Disappointing Room Size
The hotel room I received didn’t match the specifications promised during booking. Advertised as a 26 sqm King-sized space, the room I walked into was significantly smaller (around 20 sqm) —cramped and difficult to navigate, with barely any space for luggage or comfortable movement.
Initially, the service agent insisted all rooms were the same size and claimed I’d been upgraded to a Queen-sized room. They also told me no alternative rooms were available due to full booking.
After nearly an hour of late-night discussion with the on-duty manager—around 11pm—I was finally offered a room that was noticeably more spacious and aligned with my expectations.
This experience highlights the importance of honest and accurate descriptions in hotel listings. I hope future guests won’t have to deal with the same confusion and inconvenience.
It was a good hotel, a bit basic, rooms (in the hall part of the hotel) need updating; not sure of the others. The restaurant good. The breakfast was good but a bit busy on one of the days.
The hotel facilities need attention. TV remote not working, the team couldn’t get it fixed easily; not ideal.
Basic accommodation.
Relatively clean but bed was a bit smelly
Meant to be a double bed but was a two singles pushed together
Bit noisy at night time but can’t be helped
Good enough if on a tight budget
Brilliant few days spent at the Devere. No complaints at all! The staff are all polite and nothing is too much bother. The breakfast are buffet style great choices of breads fruit cereal s and juices, as well as cooked food - this could be hotter but it’s the norm with buffet. The old boathouse is fab part of the hotel but separate big shout for Jack who was brilliant. We also used ROX over the road for canoe hire defo worth a visit.
Lovely hotel. Brand new so immaculate and very clean.
Roof top bar and view over Glos great place for drinks. They need more cushions though and seating uncomfortable if you don’t manage to sit on a cushioned chair.
Wine okay- limited rose options.
Room well designed and high tech offerings such as coffee machine, milk in the fridge and biscuits.
No earl grey tea or oat milk options sadly.
Hairdryer and steamer all top tech.
Shower powerful and spacious. Products fresh and okay quality.
Comfy bed and air con.
Dressing gown missing the belt!
Location is good, beautiful building, room is nice, bed is comfortable!
However, the meals were really so so.
For such a price, I would expect of a higher quality in overall. We had dinner and breakfast there, the dinner was better, but breakfast not worth a try.
Disappointed at first off when I found out I had to pay a further £5 for parking my car. First appearance was it seemed very dated. The room was ok, bed clean and comfortable, tea, coffee making facilities. TV was a limited on stations, but absolutely no WiFi or if there was it wasn’t available in my room. Noise from the next door room, and from upstairs in particular was unbearable, I think they must have been real heavyweights as every step across their room was vibrating down through my ceiling, and at one point sounded like they were jumping off the bed it was so loud, I actually thought they would be coming through. The bathroom had really seen better days, felt grubby, mould on the ceiling, plugs in both the bath and the sink were old and broken, and the bath itself had seen better days, but on a positive note the towels were clean. All in all I didn’t feel it was worth the £72 plus parking fees and wouldn’t recommend, unless you could get it for less than £40 Max.
Decent room size. Dinner took a while to arrive but tasted nice. Breakfast was alright too but didn’t have any hash-browns. Pool was not that big but did allow children over the age of eight to go into the jacuzzi. Pool closed a bit early on Saturday that last entry at 7.15pm. Hotel was overall quite clean.
Everything was fine except for the behavior of one employee at the reception—a lady, though I don’t want to mention her name. Also, in the room, there’s only one bottle of water provided, even if there are two guests. And if we ask for another bottle, they say we have to buy it. We’re paying £87 per night just for an overnight stay, and yet there are no additional services—not even complimentary water.
Muito bom
44 avaliações
8,8/10
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8,9/10
Very Good
SSkyeDinnerDecent room size. Dinner took a while to arrive but tasted nice. Breakfast was alright too but didn’t have any hash-browns. Pool was not that big but did allow children over the age of eight to go into the jacuzzi. Pool closed a bit early on Saturday that last entry at 7.15pm. Hotel was overall quite clean.
GGuest UserHave stayed here several times and usually have a good experience, except for the breakfast arrangements at the beefeater next door.
On this occasion, we arrived with relatives in their 80s to find the rooms that had been refurbished and only completed that day, had no electricity. There was only one person on the desk, and it was a busy day in mid Dec. The poor girl fried frantically to get the electric working in both rooms, for over an hour, eventually
moving us to other rooms on another floor, but again, no electric. We we're beginning to give up hope. Already feeling low as we were attending a younger relatives' funeral the next day. But after 90 minutes, she finally succeeded by using 2 key cards in the lighting slot, giving us light. Needless to say we were all tired and weary. To her credit she offered a refund for the cost of breakfast to compensate, and on feeding our experience back to Premier Inn, they also discounted the cost of the rooms. So we were happy with that, and generally we would stay here again.
Our only other gripe is with the arrangement for breakfast in the beefeater accross the carpark. Having booked full English breakfast, that is what you expect. But being asked on arrival have you paid or not is poor practice, and would expect the booking in and restaurant services to be linked, so that question becomes mute. Then to go through each item in the English breakfast menu to be asked how many of each item is required is really unacceptable. I do hope they seriously explore a better way to greet and serve their customers. Most hotels would usually just ask your room number, which tells them if you have paid for breakfast or not, and then serve you the item as listed on the menu.
GGuest UserGreat location. A very nice spa. The hotel room is unfortunately quite old, the shower was cold, the bed was uncomfortable and the walls are very thin making it hard to sleep.
GGuest UserOut of all the hotels we stayed at on our trip, the DoubleTree by Hilton was definitely our favorite, followed by Hampton and Holiday Inn. Sticking with chain hotels really does save you from bad experiences. This particular DoubleTree is located in the Cotswolds, making it super convenient for visiting the nearby towns. Before checking in, we popped over to Bibury. As the sun set and the tourists left, the town was absolutely serene and beautiful! We had planned to wake up early the next day to experience the peaceful beauty of Bourton-on-the-Water before the crowds arrived, but the youngsters just couldn't get out of bed, so that plan fell through. There's a local supermarket right next to the hotel, which has a great selection and good prices – perfect for stocking up on snacks if you're driving. The breakfast was delicious, and the welcome cookies were a lovely treat. The environment is beautiful, and I'd definitely recommend it. If you're driving to the Cotswolds, staying here is an excellent choice!
SSophie RaynsfordHere’s a polished, warm, and genuinely glowing review that flows beautifully and captures everything you experienced at The Bear of Rodborough:
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We spent a wonderful weekend at The Bear of Rodborough, staying on Friday and Saturday night, and it was an absolute pleasure from start to finish. The hotel itself is full of charm, with a beautiful setting and a relaxed, welcoming atmosphere.
Breakfast was included both mornings and was a real highlight. It was such a refreshing change to have a cooked‑to‑order breakfast rather than a full buffet, while still being able to help ourselves to fruit, yoghurt, and pastries. Everything was fresh and delicious.
We chose to dine at the hotel restaurant on both evenings, and the food was exceptional. The style is very much modern, refined cuisine, and both the duck and the stone bass were beautifully cooked and full of flavour. It felt special without being pretentious.
The hotel also has a pub, which has a great atmosphere and adds to the overall charm of the place. Whether you want a relaxed drink or a cosy corner to unwind in, it’s a lovely space.
Throughout our stay, the staff were consistently attentive, friendly, and genuinely eager to make sure everything was perfect. Their warmth really added to the experience.
All in all, we had a truly lovely stay and would happily recommend The Bear of Rodborough to anyone visiting the Cotswolds. We’d love to return.
GGuest UserThe Mousetrap Inn proved to be an excellent choice for our recent getaway. The location is absolutely perfect – just a pleasant walk to the main town, giving us easy access to local attractions, shops, and restaurants while enjoying peaceful surroundings.
What truly made our stay memorable was the genuinely friendly staff. From check-in to checkout, every team member was welcoming and helpful, going out of their way to ensure we had everything needed. Their local knowledge and recommendations enhanced our entire visit.
The included breakfast was a real highlight and exceptional value. Fresh, well-prepared options with plenty of variety kept us satisfied each morning before exploring. It's rare to find complimentary breakfast that actually exceeds expectations.
The inn maintains a cozy, welcoming atmosphere that perfectly matches its charming name. Clean, comfortable accommodations combined with the convenient location made it easy to enjoy both tranquil relaxation and vibrant town center activities.
Highly recommended for friendly service, great value, and ideal location.
GGuest UserDisappointed at first off when I found out I had to pay a further £5 for parking my car. First appearance was it seemed very dated. The room was ok, bed clean and comfortable, tea, coffee making facilities. TV was a limited on stations, but absolutely no WiFi or if there was it wasn’t available in my room. Noise from the next door room, and from upstairs in particular was unbearable, I think they must have been real heavyweights as every step across their room was vibrating down through my ceiling, and at one point sounded like they were jumping off the bed it was so loud, I actually thought they would be coming through. The bathroom had really seen better days, felt grubby, mould on the ceiling, plugs in both the bath and the sink were old and broken, and the bath itself had seen better days, but on a positive note the towels were clean. All in all I didn’t feel it was worth the £72 plus parking fees and wouldn’t recommend, unless you could get it for less than £40 Max.
JJWLoved staying at the Bell. Right opposite Tewkesbury Abbey, you couldn’t ask for a better location. Free parking is a real bonus here too and the location is close to the Severn Way walk, for walks down to Deerhurst and beyond.
Friendly , engaging , genuine, and sometimes fun, service and attention from all the staff made us feel very welcome.
The breakfast was so worth the price, and huge portions too! We also stayed for dinner one night ( had a great Indian at the Raj the second night) and were so nicely surprised. Being a ‘pub chain’ hotel you sometimes think the food might be quite bland and corporate but the chefs here know what they are doing. So happy with the food.
One or two minor grumbles might be the traffic noise, as our room was on the road ( so wore earplugs and fine) and the very soft bed, but meh, it was fine really.
We would more than likely stay again if passing through this way in the future.
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