I had a really nice and relaxing stay here. The staff were friendly and the place was clean. I especially appreciated the free shuttle bus—it made getting around so much easier! The kitchen and laundry were useful, and the atmosphere was chill with other travelers. Breakfast service also awesome!! I’d love to come back someday!
My personal experience staying here was great.
Pros:
1. The corner floor-to-ceiling windows offered fantastic views and natural light.
2. The hotel's Wi-Fi was fast and had excellent coverage.
3. The buffet breakfast offered a good variety and quality, even having xiao long bao (soup dumplings).
4. Although the room was small, it was well-designed, and all essential functions were met.
5. The bathroom also had great natural light, along with a full frosted floor-to-ceiling glass panel. If you're visiting in the summer, you could easily hand wash your delicates and hang them in the bathroom, using the sliding door to help air dry them. They'd be dry in half a day.
Cons:
1. Trip.com indicated that there was Chinese service available, but I specifically confirmed with the front desk, and the hotel does not offer it.
2. The bedside table in this room type was quite small, making space a bit tight for personal items (as shown in P5).
3. This room type didn't come with a proper chair and desk (but this wasn't a big issue for me).
4. The hotel is located on a small peninsula, so you have to walk a little extra each time you go out.
A little subtropical oasis right in the middle of town.
Conventionally located in the town centre with access to shops and businesses, next door to Woolies and a short walk to the beach. And yet it’s a quiet, peaceful and lush spot to stay.
Spotlessly clean. Lovely staff.
Hotel próximo a Cairns City,Manunda100% dos visitantes escolhem essa área
GGuest User2026.01.20
The hotel room was clean, spacious, and clearly recently renovated. The staff were extremely friendly and helpful. We were able to store our luggage safely in a locked baggage room. The hotel grounds are beautiful, with clean and very attractive pool areas surrounded by lush plants. In the early evening, you can even see fruit bats flying over the property, which adds a special touch to the atmosphere. The hotel is a bit further away from the city centre, but only 15min from the airport.
Hotel próximo a Cairns City,Cairns North100% dos visitantes escolhem essa área
GGuest User2025.04.13
Only lost one point from me, because of the WiFi signal but I can live without I'm just glad I don't have the kids with me. Personally apart from that my stay was flawless. It has the perfect, location, service, security, cleanliness, not overly priced and I've also saved a lot of cigarettes (because I'm too lazy to walk outside to have one). Then there's the bed!! Wow the bed is lovely, on arrival I had things to do but I laid down for a ”little bit” and I woke up at midnight 😬😮😁
I will definitely be returning in the future. .
Hotel próximo a Cairns City,Cairns North100% dos visitantes escolhem essa área
SSarah Foo X.M.2025.07.15
Lovely hotel located at the other end of the Esplanade. The broad walk at the back of the hotel was nice to stroll along and an easy way to get to the city center. Kudos to the reception staff, Riccardo for leaving a really good first impression when I first arrived. He was so clear in explaining everything I needed to know before I checked in, and subsequent days when I saw him he was also really helpful with whatever requests I had. The room was big and spacious, very comfy beds!! The housekeeping staff were also friendly whenever I saw them as I head out for the day. Food from the room service was tasty. However, the breakfast buffet options were almost the same everyday though, wish there could have been more variety. But overall, I still had a rather pleasant stay here(:
Hotel próximo a Cairns City,Cairns100% dos visitantes escolhem essa área
SSelma Lai2025.11.06
Stayed at the DoubleTree by Hilton in Cairns—what a treat! Check-in kicked off with those legendary warm chocolate chip cookies—pure bliss after a long flight. Bedrooms were massive and super comfy, with all the space you need to unwind. Pool area's tropical vibes nailed the Aussie escape, and staff were friendly pros. 5/5, cookie alone worth the stay! 🍪🏖️
We didn't expect our stay to be in such a wonderful setting. With tennis court, fantastic pools area with gym etc. we were on the 2nd floor with Riverview WOW. THE resort is totally central to all. Also the cost factor unbelievable not your normal Surfer Paradise $$$$$. Totally recommend
Hotel próximo a Cairns City,Cairns100% dos visitantes escolhem essa área
GGuest User2025.10.22
This hotel is centrally located on the esplanade, and this is its main plus. In everything else, in my view, it loses out to the Hilton , to which I moved after a few days. My room smelled to the extent it made me feel unwell. The two swimming pools they boast are a joke. In the first glass pool, you are fully exhibited to everyone on the esplanade, which is why no one swims. In the second one you can't swim if there's anyone else in the pool, it's that narrow. The spa is a private massage joint. I was given a parking spot with no remote the first day, and allowed to park as an exception - their parking is too small to accomidate a hotel of this size. It has no ev charging. The breakfast is nowhere as good as the Hiltons. In any case I fixed all these problems by moving.
Great
223 avaliações
9.2/10
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9.0/10
Great
GGuest UserI was very satisfied. There is a shop near the hotel, which is very helpful. Due to its location, it is a place where you do not have to eat. The hotel employees are very nice.
GGuest UserHad to wait while one of our 2 rooms was made up but the room that was supposed to have been made up had only had the beds done. Toothpaste splattered across the bathroom mirror, toilet unscrubbed, no face washers, hand towel or bath mat though there were fresh towels on the beds.
The kitchen hadn't been done as there was no dish cloth or liquid for cleaning only 2 tea cups, no mugs and the fridge contained half eaten yoghurt, a full bag of grapes and a 1/4 of rotten watermelon its juices all crusted under it.
The well frosted freezer contained a partially eaten iceblock frosted into the freezer, obviously it had been there long enough to be frosted to it.
The kitchen had not been stocked with tea coffee sugar or most importantly for me milk (being a little fussy I bring my own tea and coffee)
I have doubts about if it was vaccumed due to the pills as several other items on the carpet. I mention the pills as we had young children with us.
The aircon remote had no batteries or back to it but we just swopped out the batteries for the T.V. remote
The cleaner sent to remedy this politely made it clear that she wasn't the one who'd made up the room. She cleaned the mirror restocked the face washers, hand towel and bath mat, removed the food from the fridge and freezer and upon request gave me a cloth for me to scrub off the crusted watermelon juice.
The beds were clean (I checked) with fresh sheets and comfortable. They were clear that they expected courtesy to others by not making alot of noise late at night or slamming doors. The pool area could have been cleaned. I don't know where the dirt came from but it was there when we arrived and still there when we left. The lobby chairs I wouldn't sit in, needed a good scrub with soap and water.
They unlocked the freezer at the Cafe late one night for us to buy ice cream. The staff were helpful and polite. The kids loved playing ping pong and swimming.
PPHILLIP JAMESThe Mantra Hotel has outstanding location. It is directly in front of the Woolworths supermarket - the best option in central Cairns. It's also virtually opposite (the esplanade side)the lagoon public beachfront swimming pool. Finally it's just a 5 minute walk from Cairns Cruise Terminal, with outstanding day trips to Green Island, Fitzroy Island and the Reef. I booked a sea view room. When you enter the room, you don't see the ocean, but a building across the road. However, the view from the balcony was amazing. The balcony overlooks the main features of lagoon on the sea front. During the day it is great view - the lagoon pools and sea in the background. At night you cannot see the sea (as to be expected) but you have the amazing lagoon lights, which makes it very desirable and even romantic. Our room was at the end of block, which overlooks a shopping mall (no car noise) - looking right from the balcony is the lagoon view and looking left is a mountain view. However, from 2:00pm to 6:00pm the sun comes directly into the balcony area, which means it unusable until sun sets. Of course if you don't mind baking in the sun on the balcony, this is not really a concern. The room itself is pretty basic. The mini fridge of OK and TV has domestic channels only - no cable TV for BBC/CNN. The bathroom is of a good size. There is combined shower & bath. However, when using the shower, it can slightly flood this bathroom. A shower curtain may be desirable because the glass panel is not sufficient enough. At $225 per night this hotel was not cheap and you can better deals by coming in the off-season OR going bit further down the esplanade, and choosing another hotel. The Mantra does have its own pool and it is wonderfully heated, with normal deck chairs you would expect at 4 star hotel. However, the pool gets very little natural sunlight, because it of its location between 2 buildings. Overall, the hotel has amazing location, and it is still recommended, despite the shortcomings mentioned. My final note: When we checked in, I was impressed with the level of service provided by the receptionist. She had a very welcome attitude and a wonderful personality.
GGuest UserThe service was incredibly thoughtful. The lady at the front desk was especially warm and welcoming. We needed a car for an early morning departure, and their car booking service proved to be incredibly convenient. Plus, the hotel's central downtown location makes getting around extremely easy.
AAnonymous UserGreat stay! Perfect for kids and adults alike with the choice of both the pool and ocean. Just wish I had booked the sea view. I couldn’t fault the service especially when addressing an issue with our parking.
AAnonymous UserI was mostly happy with the resort. There were some things missing like more food options (only two restaurants) and small luxuries like a sauna for example. It’s also hard to rate the staff as you had some incredibly helpful staff and then some real depressing ones that were just rude. The only other thing that was a bit of a shock was that the beaches were just full of dead coral and no sand. I hadn’t been to one of the islands in the Whitsundays so I was surprised to see that. The photos of the resort did not show this so it would have been nice to know so it didn’t lead to disappointment. Some positives though is that the resort was beautifully designed and they offered a lot of free water activities like kayaking for example. The buffet breakfast was also really nice.
AAriane AndersonLoved the lobby and had breakfast that was nice. Unfortunately in Surfers Paradise we thought that the hotel had a pool. Having children and my poor research they were disappointed to have no pool as I thought I had booked a different hotel. After the lovely staff checked us in and we arrived to our rooms. They were very motel like. Just not what we expected. Again my rushed booking
TTheobaldThis is a fabulous place to stay. We chose a studio room, with ocean view, and it was really worth it. Although we arrived late, we contacted call staff at the door and they talked us through the check in process. Service was kind and responsive throughout. The only small downside was that the rooms are only serviced once each 8 days. However, when we requested fresh towels they were happy to provide them. The pool complex is lovely - the pool is a little cold for winter, but the spa was comfortable and we really enjoyed the sauna. Breakfast was included, and we had the choice of three cafes in the complex, with delicious food at all three.
We can't wait to return!
GGuest UserFrom the moment I arrived they tried to accommodate me as I was early. I was given a refreshing drink and my luggage was stored while my room was being readied. I had some food and drinks at the bar. The staff were lovely and remembered me the next day! I was given keys to the outdoor facilities so was able to use the pool and spa if I wanted. They txt when the room was ready. It was an end room which overlooked the water and ocean. It was beautifully presented and the toiletries were a good size and smelt lovely. I loved the upgrades they had done to the hotel as I have stayed there previously. I ordered dinner from the in room dining, but the internet service was very slow so I had to go to reception to order. The servings were great and the food was delicious. My reservation included breakfast which was plentiful and fresh. I really enjoyed my stay, which was over too quickly!
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