Hotéis 5-Star em West Java, Indonesia

Thank you for the pleasant stay! It was such an amazing experience and we really enjoyed the moments. First of all, the staff was very kind, friendly and helpful. Terrific customer service! We were welcomed with such a nice romantic vibe in the room and also a cute note from the housekeeping team on the mirror. Room was very clean, tidy and perfect location for an amazing view! Love the huge couch by the window btw :) But, there is also some issues that I want to raise. Firstly, we ordered in room-dinning but, there was no dining table provided. I went to several hotels and ordered in room-dining and they will always provide a table / trolley table at least to let us dine in the room. But, this was the first time I had this experience. The waiter left the foods on the study desk. But, we can’t dine on where the study desk was because, there was only one chair available. That’s why we had to moved the heavy table to be closed to the huge couch. I asked for the trolley table but, apparently they can’t let us use it. Secondly, the soup was cold. Which was very disappointing :( I ended up just had a couple of spoons and can’t take it anymore. Well, I guess those were the minus part of my stay. But, overall we enjoyed our stay there. Ah, one more thing! The angus steak balsamic juice was the best dish! Very worth to try!

Getting the room key took forever. We arrived and registered at 9 AM, then explored the whole place, and had to wait until 3 PM. At 3 PM, I asked again for the second time about the key, and only then was it given to me. Oh my goodness, it was really tough with three small kids. So all the guests and their belongings were piled up in the lobby, making it super crowded like a market. It's so different from other 5-star hotels where if you arrive early, the room is provided sooner, so guests don't pile up in the lobby. And once we finally got a room, it was at the very end, with a really creepy backyard, and the front of the room was dirty. I was so shocked and disappointed, completely below my expectations. The staff managing the WhatsApp chat also seemed unfriendly when answering messages, unlike the direct hotel staff who were very friendly. The food at Damar is delicious and a must-try when swimming. Breakfast was also good, and there are many play areas for kids, and you can even feed animals. I hope Pullman Ciawi can improve in the future.

We had a wonderful stay at Crowne Plaza Bandung. The location is excellent—very strategic and close to Braga Street, restaurants, and many popular attractions, making it easy to explore the city. The service was outstanding. Every staff member was warm, friendly, and always ready to help with a smile, making us feel truly welcome throughout our stay. The room was spacious, clean, and very comfortable, perfect for a relaxing family stay. One of the highlights was definitely the food. The breakfast offered a great variety of delicious options, and we really enjoyed every meal. A special thank you to the team for the complimentary slices of cake to celebrate our anniversary. It was such a thoughtful surprise, and we truly appreciate the kind gesture. It made our celebration even more memorable. Overall, we had a fantastic experience and would definitely choose Crowne Plaza Bandung again on our next visit. Highly recommended!

We stayed here for 3 nights with 1 extend. Credit for Mr Deden Farhan who help my daughter with their lollipop cake when they ask to put in the box during breakfast. Thank you for that. We tried the delman ride and bicycle which will add to our stay experiences. The only recommendation is to fix the taste and varieties of the breakfast foods as it honestly could be more improvised. Thanks

Wonderful stay at The Gaia Hotel. Everyone super friendly, beyond service ❤️❤️❤️❤️ amazing food, great facilities, love the pilates class ❤️❤️❤️❤️ I extended my stay cz it just feels home ❤️❤️❤️❤️ Thanks Chef Deden for beautiful dishes,, super yummy brekky and a lot of variety every day ❤️❤️❤️❤️ Thanks for F&B team specially wait staff,, sorry I forgot your name the girl always welcome us for breakfast,, accommodate our table everymorning ❤️❤️❤️❤️ everyone always smile, patient and happy every day.. thanks alotsss for bringing those mood (I’m sure it wasnt easy, but all of you are super amazing!!!!) Definitely will be back again 👍👍👍👍 Keep up your amazing vibes ❤️❤️❤️❤️

We recently stayed at this stunning 8-bedroom private villa in the Dago area of Bandung, and it exceeded every expectation for a family reunion/group getaway. Nestled in the cool highlands, the villa offers breathtaking natural surroundings with lush greenery everywhere, both outside in the beautifully landscaped grounds and inside with thoughtful plant integrations that make the space feel fresh and alive. All the rooms facing a stunning hills. The layout is incredibly practical for larger groups: • 2 underground floors, each with 2 spacious bedrooms (4 bedrooms total downstairs), perfect for privacy or families with kids. • Ground floor features a massive, fully equipped kitchen with every utensil you could need, a large dining table for group meals, huge tv with comfy sofa, and a fantastic sound-proof karaoke room that kept the fun going late without disturbing anyone. • 2 upper floors, each with 2 bedrooms (another 4 upstairs), all comfortable and well-appointed. Every bedroom is ensuite (private bathrooms), and the villa comfortably sleeps 16–24 people depending on extra beds. One of the absolute highlights is the private heated swimming pool, a game-changer in Bandung’s chilly highland weather (we loved dipping in when temperatures hovered between 16–24°C). The water stays perfectly warm, making it enjoyable even on cooler evenings. The pool area feels luxurious and relaxing with those mountain/city views. Everything is provided thoughtfully: unlimited mineral water, complete kitchen setup (pots, pans, plates, cutlery, etc.), clean linens, WiFi, and plenty of space. The huge parking area in front easily accommodated multiple cars, no stress about parking at all. The design embraces nature beautifully, lots of glass for natural light, open spaces, and that signature Dago greenery that makes you feel like you’re in a peaceful retreat away from the city buzz, yet still close enough to cafes and attractions. If you’re looking for a spacious, fully-facilitated private villa for a big family, friends’ trip, or celebration in Bandung, this place is highly recommended. The heated pool alone makes it stand out in the cool climate. We’ll definitely be back! Rating suggestion: 5/5 stars Would stay again? Absolutely!

The facilities are good, and the food is decent, though not amazing. There were a couple of minor issues that were quite annoying. The first time we went for breakfast, we were asked how many people we were, and told that if there were two of us, we could only sit indoors and not outside. After calling a supervisor or coordinator, we were finally allowed to sit outside. Then there was the issue with the bathroom mat... after the room was cleaned, it wasn't put back. When we requested it, it took about 2 hours for it to be delivered. Every time we called, the receptionist answered like a bot, saying it had been reported to housekeeping for delivery... yes, it was delivered, but 2 hours later.

A truly wonderful hotel with fantastic rooms and all staff are friendly and smiling. It's one of the best hotels I've ever visited. The breakfast is absolutely delicious, and the steakhouse restaurant is excellent. I booked a family loft room; it was large, comfortable, and had a garden view. Rating: 10000/10000

Pretty good! The environment is nice, the rooms are spacious, and the facilities are complete. It has a very Indonesian feel to it! The outdoor swimming pool is quite unique and different from typical hotels, and there's also a sports field. Plus, you can play golf.

Overall, we had a very enjoyable stay at Hilton Bandung. The property is well maintained, the facilities are excellent, and the rooms are spacious, comfortable, and ideal for both business and leisure travelers. The hotel offers a relaxing atmosphere, and the pool, gym, and kids’ facilities make it a great choice for families. The service is good overall, but there is still room to elevate it to a true five-star luxury experience. Greater attention to detail, more proactive service, and warmer, more personalized interactions would make guests feel even more valued. Small touches—especially for families with children, such as anticipating guests’ needs and offering extra care—can make a lasting impression. The F&B experience was very good, with a nice selection and quality of food. Breakfast offered a wide variety of local and international options, and the restaurant staff were friendly and attentive. The hotel’s location is another major advantage, being just a few minutes from Bandung Train Station and conveniently close to many of the city’s attractions, shopping areas, and restaurants. Overall, Hilton Bandung offers excellent value, quality facilities, and a comfortable stay. With a few refinements to the service experience and attention to detail, it has all the ingredients to deliver a truly outstanding five-star hospitality experience. I would happily recommend it, especially for families visiting Bandung.