Hotéis com bar em Pahang, Malaysia

"Overall, we enjoyed our stay at Hyatt Regency Kuantan, especially the ambience and hospitality. However, there are a few areas that require attention. Cons / Areas for Improvement: 1. Water pressure was quite slow, especially for the shower. When turned to hot water, the pressure increased, but once switched to cold, it became extremely weak. 2. There was water maintenance work happening during our stay. Although the hotel assured that everything was under control, it did affect our comfort while on holiday. 3. We noticed a small clump of dust on the floor. While it was minor, as we were staying with a 2-year-old toddler, it raised concerns as children tend to put things into their mouth. Housekeeping may need to be more thorough. 4. There should be better control of wild monkeys, especially around the parking area. I was chased and nearly bitten, which was quite frightening and unsafe for guests. Pros / What We Appreciate: 1. Excellent service recovery — I forgot to disable the “Do Not Disturb” sign but informed the front desk to clean the room. The housekeeping staff called first to ask for permission before entering, which shows professionalism and true 5-star service standards. 2. The hotel’s surroundings are beautiful, clean, and very calming — truly breathtaking. 3. The beach is very clean and conveniently located right next to the hotel. 4. Large swimming pools (two pools available), so it never felt crowded. 5. Staff were extremely friendly, polite, and always willing to help. Conclusion: Hyatt Regency Kuantan has great potential with its beautiful location, facilities, and outstanding staff. With improvements in water system management, housekeeping checks, and wildlife control, the overall guest experience would be even better."

"Estava no Swiss-Belhotel Kuantan e foi uma experiência tão relaxante.O Ambiente é tranquilo e perfeito para uma fuga curta da cidade.O hotel está localizado à beira da praia, por isso você TEM UMA bela vibração natural durante toda a sua estadia. A sala estava limpa, espaçosa e confortável, e havia espaço suficiente para relaxar e desfrutar.As instalações do hotel são ótimas, incluindo piscina, sala de fitness, áreas amigáveis para crianças e opções de refeição, todas bem mantidas e confortáveis para casais e famílias. A ênfase é certamente a vista 🌅 Você Pode atravessar o surgimento e o pôr do sol na praia, o que o torna extra especial.Acordar até a vista do mar e terminar o dia com momentos de pôr do sol dourado é perfeito."

"The hotel is located right next to the beach, offering a relaxing resort atmosphere. It has been refurbished, so everything feels modern and comfortable. The service from the staff is excellent, making the stay even more pleasant. There are also plenty of food options nearby, so you don’t have to travel far to find something to eat. Free parking is available, and valet service is also offered starting from RM68 per day for cars and RM48 per day for motorcycles. The swimming pool is clean and comfortable, though proper swimwear is required. Overall, I am very satisfied with my stay and would recommend it for a relaxing beachside getaway."

"Excellent service , sales manager Sarah , offered faboulous service , Christmas brunch in picnic ground near by Boh tea plantation . Beautiful view good tourist guide Madi- a naturalist , give us lots of knowledge in this highland . F n B manager Ravi arranged good local food . This is one of our best stay, enjoy excellent hospitality from the hotel"

"The room is bigger than i expected. The service from the receptionist is so so so good, they explained very well about the room and share some suggestions to us for taking a good picture. The meh thing is the cleanliness is not in top notch service. The toilet bowl is so so so dirty, there is yellow stain a lot! The bath tub also was not in good condition. There is some mold at toilet. Please please please improve this problem. Not to forget that there is spider web at some lamp. For outside of the hotel, there are a lot of goose poop at road. I know the hotel isn’t the new hotel but i hope you will improve the facilities. For breakfast, i will give 2/5 because the food isn’t hot and the taste is kinda bland also doesn’t have a lot of options. Please improve the cleanliness thing first ya"

"PLEASE IMPROVE THE COMMUNICATION BETWEEN YOUR STAFF! First impression — sangatlah cantik. Location tepi pantai, dan yang paling best, ada kolam. Bilik pun okay untuk family menginap, memang sangat selesa. Tapi satu je yang kami kecewa — SERVIS & COMMUNICATION TEAM. Kami sekeluarga bukan dari negeri sini, jadi bila check-in time pukul 3.00 petang, mestilah kami expect bilik dah ready. Tapi rupanya kami hanya dapat bilik sekitar 5.30 petang — AFTER 2½ HOURS WAITING. Bayangkan dengan anak yang dah tidur dalam kereta. Memang penat dan kecewa. Untuk apology, receptionist lelaki tersebut kindly offered complimentary hi-tea, 3 additional breakfast pax, dan yang paling penting dia sendiri informed yang kami boleh checkout pada pukul 1.30 petang. So, okay lah. Kami appreciate the gesture and accepted it. BUT THEN, THE NEXT DAY… Around 12.15 PM, reception called our room asking bila kami nak checkout. We were confused because the receptionist the day before clearly told us that we could checkout at 1.30 PM. The girl said she would call back, and another staff called us again. Same thing — she said housekeeping needed to clean the room and that we could not extend the checkout time. The complimentary breakfast was mentioned as the compensation. Seriously? What do you expect? We were not one or two people. We were a whole family getting ready. At 12.15 PM you call and expect everyone to pack and leave almost immediately? I told her, “We can definitely checkout by 1.00 PM.” But she still insisted that we had to leave before 1.00 PM. No argument from our side, we just followed. The frustrating part is — WE WOULD HAVE BEEN FINE CHECKING OUT AT 12.00 PM IF WE HAD BEEN TOLD PROPERLY FROM THE BEGINNING. The problem isn’t really about the 1.30 PM checkout. The problem is the communication between your own team. One staff promised 1.30 PM, and the next day another staff called and told us something completely different. First, we waited 2½ hours for our room. Then, after being told we could checkout at 1.30 PM as an apology, we were suddenly asked to leave earlier because housekeeping needed the room. Please improve the communication between your staff. Beautiful place, comfortable room, great location — but unfortunately, the service experience was affected by something that could have been avoided with better communication. Miss communication really ruined what could have been a very nice family stay"

"I would recommend to all my friends and families! This place is amazing and all the staff is friendly and helpful. The activities (especially the Sungai Kernam Forest Therapy) are interesting and worthy. Taman Nagara is the oldest forest in the world, please visit this place if you have time. The room was clean and comfortable, and surprisingly, the food was good too!"

"The stay was good, clean, and easy access to the mall, casino and sky avenue. However be prepared for a 100m run from the entrance to your hotel room, it is actually wide enough and quite a nice walk 🤭 staff were well trained and attentive to any needs or questions you may have, not sure what amenities the hotel has as there wasn’t any that had directional cues for guests, so I’m guessing there aren’t any? I may be wrong"

"We stayed at Chateau Spa, Bukit Tinggi for 4 days and 3 nights to celebrate our wedding anniversary, and it was a truly pleasant and relaxing experience. The resort was peaceful and beautifully maintained, making it a perfect place to unwind and celebrate a special occasion. The room was clean, and the toilet was well kept, which made the stay very comfortable. The staff service was truly tip-top—everyone was attentive, caring, and clearly prioritised our wellbeing and comfort throughout our stay. Their professionalism and warmth really stood out. As for the food, breakfast and the buffet were fine, but the à la carte meals for lunch and dinner were definitely worth the money. The portion sizes matched the price well, and there was a good variety of Western and Malay cuisine. We tried the Western dishes, including salmon and steak, and they were delicious. The spa prices were affordable, though booking in advance is recommended. We visited during the last few days of December, and the weather was cold and lovely, adding to the overall relaxing experience. We left feeling happy, refreshed, and well taken care of. Would definitely recommend this place for a peaceful getaway or a special celebration."