Hotéis Beach em Penang, Malaysia

It was a nice and hassle free stay. The place was very clean and nicely maintained. I would recommend this place to my friends and families.

The accommodation is in a convenient location, easy to travel to, and there is a convenience store at the hotel. The hotel is near the sea, has a good atmosphere, and the receptionists are friendly and provide detailed information about the room. There is a room deposit of 100 ringgit, which will be returned on the check-out day.

It is a beach front hotel. The reception staff is friendly and nice. There is a shop opposite the reception . You can buy shop batik clothes, souvenirs, swimsuits and jewellery there. There is a lounge too with open sea view. You can feel relaxed with music and enjoy drinks there. The room is clean and spacious. There is a swimming pool for kids . It is a nice beach for children to play and swim too . Guests can park car in the car park. The is a gym with swimming pool views. But it is small and not lots of equipment. There are some restaurant in walking distance.

I did not book room with breakfast but decided to hv it the next morning. Upon paying I ask for receipt but was told no receipt will be issued. Wonders why? Restaurant staff hv language barriers. Either they dont speak or understand which is seriously annoying when you ask for something and they think you are talking in a foreign language when it’s just simple English. Checking in out is way too long, only one staff manning the reception.

This is my third stay at this hotel, having visited previously when it was Evergreen Laurel and now as Gurney Bay Hotel. I have always appreciated the atmosphere—it has a classic, old-school charm that still manages to attract a younger crowd. Another highlight is the breakfast, which is consistently excellent and never disappoints. However, as a 5-star hotel, I believe the property should maintain a level of service and maintenance that matches its rating. Unfortunately, this stay had some significant issues. On our first night, we suffered from heavy bed bug bites. While the hotel moved us to a new room, we suspected the bed bug issue persisted there as well, though to a lesser degree. Furthermore, the second room had a water leak under the bathroom basin and the water wouldn't drain properly. I believe the hotel is still well-managed overall, but there needs to be more attention to detail. Maintenance should be proactive—inspecting rooms thoroughly and frequently—rather than waiting for a customer to complain before taking action. I truly like this hotel, so I hope management takes this feedback seriously to ensure the 5-star standard is upheld.

Staff very friendly & helpful. It just that the room can be quite noisy when it's raining & it just happen to be thunderstorm the day we go there. The room also got leaking everywhere but the staff really helpful that they try to help us with our thing

Very new hotel an very fun vibes. Room was very spacious and clean, though could still see some renovation leftover stains. The bathroom door could have been a better/heavier door, the current one feels too light and a little cheap. The bed is huge and comfortable! Balcony in our room is perfect for hanging swimwear to dry! Car park height restriction is 1.7m so larger cars need to park outdoor, but security does a great job to make sure that there’s space! There is no lift from car park to the lobby which was a shame, but it’s a work in progress. The walk from drop off to lobby is filled with steps/fairly steep ramp, so it’s tricky for people with weak knees or in wheelchair, though kids full of energy will find it very fun! Overall very good sty and friendly staff in the hotel. Xmas decorations were amazing and insta friendly!

The hotel is great, staff are impeccable in their attentiveness to the guest. Room was spacious, clean and comfortable. Breakfast buffet was absolutely outstanding, with an abundance of choices catered to satisfy every taste. The pool and gym are also fantastic, with the added convenience of being open 24/7, to put in an early morning workout. Spacious and very well equipped and maintained. However, our stay was not without faults and there are definitely some things management needs to address: - the noise from the elevator automatic announcements is absurd! the ”doors opening/closing” alerts are constant and audible from neighboring floors as well as your own.If you stay in a room numbered xx15 or xx16, be advised you will not have a pleasant time - we asked to change rooms immediately as soon as we realized this. - elevators can be SLOW, magma slow. it can take a long time to move around if you are staying in a higher floor. We stayed for 2 nights and during that period 2 separate elevators were down for maintenance. It took us a total of 15 minutes to move from one floor to the other, after getting our room changed (for reasons stated above) and new keycards. - the level from street noise audible in the room is just inadmissible at a supposed 5-star hotel level, at least in the rooms facing the main road. These rooms have, inexplicably, a single pane of glass and very tall windows, which makes soundproofing pretty much nonexistent - mat rempit bikes racing in the dead of night, the call to prayer blasting from the loudspeakers of the mosque nearby before 6am, drilling from the construction site nearby, and other nuisances that definitely disturbed my sleep.

Facilities and service is very good but buffet breakfast very bad. Curry for roti jala very salty. Nasi lemak the rice tasteless. No coconut lemak taste. Chef Suppose to taste first before being serve to the guests. Breakfast very limited variety of food. Roti Canai also don't have. I love the room and the pool but the breakfast horrible. The road side foodstall and cafe is better taste. I recommend eat outside.

Cleanliness is good don’t get me wrong but my experience wasn’t that great due to the fact that there were many Charlie Ants in the dresser, toilet, shower, and balcony area. Kudos to the hotel staff team tho for their prompt pest control services upon contacting them.