel is situated on extremely busy road and be careful when walking on the sidewalks (footpaths), it can be easy to fall. Still, I would highly recommended this hotel for the price paid and outstanding service and room quality for 4 star establishment. .
PPeachy14We love our stay here. The room was spacious, clean and spotless. Bed was very comfortable. Bathroom was also clean and well maintained. Shower gel and lotion with lightly lavender scented were our favorites.
Breakfast was very delicious with western, asian, and local cuisine.
We also love the service that all the staff provided. Especially the receptionist that helped us had a smooth check in.
Overall we have a great stay here and will definitely stay here again the next time we visit Medan.
KKidAzizWhatever it is, it’s what we called home;
The ambient, atmosphere, services, food, view, is all about art.
Thank you Tirani and all of staff for having us.
You guys is the reason for me to coming back.
Cheers!
GGuest UserA lovely hotel with very nice staff unfortunately the choice of beverages and foods was very limited which was not only a disappointment for us but an obvious loss of income for the hotel. Otherwise great location an excellent value for money.
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