Overall, we enjoyed our stay at Hyatt Regency Kuantan, especially the ambience and hospitality. However, there are a few areas that require attention.
Cons / Areas for Improvement:
1. Water pressure was quite slow, especially for the shower. When turned to hot water, the pressure increased, but once switched to cold, it became extremely weak.
2. There was water maintenance work happening during our stay. Although the hotel assured that everything was under control, it did affect our comfort while on holiday.
3. We noticed a small clump of dust on the floor. While it was minor, as we were staying with a 2-year-old toddler, it raised concerns as children tend to put things into their mouth. Housekeeping may need to be more thorough.
4. There should be better control of wild monkeys, especially around the parking area. I was chased and nearly bitten, which was quite frightening and unsafe for guests.
Pros / What We Appreciate:
1. Excellent service recovery — I forgot to disable the “Do Not Disturb” sign but informed the front desk to clean the room. The housekeeping staff called first to ask for permission before entering, which shows professionalism and true 5-star service standards.
2. The hotel’s surroundings are beautiful, clean, and very calming — truly breathtaking.
3. The beach is very clean and conveniently located right next to the hotel.
4. Large swimming pools (two pools available), so it never felt crowded.
5. Staff were extremely friendly, polite, and always willing to help.
Conclusion:
Hyatt Regency Kuantan has great potential with its beautiful location, facilities, and outstanding staff. With improvements in water system management, housekeeping checks, and wildlife control, the overall guest experience would be even better.
Estava no Swiss-Belhotel Kuantan e foi uma experiência tão relaxante.O Ambiente é tranquilo e perfeito para uma fuga curta da cidade.O hotel está localizado à beira da praia, por isso você TEM UMA bela vibração natural durante toda a sua estadia.
A sala estava limpa, espaçosa e confortável, e havia espaço suficiente para relaxar e desfrutar.As instalações do hotel são ótimas, incluindo piscina, sala de fitness, áreas amigáveis para crianças e opções de refeição, todas bem mantidas e confortáveis para casais e famílias.
A ênfase é certamente a vista 🌅 Você Pode atravessar o surgimento e o pôr do sol na praia, o que o torna extra especial.Acordar até a vista do mar e terminar o dia com momentos de pôr do sol dourado é perfeito.
We stayed at Chateau Spa, Bukit Tinggi for 4 days and 3 nights to celebrate our wedding anniversary, and it was a truly pleasant and relaxing experience. The resort was peaceful and beautifully maintained, making it a perfect place to unwind and celebrate a special occasion.
The room was clean, and the toilet was well kept, which made the stay very comfortable. The staff service was truly tip-top—everyone was attentive, caring, and clearly prioritised our wellbeing and comfort throughout our stay. Their professionalism and warmth really stood out.
As for the food, breakfast and the buffet were fine, but the à la carte meals for lunch and dinner were definitely worth the money. The portion sizes matched the price well, and there was a good variety of Western and Malay cuisine. We tried the Western dishes, including salmon and steak, and they were delicious.
The spa prices were affordable, though booking in advance is recommended. We visited during the last few days of December, and the weather was cold and lovely, adding to the overall relaxing experience. We left feeling happy, refreshed, and well taken care of. Would definitely recommend this place for a peaceful getaway or a special celebration.
we stayed at junior suite comprises of 1 queen and super single bed. room was spacious but balcony not so clean. TV cannot change channel.good for short stay
Great location which just in fromt of East Coast Mall. The room is nice, comfortable and spacious to stay.
I stayed here during Ramadhan, so it’s easy to get food for Iftar at the shopping mall. The hotel also provide Sahur with variety of foods. However, the room can be improved especially in the toilet which got some black stains. Overall, I enjoyed my stay here and will repeat again.
The room is bigger than i expected. The service from the receptionist is so so so good, they explained very well about the room and share some suggestions to us for taking a good picture.
The meh thing is the cleanliness is not in top notch service. The toilet bowl is so so so dirty, there is yellow stain a lot! The bath tub also was not in good condition. There is some mold at toilet. Please please please improve this problem. Not to forget that there is spider web at some lamp. For outside of the hotel, there are a lot of goose poop at road. I know the hotel isn’t the new hotel but i hope you will improve the facilities.
For breakfast, i will give 2/5 because the food isn’t hot and the taste is kinda bland also doesn’t have a lot of options.
Please improve the cleanliness thing first ya
The hotel is located right next to the beach, offering a relaxing resort atmosphere. It has been refurbished, so everything feels modern and comfortable.
The service from the staff is excellent, making the stay even more pleasant. There are also plenty of food options nearby, so you don’t have to travel far to find something to eat.
Free parking is available, and valet service is also offered starting from RM68 per day for cars and RM48 per day for motorcycles.
The swimming pool is clean and comfortable, though proper swimwear is required.
Overall, I am very satisfied with my stay and would recommend it for a relaxing beachside getaway.
O resort tem uma atmosfera tranquila, definitivamente tivemos um bom descanso. O serviço foi inconsistente, alguns estavam dispostos a ajudar, enquanto outros pareciam mal-humorados. O atendente do spa prestou um ótimo serviço.
Algumas partes precisam de mais manutenção, como demonstra a idade do resort. O banheiro cheirava a xixi quando entramos no quarto, tive que limpá-lo eu mesmo.
The staff during check in was nice. We request for baby court and it sent asap, the room was good, clean and big. Love the view from our room. Breakfast was so good, because its Raya Haji they served rendang ayam and lemang. Super delicious! We hang out at the cafe, the food was delicious. Surrounding was good, comfortable for those who have kids and baby. My daughter supper happy with the pool and the private beach. Definitely will come back!
The bed were comfy. Room was clean. Somehow, the Internet connection was weak inside the room. Connection was good at lobby and breakfast area.
The shuttle from hotel to first world is Rm 8 per person per way. Only 13 seats inside the van.
Try check grab fares for few times maybe 5 ~10 minutes interval, the fare could be huge different ( may as low as rm5 per car , or as high as rm25 per car during my stay - saturday around 6pm )
Muito bom
411 avaliações
8,3/10
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9.1/10
Great
GGuest UserStaff are extremely friendly, the place was a really relaxing and beautiful getaway. Although the beach was not sandy as it was filled with dead corals, snorkeling around the area was quite beautiful. The transport to the resort is also very convenient as they provide rides from the main village.
GGuest UserMy friend and I each got a king room. Overall, the service and the hotel's garden design were excellent. The price is quite a good value for a villa-style resort of this caliber. There are gardeners maintaining the flowers and plants every day, creating a beautiful 'step-by-step changing scenery' effect. The only minor downside is that some facilities are a bit old, but any issues we raised were immediately resolved. The front desk staff had a slight accent, but for anyone who understands English, communication was perfectly fine.
There's a private beach area upfront where you can relax and watch the sea, which was a really nice touch. There are also cute little cats in the courtyard that will interact and play with you.
GGuest UserABC Beach. We stayed in May 2026 with my wife and son (15 years old). Everything was great: a spacious room with daily cleaning, a roomy bathroom, comfortable mattresses, a fridge, and a wardrobe. There were absolutely no inconveniences. The front desk staff was polite and patient.
Further details: snorkeling is available directly opposite the hotel and a 3-5 minute walk to the right. Overall, this hotel is great for divers – there are dive centers nearby. We didn't see any other Russians during our trip. If you're looking for a relaxing beach vacation, head to Juara (a beach on the other side of the island). You can book excursions for an average price of 130-150 Ringgit per person. Kayaks are available for rent. You can also rent a bicycle or a motorbike and go to Tekek (where you'll find tropical fruits). Food is available to the right of the reception if you're facing it (see photos). The price per person is 15-20 Ringgit. To the left, there's a cafe with a breakfast buffet... don't even bother trying that for 25 Ringgit! Tioman is a beautiful island, incomparable to Langkawi... fewer tourists, no hustle and bustle. If you want to find your Zen, this is the place to be!!!
NNoringThe staff during check in was nice. We request for baby court and it sent asap, the room was good, clean and big. Love the view from our room. Breakfast was so good, because its Raya Haji they served rendang ayam and lemang. Super delicious! We hang out at the cafe, the food was delicious. Surrounding was good, comfortable for those who have kids and baby. My daughter supper happy with the pool and the private beach. Definitely will come back!
RROZITA JASMIThe room was clean, comfortable, and well-maintained, providing everything I needed for a short stay. The staff were friendly, welcoming, and helpful even my check in time were very late.
It was short stay but was definitely enjoyable and memorable.
Overall, I would recommend 1001 Nights Hotel for anyone looking for a comfortable place to stay, even just for a night.
AAnonymous UserI was recently at this hotel and had a great time. Check-in and check-out process was swift and hassle-free. The staff were friendly, welcoming, and always willing to help with a smile.
The swimming pool was cleaned very well, maintained well, and a lovely area to relax at. The amenities of the hotel were great, and the hotel itself was comfortable and pleasant.
The area was neat and cozy, and I really enjoyed the room. I was really touched by the warmth of everybody at the hotel. All in all, We had a very nice stay and I would recommend this hotel to my family. I can’t wait to return here again in the future.
MMystery solvedThe stay was good, clean, and easy access to the mall, casino and sky avenue. However be prepared for a 100m run from the entrance to your hotel room, it is actually wide enough and quite a nice walk 🤭 staff were well trained and attentive to any needs or questions you may have, not sure what amenities the hotel has as there wasn’t any that had directional cues for guests, so I’m guessing there aren’t any? I may be wrong
GGuest UserThe service is great and the food is good. The houses feel a bit aged, but you come here for the nature resort and the location for that is excellent!
HHels11The cats are very cute and friendly. Good location, crystal clear water right in front, comfortable rooms ( we stayed in a ”comfy cottage” ) with good aircon, however the service, breakfast and the atmosphere must be improved to match the big price tag!!
The breakfast is poor, it’s a buffet with about 5 options, but every one of them is deep fried / ultra processed food, and with vegetarian option being an omelette (which is ok) and not much else. A serving of single type of fruit is available but it’s scarcely topped up and as everyone is desperate to get something fresh, it runs out quick. The hygiene around breakfast needs to be improved with glasses, plates and cutlery needing extra attention. Coffee and tea are over brewed and topped up hot water rather then fresh jugs being made. No fresh juice but flavoured sugar syrup. The breakfast put us off trying the food they offer in the evening.
From the early afternoon till 10:30/11pm, repetitive base music, completely ruining the vibe of the place. We asked the reception on two separate days to turn it down which they did quickly, but the next day the music was back. This really is a shame as the main thing to do here is just relax by the water, alas it’s not meant to be.
We informed the reception that our ferry leaves at 7am from the pier back to the mainland, they offered to bring our bags over at 6:50AM. At 6:55AM, we walked to the pier with the bags ourselves for the fear of missing the ferry as no one was around to take us. Again, frustrating.
We stayed 5 nights and it’s a shame as the place has a lot of potential and these things are so easy to fix but without addressing the issues above the cost is really not justified.
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