GGuest UserThe Hengqin Bay Hotel is the perfect choice for a family vacation, and our stay this time was fantastic! Driving there was easy, with plenty of parking spots and security guards guiding us. From the moment we checked in, everything was delightful. The front desk staff were friendly, handled the check-in quickly and professionally, and upon hearing it was our birthday, thoughtfully upgraded our room and patiently explained the hotel facilities. The lobby itself was stunning: a massive glass coral installation, a pleasant aroma, and attentive service. The kids were instantly captivated by the magic and clowns, immediately diving into 'play mode.'
The room was clean, the bathroom was clean, the bathtub was clean, the towels were soft, and the toiletries were excellent. The lighting fixtures, designed with marine elements, were adorable. Facilities were comprehensive, the WiFi was strong, and the carpeted room and hallway ensured a quiet and comfortable stay. Breakfast offered a wide variety of delicious options that suited everyone's taste, and both the gym and pool were well-maintained. Check-out was simple and quick, just dropping off the card.
The adjacent Ocean Kingdom was the highlight, and the daily fireworks show is not to be missed. The Whale Shark Exhibit was mysterious and dreamy, making for an excellent photography backdrop. During an evening stroll, the flamingos in the seahorse area and the hotel's dolphin pool provided a delightful view, adding to the holiday atmosphere. The butler service was prompt and responsive, quickly providing clear answers to all our inquiries. We were satisfied with everything. Dinner was abundant, and the room's playful decor was a hit with the kids. The large lobby had plenty of seating for relaxation, and its design was very child-friendly, providing endless fun. The hotel's specialty restaurants offered a rich selection of cuisine, and the buffet ingredients were fresh. The dining staff were also very patient and helpful, and the food in the restaurants could satisfy various palates, keeping the little ones entertained. Booking the hotel + package deal offered great value for money. The entire trip was happy and wonderful. The Hengqin Bay Hotel has a great ambiance and provided a very pleasant stay. We will definitely choose it again next time.
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